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Comfort Suites

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1 room 2 adults 0 children
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137 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites
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Showing 134: English reviews
Graham, Texas
Reviewed 28 August 2016 via mobile

We were here for a girls shopping weekend. The location is great - near a lot of restaurants and shopping. Close to the interstate but the rooms were quiet. The breakfast is above average. The door in the back of the hotel (which was near our first floor room) was supposed to require key access but it did not. Also...

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Helpful?
1Thank sonyaj68
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to provide us with your feedback regarding your stay at the Comfort Suites New Braunfels. We are excited to hear you enjoyed your stay and hope that you will make Comfort Suites New Braunfels your first choice of hotels in the future. We look forward to having you as our guest again when you...

Albuquerque
Reviewed 11 August 2016

We stayed one night on the way to San Antonio. The rooms were clean. The check in easy. The room was quiet and the breakfast filling. Nothing special or note worthy. Chains are predictable as it is their intent. Like McDonalds how can you write a review? But that is why we tend to stay and eat at predictable places.

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Helpful?
Thank Michael N
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your kind words and recommendation. We pride ourselves on our friendly staff and clean, comfortable suites. We look forward to having you as our guest again when you travel to New Braunfels. Sincerely, Natalie Granger Guest Service Manager Comfort Suites,1489 IH 35 N 830-643-1100

Houston, Texas
Reviewed 8 August 2016

Last minute booking for a Friday float down the Guadalupe River as there was limited rooms available for 2 nights - Thursday and Friday. The Friday night rate doubled. Clean and functional room. Breakfast was less than stellar compared to other hotels in this range - Hampton, Holidday Inn Express. Breakfast was busy and items were not getting refilled 30...

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Helpful?
Thank Carol B
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Natalie Granger Guest...

Reviewed 28 July 2016 via mobile

We stayed here for 3 nights. This hotel is clean and convenient. It's close to I-35 and a short drive to Schlitterbaun. The breakfast was decent considering is was a continental breakfast. Everyone who worked there was nice and helpful. It was perfect for our family of 5.

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Helpful?
1Thank Jennifer L
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for sharing your experience on Trip Advisor regarding your recent stay at Comfort Suites New Braunfels. We greatly appreciate your awesome ratings and comments. I will definitely pass along your compliments to our staff. It is our goal to provide quality, well-appointed suites, a generous complimentary breakfast buffet, and exceptional customer service, as well as other...

Reviewed 19 July 2016

Worst hotel in history. Made reservations online a week ago for 2 rooms. Paid the $226.18 deposit Got a conformation call from the desk at 10:21 pm dude asked if I was still going to stay. I said yes be there around 11:55. Due to accident got here at 12:23 and the lady at the desk said she Sold my...

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Helpful?
2Thank Chris D
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

I really appreciate your taking the time to share your disappointment. We want our guests to have the best experience possible.where every area of the hotel is clean and spacious and all services are on-time and of the highest quality. I am sorry if that was not the case. You can be confident that we will follow-up on your concerns...

Staunton, Virginia
Reviewed 15 July 2016

Clean, comfortable, pretty quiet considering the hotel was full. Breakfast was good with lots of choices, grandson loved his Texas shaped waffle! Staff was great, no complaints, I would definitely stay there again.

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Helpful?
Thank barboslj
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for sharing your experience on Trip Advisor regarding your recent stay at Comfort Suites New braunfels. We greatly appreciate your awesome ratings and comments. I will definitely pass along your compliments to our staff. It is our goal to provide quality, well-appointed suites, a generous complimentary breakfast buffet, and exceptional customer service, as well as other...

Alvarado, Texas
Reviewed 10 July 2016

The door to our room was not installed properly so you could see daylight through the crack -- pretty much straight in to the hallway. The water pressure, well, there was NO water pressure!!! Yuck!!! Once we checked out, they did not charge our account correctly. Worst experience at a Choice hotel much less Comfort Suites!!!!!! Don't stay here!

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Helpful?
2Thank Tim-Mae M
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for sharing your experience on Tripadvisor regarding your recent stay at Comfort Suites New braunfels .On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional...

Reviewed 30 June 2016 via mobile

Comfortable clean room. We were in 204 queen/queen "suite"...extra space helps with teens. Booked by phone while on the way there. Night clerk confirmed our room for 2 nights. My husband was tired @ checkin & didn't notice paper he signed was for 1 night. Next morning--you guessed it--they tried to bump us. Day clerk Josh + manager got it...

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1Thank mom2boy
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

The Comfort Suites New Braunfels would like to thank you for posting your comments regarding your most recent stay with us. We work diligently to provide quality accommodations, a comfortable and relaxing atmosphere, friendly Texas hospitality, and an array of complimentary amenities Please accept my sincere apology for any misunderstandings that may have occurred at desk. The comments and suggestions...

Philadelphia, Pennsylvania
Reviewed 18 June 2016

We love staying at Comfort Suites, breakfast is good, water is hot, rooms are super clean, staff is always nice, and the rate is perfect. This was no exception. The reason I have to give it only 3 stars is because the wifi is so slow it took me 2 minutes to load this page so I could write the...

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Helpful?
Thank Jocelyn M
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback, and please be assured that...

Houston, Texas
Reviewed 10 June 2016

The staff members were excellent. We had 4 rooms for 2 nights with a group of Girl Scouts, everyone in our group had a great time. The girls enjoyed the pool, hot breakfast and the comfy beds. After we left and we were on the road the hotel manager called to say that we had left an electronic device in...

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Helpful?
Thank mariamata77067
Natalie G, Guest Relations Manager at Comfort Suites, responded to this review

On behalf of all the staff, we would like to say "Thank You" for your great 5 star review. We take pride in the work we do to ensure all of our guests have a great experience while they are here .Look forward to having you again as a guest in our hotel.

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
This is a gold award winning property from Choice Hotels. The hotel offers a free hot breakfast, outdoor pool , free high speed internet, fitness center, guest laundry, and meeting space. We are easily accessible from IH-35 and only minutes from Schlitterbahn, Gruene, and river tubing attractions. If you are in the mood to shop we are a short ride from the outlets in San Marcos and also a short ride to everything in San Antonio. ... more   less 

Additional Information about Comfort Suites

Address: 1489 N IH 35, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Price Range: ₹ 4,732 - ₹ 11,215 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Comfort Hotel New Braunfels
Comfort Suites New Braunfels
New Braunfels Comfort Suites
Hotel Style:
#3 Best Value Hotel in New Braunfels
#8 Family Hotel in New Braunfels
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“When using the Choice website for room descriptions, the entire hotel is WiFi and ALL rooms have elevator access.”
John&Mickey, 22 Apr 2017 | Read review
“Always upper floor and to the back. Stay clear of elevators and ice machine rooms.”
498michaeln, 11 Aug 2016 | Read review
“Convenient location, close to attractions and restaurants, good value”
barboslj, 15 Jul 2016 | Read review
“Don't stay here!!!!”
timmaem, 10 Jul 2016 | Read review
“Top floor for sure”
Ranera, 18 Mar 2016 | Read review
5 of 5