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Hotel Troya

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Hotel Troya
Hotel Troya
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1,288 Reviews from our TripAdvisor Community

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Showing 668: English reviews
Liverpool, United Kingdom
Reviewed 2 days ago NEW

This hotel is in a great location, just over the road from the beach, and close to shops, bars etc. the public areas and rooms are kept spotless by the hard working staff. Bar and restaurant staff are polite and helpful. Rooms are well appointed with a large bathroom having both bath and shower and there is a load of...

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Thank terry g
Cardiff-by-the-Sea, California
Reviewed 2 days ago NEW

The location of this hotel is stunning.We are here at the moment so feel I have to support this hotel. Our room is lovely and spacious with the most cupboard space I have ever had anywhere. The beds are very comfortable snd when we asked for extra pillows we had them straight away. There are plenty of sun loungers around...

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Thank Christine M
Widnes, United Kingdom
Reviewed 3 days ago NEW

We stayed here for a week at the end of October. Our room was lovely and spacious with towels changed every day if we needed them. We stayed half board and I could not complain about any of the meals as there was always something to choose from even for a fussy eater like myself. The staff were always pleasant...

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1Thank julie u
Manchester, United Kingdom
Reviewed 4 days ago NEWvia mobile

Just returned from my second visit to this hotel I don't understand how people can moan about this hotel. Amazing location near everything you could want in Tenerife with Siam mall and park walking distance. The rooms are spacious with the comfiest beds! There are so many options with breakfast dinner and tea with the amount of food they serve....

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1Thank SheridanMG
Reviewed 1 week ago via mobile

Stayed here for a week. Stayed in club alexandre room which was a bit smaller than expected. Smallest balcony i have ever seen with no sun all day. Deffinately not a 4star. Not impressed with cleaning either spilt some tea on bed sheet and left it for cleaner to see and the sheets were still not changed. Had clean towels...

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Thank ansm1th
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some minutes in leaving your impressions on tripadvisor. We feel sad to read that your general view of our Hotel and services is so negative. We appreciate your good comments on our reception staff anyway. As we can read, one of your main comments is related to the room and Hotel amenities and services....

Reviewed 1 week ago

Well what a let down you get to the hotel and think wow its lovely ,rooms are clean and large then when you look closer .Safe you have to pay for i thought mine was broke so rang reception no you have to pay 2.50 euros per night to use it .my friend wanted to go into indoor pool no...

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3Thank Julie R
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some time in leaving your comments on tripadvisor. We appreciate your highlights of the size and the cleanliness of the rooms. Regarding the aspects which have let your review down, we would like to insist, like already in many other replies to another reviews on this site: Please, please, enquire anything you need to...

Carlow, Ireland
Reviewed 1 week ago via mobile

Hotel it self is 4* but i would say the service and overlook of the hotel is good 3* hotel,food is good but nothing special not for meat lovers like me,not enough sun beds around pool area and very overpriced hotel the best thing about the hotel is location.

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3Thank Stanky217
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for taking some minutes of your time in leaving your impressions on the Hotel Troya. We regret to read that our standards didn't meet your expectations. We appreciate your good comments on our location anyway. We hope to have the opportunity, at least to greet you in the future, Kind regards

A TripAdvisor Member
Level Contributor
2 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Lovely hotel Modern, clean with friendly helpful staff to accommodate you. Wide variety of food to select from. Entertainment available in the from bar lounge every evening. Walking distance from the fabulous Siam park. Go whale watching on boats hire jet skis. Catch a bus to Loro parque to see wild animals although I'm not into seeing animals in captivity...

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1Thank A TripAdvisor Member
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for such a nice review on the Hotel Troya on tripadvisor. We appreciate very much your fabulous comments on the modern aspect of our Hotel, on the cleanliness, on the friendliness and efficiency of our staff (with no doubt one of our best values), the perfect location, and the good relation between quality and price. We...

Tenerife, Spain
Reviewed 2 weeks ago

We are currently staying at this hotel. I am really really disappointed with the quality or lack of quality of the food. I have been coming to tenerife for over 30 years and this is the worst food I have ever been served. The soups are good, and the deserts are the same wherever you go in tenerife, but that's...

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6Thank jbetteridge55
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some minutes of your time in leaving your impressions on the Hotel Troya on tripadvisor. We feel really sad to read your bad comments on our food. We appreciate to see that at least the soups are meeting your expectations, and that the desserts are reaching a standard level in your review. All we...

London, United Kingdom
Reviewed 2 weeks ago via mobile

Arrived to a very slow check in. Room more than adequate for weeks stay. Large bathroom and bedroom. Front facing balcony with full sea view but no sun at any part of the day. Food fantastic in the evening but very samey for breakfast. No omelettes etc however I understand catering for such a large quantity of clients, this may...

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2Thank tn65
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your review on tripadvisor, and for an overall good impression on our Hotel. We understand that the room you were allocated was on the Hotel access side. This side is cooler, but on the other hand is quieter, since it is on the opposite side of the animation area. We appreciate your good comments on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Spa
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 

Additional Information about Hotel Troya

Address: Avenida Rafael Puig Lluvina, 2, 38660 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: ₹ 6,318 - ₹ 1,59,083 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
Reservation Options:
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#8 Spa Hotel in Playa de las Americas
#11 On the Beach Hotel in Playa de las Americas
#18 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Troya staff and other travellers.
363 questions
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Questions? Get answers from Hotel Troya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a pool view to get sun all day on veranda”
 of 5 bubbles terryg485, 19 Feb 2017 | Read review
“Room 328 is lovely with a partial sea view and quiet with good beds.”
 of 5 bubbles 575christinem, 19 Feb 2017 | Read review
“Go for the junior suite”
 of 5 bubbles T101WRsusanm, 3 Feb 2017 | Read review
“Not a side dea view if you like sun choose a pool view”
 of 5 bubbles LeedsPhilip, 2 Feb 2017 | Read review
“Room at the poolside have sun in daytime”
 of 5 bubbles hdg73, 26 Jan 2017 | Read review
5 of 5