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Hotel Neptuno Gran Canaria

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Hotel Neptuno Gran Canaria
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1,106 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Neptuno Gran Canaria
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Showing 750: English reviews
Manilva, Spain
Reviewed 4 weeks ago

Fantastic Hotel !! Staff are soo polite and VERY welcoming easy to say 10 out of 10 for food and service!! I have nothing bad what so ever to say about Neptuno and I will 100% return! Highly commend with a smile on my face! :)

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Helpful?
2Thank hollyannkelly
Stoke-on-Trent, United Kingdom
Reviewed 4 weeks ago

This is the second time that we have had a holiday in Grand Canaria and stayed at the Hotel Neptuno. We expected the same quality and professionalism as last year but were disappointed. As we expected the standards of the hotel were excellent. The hotel is spotlessly clean and well kept. The food is what we expected, well prepared, well...

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1Thank Soren H
Reviewed 2 November 2016

Hotel Neptuno is an outstanding 4 star (in my eyes 5 Star) Hotel. We went half board and for four nights. Our plane out was delayed by four hours but the hotel staff still had food out for us for when we got there. All the food was outstanding and you couldn't of asked for more from the staff you...

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2Thank hexy1985
Southampton
Reviewed 2 November 2016

This hotel is in an excellent location, practically attached to the Yumbo center. Everyting is very clean and well maintained. Things I didn't like.. Lack of mattress protectors on the beds and the sheets provided seem to be too small as they were always adrift so not an ideal combination! The restaurant seemed quite claustrophobic due to the low ceilings....

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Thank si1972
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

dear Si1972, Thank you for your review, I am glad you had overall a nice holidays with us. About the Mattress protectors. It was a big complain before, for that reason we decided to take them out some time ago, and most of the people is more happy with that. Thank you for telling us your oppinion. I hope to...

Reviewed 1 November 2016 via mobile

Stayed here late October. Hotel was nice and in a good spot. Breakfasts were served up till 11 which made mornings far more relaxing and not rushed. Evening meal was ok. Nice pool area and pool bar. I would stay here again.

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Thank Jason W
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Hola Jason, Thanks a lot for sharing your comments, hope to see you again next year. Best regards, Armando Romero

Oslo, Norway
Reviewed 29 October 2016 via mobile

Had a room on the 4th floor overlooking the pool and yumbo centrum. Free sangria at noon most days around the pool area. Smiling and greeting staff. Both breakfast and dinner is good. The only thing I would point out is the egg/bacon/omelett stand during breakfast, it tends to be very busy at times and they should have had plates...

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Thank amaze79
Chertsey, United Kingdom
Reviewed 26 October 2016

Excellent hotel with easy access to yumbo centre. Food varied and high quality. Plenty of choice in evening, freshly cooked fish every night. Staff all pleasant and helpful. Only drawback is usual one of people reserving sunbeds with towels each day.

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Thank rowpott
London, United Kingdom
Reviewed 25 October 2016 via mobile

Decided to stay as this hotel because of air conditioning and rooms looked nice, and use this hotel chain a lot, before arrival was offered breakfast and evening meal included in price. Although men are asked to wear long trousers for dinner. Not really my thing on holiday, but packed some. On arrival welcomed by doorman,very nice and welcoming, the...

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Thank Deancanaria
Luton
Reviewed 24 October 2016

My wife and I just spent a week at this hotel. The hotel was well presented, the bedrooms were spotless, comfortable, clean towels every day and cleaned every day. The staff were fantastic, helpful, friendly and nothing was too much trouble. The restaurant and snack bar by the pool provided an excellent menu , lots of choice and presentation good...

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Thank AidanLuton
The Midlands
Reviewed 23 October 2016

We were regulars at Neptuno for many years, but decided to give PDI a break for 2 years. This year we returned - we were given the room we had requested, and the bath had been replaced with a walk in shower. There had been subtle cosmetic improvements around the hotel, including the outdoor snack bar area being updated and...

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2Thank FirstLast34

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: ₹ 8,290 - ₹ 12,738 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#9 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
#18 Family Hotel in Playa del Ingles
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Neptuno Gran Canaria staff and other travellers.
38 questions
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Nottingham, United Kingdom
3 months ago
London, United Kingdom
3 months ago

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Questions? Get answers from Hotel Neptuno Gran Canaria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking pool”
 of 5 bubbles suemoore12, 21 Nov 2016 | Read review
“Pool view room”
 of 5 bubbles 643leeo, 11 Nov 2016 | Read review
“If you can get a pool view room.”
 of 5 bubbles sorenh939, 6 Nov 2016 | Read review
“All the rooms are good”
 of 5 bubbles hexy1985, 2 Nov 2016 | Read review
“High floor with pool view.”
 of 5 bubbles si1972, 1 Nov 2016 | Read review
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