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Cleopatra Palace Hotel

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Cleopatra Palace Hotel
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2,734 Reviews from our TripAdvisor Community

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There are newer reviews for Cleopatra Palace Hotel
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Showing 2,071: English reviews
Reviewed 31 October 2015 via mobile

Although rated 4 star, I would say this hotel is at the bottom end of 4 star hotels. My boyfriend and I booked through Jet2Holidays (which were quick and transfers were on time, although outward flight delayed 2 hours). Once we got there we were offered cava or a soft drink and were welcomed by very friendly staff; the porter...

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Helpful?
5Thank Jessica P
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a detailed report. I´m glad to know that the general balance of your holidays has been positive. Just for your information, our tv system provides more than 60 national and international Tv channels, among them 11 british channels. Only the first 6 channels are occupied by local information on...

North East England
Reviewed 30 October 2015

We have visited this hotel many times over the past nine years and have always had a lovely holiday. This October 10th - 17th, however, we were concerned that the balcony door would not lock but were assured that surveillance cameras were all round the building. On our last day, we realised that my partner's Kindle was missing from the...

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7Thank Mags065
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you for posting your comments on Tripadvisor. I´m sorry to know that your experience with us has been spoilt for such an unpleasant end. I hope the rest of your stay has been up to your expectations. Mare Nostrum is a very safe resort with a security team that ensures our guests safety. Nothing shows that someone...

Montrose, United Kingdom
Reviewed 30 October 2015

We have visited this hotel twice now, Christmas 2014 and again April 2015 both times with pool view. As we were so taken with the hotel itself we have booked to go back again for Christmas this year but this time in a rooftop suite. The rooms are a good size and well looked after. The view from the top...

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Helpful?
2Thank Lolipop1950
Alejandro Cresp... D, Director General at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share with us your impressions about our Hotel. I am really happy to know of your satisfaction with our service and to know that you will be coming back for the third time in one year. That says it all. Do not hesitate to contact us for any special...

Birmingham
Reviewed 30 October 2015 via mobile

Currently on honeymoon at the Cleopatra until the weekend. Overall, for the hype that surrounds these apartments, yes, the facilities are good (at a price) however the extortionate supplement to stay in what can only be described as "dated" rooms leaves a lot to be desired. Upon entry, the reception staff are superb, and the glass of fizz upon arrival...

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Helpful?
5Thank Si&Shell
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you for your comments. I´m sorry to know that you have found our decor old fashioned and also about your incident at our lobby bar. I promise I will make sure that the attention provided is correct and I beg you to accept our most sincere excuses for any inconveniences. On the other side I hope you...

Kilmarnock, United Kingdom
Reviewed 29 October 2015

Went her in September this year. The decor is superb with fountains everywhere. When we arrived we were offered drinks while we booked in to the hotel.We had booked a room with a pool view but we were upgraded to a suite. The balcony in the bedroom overlooked the pool and from the sitting room balcony you could see the...

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Helpful?
2Thank Catherine M
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Catherine, Thank you very much for your nice words. I´m really pleased to know that you have enjoyed your stay with us and of course we will be happy to welcome you again in your future visits to Tenerife. Do not hesitate to conatct us for anything you might need. Best regards, Alejandro Crespo General Manager

Birmingham, United Kingdom
Reviewed 28 October 2015

Just returned from 2 week break at the Cleo. One of its major attractions is its location, over looking a delightful bay or just a few yards from the shops and restaurants. Staff at the hotel are all pleasant and helpful but special thanks goes out to Texi our room maid who not only worked efficiently around us but was...

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Helpful?
2Thank Cynthia K
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Cynthia K, I wish to express my sincere gratitude for having taken time to write such a nice summery of your experience at Tenerife and about your stay at Mare Nostrum Resort. I would start by the comments made on our staff. Certainly, we are aware that they are a great value in our hotel and so we try...

London, United Kingdom
Reviewed 28 October 2015

Me and my partner stayed her for 7 days from the 19th of October. We first had a standard room but upgraded to a suite with a private plunge pool ( pool view) which was worth every penny, what an amazing time we had! The room was superb with a giant bath and separate shower. All open plan except the...

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3Thank CharlieD1991
Manchester, United Kingdom
Reviewed 27 October 2015

Stayed at the cleopatra for 2 weeks in september and loved every minute. From the glass of champagne at check in to the sad farewell at the end. The breakfast was outstanding with everything you could wish for including chocolates, smoked salmon, cup cakes, just wish i could have eat more. The customer service was top class, i found the...

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Helpful?
3Thank cazzalfc
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear cazzalfc, I would like to thank you such detailed comment about your stay at Cleopatra Palace. Regarding the breakfast, I'm happy to know that you enjoyed the menu level as this year we have made some changes and improvements in the variety and quantity, as well as a new selection of teas. As you well mentioned, you have to...

Dorset
Reviewed 26 October 2015

Gorgeous location next to the beach. Immaculately clean, helpful staff. Great welcome at check-in (including glass of fizz). Room not ready for a couple of hours which was disappointing - luckily our son's room was ready so we used that as a base and somewhere to change until our room (next door) was finished. Impressive breakfast buffet - too much...

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Helpful?
4Thank Masterelectrician
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Masterelectrician, First of all let me thank you for sharing your comments with other travellers on TripAdvisor. We are truly happy to know that your stay was good and we were part of it. Regarding your comment of the noise, we have aken special attention to the noise you make reference. As we are located at the golden mile...

Dumfries, United Kingdom
Reviewed 26 October 2015

Stayed here for a week with a group of golfing colleagues, the hotel was clean, had a good shower, good size of room, friendly staff, would stay again, unfortunately we all ordered lasagne which was very disappointing, no meat, no salad, no garlic bread, no chips disappointing for 14 euros. Overall we would stay again just not order lasagne the...

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Helpful?
Thank wrighty147
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear wrighty147, I would like to thank you for taking time to write us about your recent stay at the Cleopatra Palace Hotel. We are truly happy to know that you have enjoyed your stay with us and your golf experience. Undoubtedly, what worries me most is the problem with the Lasagna. As you know, our main goal is that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 

Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: ₹ 8,967 - ₹ 15,578 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Reservation Options:
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas
Hotel Style:
#5 On the Beach Hotel in Playa de las Americas
#6 Spa Hotel in Playa de las Americas
#6 Family Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#10 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Cleopatra Palace Hotel staff and other travellers.
267 questions
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Questions? Get answers from Cleopatra Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view on 3rd floor is worth the extra few quid”
 of 5 bubbles Tupper0456, 23 Mar 2017 | Read review
“maybe sea view less noise? pool view was noisy”
 of 5 bubbles 740joey, 22 Mar 2017 | Read review
“Plunge pool rooms are fabulous”
 of 5 bubbles R1444DAkarenh, 21 Mar 2017 | Read review
“Worth of every penny - take ocean view if traveling from far.”
 of 5 bubbles Pauli30, 18 Mar 2017 | Read review
“Definitely choose an ocean view room if you enjoy hearing the surf!”
 of 5 bubbles BijouBuffalo, 17 Mar 2017 | Read review
5 of 5