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17/12/2017 18/12/2017
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    MUR Hotel Neptuno Gran Canaria

    Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
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    17/12/2017 18/12/2017
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    Traveller (632)
    Room & Suite (128)
    Pool & Beach (123)
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    Overview
    • Excellent52%
    • Very good32%
    • Average12%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “yumbo centre” (240 reviews)
    “gran canaria” (97 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    4.0 Star Hotel
    All hotel details
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    Rooms
    17 Dec18 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (1,319)
    Traveller rating
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    1 - 5 of 896 reviews

    Reviewed 2 days ago via mobile

    Stayed here for 3 nights as part of my birthday trip away. The hotel itself was lovely and the pool area was wonderful. The hotel was always kept clean and tidy, however the rooms are a little tired. The hotel was central to everything and...More

    Thank lynseywilders87
    Reviewed 4 days ago

    Very tidy hotel with a great pool and sunbathing area, good meals, nice ambience and well trained friendly staff. It provided the ideal resort holiday. It is perfectly located for GLTBI travellers. We will be back.

    Thank rougnz
    Reviewed 1 week ago

    Just arrived back Home after spending the last Week at this Hotel, we had great expectations about Hotel Neptuno from TripAdvisor and Friends reviews. Unfortunately our stay was well below the standards we expected. The food on offer at Lunchtime was on 2 occasions inedible...More

    Thank Alan B
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 1 week ago

    Dear Alan, Thank you very much for your comment on T.A. I am glad to know that even if we didn´t fulfil your expectations, you were happy with the cleanness, the staff and as I understand the food at night. Accept my apologize for having...More

    Reviewed 2 weeks ago

    We have just arrived home from 1 week holiday in GC, staying at the Neptuno as we have always done for over 20 years now. I never thought I would say this but ..... the experience was not great to say the least. 1. Quality...More

    2  Thank pete1764
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 2 weeks ago

    Dear Pete, Thank you very much for your review, I am sorry that your holiday’s wasn´t as expected as we always try that everyone leaves happy from this hotel. Regarding your points, about food, we have added at least a vegetable in the morning buffet,...More

    Reviewed 2 weeks ago

    I had a very relaxing holiday. Room was small, but clean and had everything I needed. Breakfast, lunch and dinner were average. Pool area is quite crowded and you had to be there early to get a good spot. The secret of this hotel is...More

    Thank OlliHelsinki
    Response from MurHotels, Director General at MUR Hotel Neptuno Gran CanariaResponded 2 weeks ago

    Dear Olli, Thank you very much for your nice review, it makes me happy to read that you have enjoyed your holidays at Neptuno Hotel. I must give you right... one of the greatest think is the familiar atmosphere we have thanks to our staff....More

    Gold By Marina
    1,615 reviews
    #1 of 134 hotels in Playa del Ingles
    0.5 km
     
    AxelBeach Maspalomas
    1,681 reviews
    #8 of 134 hotels in Playa del Ingles
    0.3 km
     
    Occidental Margaritas
    5,238 reviews
    #18 of 134 hotels in Playa del Ingles
    0.5 km
     
    Bohemia Suites & Spa
    1,484 reviews
    #2 of 134 hotels in Playa del Ingles
    0.7 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$ 133 - US$ 234 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in Playa del Ingles
    • #13 Romantic Hotel in Playa del Ingles
    • #18 Family Hotel in Playa del Ingles
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 171
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Priceline, HotelQuickly, Cancelon, Hotwire, TripOnline SA, Orbitz, Evoline ltd and Cheap Tickets so you can book your MUR Hotel Neptuno Gran Canaria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Gran Canaria >
    • Maspalomas >
    • Playa del Ingles
    • Also Known As
    • Neptuno Hotel Maspalomas ,
    • MUR Hotel Neptuno Gran Canaria Playa Del Ingles
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    Traveller (632)
    Room & Suite (128)
    Pool & Beach (123)
    Dining (63)
    Hotel & Grounds (447)
    Bathroom (31)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
    Nearby
    Occidental Margaritas
    5,238 reviews
    .53 km away
     
    AxelBeach Maspalomas
    1,681 reviews
    .29 km away
     
    Gold By Marina
    1,615 reviews
    .50 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    bigsib
    2 November 2017|
    AnswerShow all 3 answers
    Response from MurHotels | Property representative |
    Hi Bigsib, One of the difference between most of the hotels in Gran Canaria and Hotel Neptuno, is that we do serve branded drinks on all inclusive. Best regards, Armando Romero Director Hotel Neptuno
    0
    Votes
    Google Translation
    Elaine R
    20 October 2017|
    AnswerShow all 2 answers
    Response from MurHotels | Property representative |
    No, Taxi drivers have a fixt price... you only get a small supplement on sat/sun and bank holidays. ... should be almost same price.
    1
    Vote
    Google Translation
    Alex8600
    18 September 2017|
    AnswerShow all 5 answers
    Response from jon365athen | Reviewed this property |
    Anytime after 8 I think, life guard arrives at 10 but you can swim before then
    1
    Vote
    Room Tips
    "Internet access is included in the rate and works well."
    Read review
    "Avoid rooms numbers finishing with number 09 to 11. Very noisy due to bins and delivery vehicles."
    Read review
    "chose a pool room view but away from the pool bar if you want quiet at night as they have entertainment on"
    Read review
    "Don’t take side rooms. Staring into brick walls."
    Read review
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