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Cleopatra Palace Hotel

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Cleopatra Palace Hotel
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2,693 Reviews from our TripAdvisor Community

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Showing 2,040: English reviews
Woking, United Kingdom
Reviewed 18 September 2015

Great location and place to stay! Just came back from 7 days holiday there. It's a great place, with clean rooms and pool area. Breakfast was good and there was a lot of things to choose from. It is noisy in the evenings to be honest as the hotel is a minute away from the beach, there are lots of...

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Helpful?
1Thank Dori1305
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Dori1305, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. Regarding the wifi, we continue working hard in order to offer the best wifi conection in a complex of this size. We...

Runcorn, United Kingdom
Reviewed 16 September 2015

We have just returned from 10 days at this hotel & what a fantastic time we had .My husband & I are very well travelled so know what we expect to make a great holiday, We must say this was 1 of the nicest hotels we have stayed in. It is in such a fantastic location you have everything right...

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Helpful?
4Thank jane p
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear jane p, Let me first thank you for sharing your comments with other travellers on TripAdvisor. We are truly happy to know that you have enjoyed your stay with us. I will transmit your comments to the different departments to continue working hard in all our improvements. We look forward to welcome you soon, Best regards,

Birmingham, United Kingdom
Reviewed 16 September 2015

Beautiful hotel if you get the chance to book the rooms with private balcony and plunge pool then do it is beautiful. Breakfast was wonderful with lots of choice and a lovely pianist playing during meal times.

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Helpful?
3Thank 898Lisa
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear 898Lisa, I would like to thank you for sharing your comments with other TripAdvisor travellers. We are truly happy to know that your stay with us was pleasant and that our staff and facilities were to your expectations. Comments like this give us the energy to continue working hard on all the improvements.. We look forward to welcome you...

Stoke on Trent
Reviewed 16 September 2015

Got back from here 15/9/15, we like it here. Would agree the rooms need updating, noise from Mediterranean Palace, sister resort, is excessively loud. Also this time people should be aware urban renewal work on the main road fronting the Mediterranean Palace starts at 5am ! Someone said they didn't get bathrobe/slippers/bath items, we did, also we saw what appeared...

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Helpful?
3Thank Rod B
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Rod B, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. Regarding your comment about the rooms, we are aware that they need a change and that is why we started a...

Wishaw, United Kingdom
Reviewed 16 September 2015

My wife and i had the pleasure of staying at the Cleopatra Hotel for 7 nights, and what a stay it was, most enjoyable.On arrival we were greeted by a very pleasant receptionist who explained the hotel facilities and about our poolview room and offered a glass of champagne or fresh orange juice, we were then shown to the room...

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3Thank Marlene G
Plymouth, England
Reviewed 15 September 2015

This was our third stay at the Cleopatra Palace Hotel, although we have stayed at the Mare Nostrum Resort several times before. As usual, we found the staff to be very pleasant and helpful, with nothing being too much trouble. We had requested, if possible, a room overlooking the Mediterranean Palace Hotel and were delighted to find this was the...

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Helpful?
1Thank Margaret43
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Margaret43, First I would like to thank having written us so nice comment and share it with other travellers of TripAdvisor. I am glad to know that your stay with us was once again outstanding and believe me that I have to thank you all the suggestions made. I am truly glad that we were able to offer you...

Irvine, United Kingdom
Reviewed 15 September 2015

Great hotel and a perfect location, location could not be better - everything on the doorstep. The hotel staff are great, very helpful. The cafe ole is about three minutes from any room and is a brilliant wee place. Best rooms - apart from sea view - are pool view on the right hand side from reception. Great for sunny...

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1Thank peter k
Birmingham, United Kingdom
Reviewed 15 September 2015

Just returned from Tenerife.Stayed at this Hotel several times before but they seem to be making cost cuts. On previous visits we have always had wine on arrival in room and bath robes and slippers. However not this time. Also toiletries seem to have been trimmed. Always had body lotion and conditioner in the past but not this time. To...

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Helpful?
Thank BarbaraF464
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear BarbaraF464, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. We are implementing changes and improvements in all our restaurants and we can only apologize for negative impression due to this punctual...

Glasgow, United Kingdom
Reviewed 15 September 2015

stayed here for 10 days and it was absolutely superb. Brilliant location handy for all the best restaurants and bars in the resort. Rooms are a bit tired but kept immaculate by lovely friendly staff.Fresh towels dailly Great choice at breakfast. Plenty of sunbeds and parasols.

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Helpful?
Thank alyson t
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear alyson t, Let me first thank you for taking time to write us. We are truly happy to know that you have enjoyed your stay with us. Regarding your comment about the rooms, we are aware that they need a change and that is why we started a remodeling plan in 2012. We started with the common areas (sport...

Workington, United Kingdom
Reviewed 14 September 2015

Second time at this hotel. Last year we had a pool view and we decided on a sea view on this occasion. It was fabulous and as last year the staff were fantastic and attentive. The glass of bubbly on arrival is a lovely touch. As last year we stayed half board. I didn't want to add anything negative about...

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Helpful?
1Thank paul h
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear paul h, First I would like to thank having written us so nice comment and share it with other travellers of TripAdvisor. I am glad to know that your stay with us was good and believe me that I have to thank you all the suggestions made. Regarding the food, we have made some changes and improvements in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 

Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: ₹ 8,655 - ₹ 17,177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Reservation Options:
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas
Hotel Style:
#6 Family Hotel in Playa de las Americas
#6 On the Beach Hotel in Playa de las Americas
#7 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#12 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Cleopatra Palace Hotel staff and other travellers.
258 questions
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Questions? Get answers from Cleopatra Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a room where the balcony catches the sun for part of the day.”
 of 5 bubbles U7144DHdavidb, 14 Feb 2017 | Read review
“Seaview room are south facing so balconies sunny”
 of 5 bubbles michaelalexander04, 11 Feb 2017 | Read review
“Rooms with pool view (facing East get sun), Noticed pool view rooms facing North No Sun! on balcony. Sea view with sun almost all day.”
 of 5 bubbles malcolmj173, 7 Feb 2017 | Read review
“Second floor overlooking pool ideal location”
 of 5 bubbles mrsmcenroe, 6 Feb 2017 | Read review
“Depends on taste some facing sea some pool top floor rooms with own splash pools on double balconies”
 of 5 bubbles christainem, 2 Feb 2017 | Read review
5 of 5