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Hotel Neptuno Gran Canaria

Hotwire.comUS$ 125*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 125*
US$ 126*
US$ 125*
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Hotel Neptuno Gran Canaria
Hotel Neptuno Gran Canaria
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1,205 Reviews from our TripAdvisor Community

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Showing 817: English reviews
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Reviewed 4 days ago NEW

Once again a most fantastic stay at THE best hotel in Gran Canaria.We had requested our usual room and although fully booked for the pride week ,we still got it.We were most impressed with the service as usual.We are regular visitors to this hotel,3 times a year and we have never been disappointed.Nothing is too much trouble for the staff...

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Helpful?
Thank Tim N
Berlin, Germany
Reviewed 1 week ago

We stayed at the Neptuno from 3-15 May and had an excellent time. Arrived at the hotel at 11:00 am and although our room wasn't ready yet (which I expected due to our early arrival) was given a complimentary room to change and hang out in the pool area until our room was ready (at 13:00). The Neptuno is rated...

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1Thank Marc T
Reviewed 1 week ago via mobile

Very good hotel with All-in clusive range. - Good hotel - Good room - Good food - Good and friendly staff etc. etc. Nothing to complain about this hotel. This hotel is for only adult (18+) and is very good gay hotel. Very friendly en good looking staff Hotel is near Yumbo shoppy and entertainment center. The noice of the...

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Helpful?
Thank Nico K
MurHotels, Director General at Hotel Neptuno Gran Canaria, responded to this review

Dear Nico K, Thank you very much for your nice review, it is fantastic to hear that you enjoy your holidays with us. The sound proof doors, helps that our guests can sleep properly at the room, and avoid noise from Yumbo, specially in party periods as gay pride and carnival. I hope to see you again soon in our...

Prenton, United Kingdom
Reviewed 1 week ago via mobile

I have stayed here previously over 12 times with no problems whatsoever. However , this time it was awful. We requested a room over the pool as per usual and paid for this room when we checked in they said they were full and had no other rooms but would move us in a few days so we could not...

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Helpful?
Thank g4ajr
MurHotels, Director General at Hotel Neptuno Gran Canaria, responded to this review

Dear Mr. Reynols, Thank you very much for taking your time to write your opinion, it saddens me that your holidays wasn´t as expectant. As you know, I take very serious every complain, and it is a pity, that you dind´t tell me while you were here, in any of the several times we meet during your holidays, as I...

London, United Kingdom
Reviewed 2 weeks ago

Just returned from our 5th stay at the Neptuno, and this friendly but professional hotel never fails to provide a happy location for a holiday. The staff on arrival are most helpful, a drink is provided as they check all the details and the bags are kindly placed in the rooms. The hotel is spotlessly clean, including the rooms/shower rooms...

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1Thank Davidsw1h
MurHotels, Director General at Hotel Neptuno Gran Canaria, responded to this review

Hola David, Thank you very much for taking your time to recommend us on TA. I am glad to hear you were happy with your stay, as we try everyday to offer the best service to our guests. Hope to see you back soon. Best regards, Armando Romero

Nottingham
Reviewed 2 weeks ago via mobile

Neptune was an amazing hotel I am a type one diabetic and all waiters/staff went out their way to cater for me at all times. In particular angel and Stacey were very helpful. The sauna broke on my last few days which was a bit sad as I liked it in there but the food and everything else was amazing.

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Helpful?
Thank Bellxxx
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Dear Bellxx, first of all thank you for choosing Hotel Neptuno for your Holiday. We are happy to read, that you had a great stay and that our staff took good care of you. Hoping to welcome you back soon and to give you the chance to enjoy aswell our sauna. We apologize, that it was out of service this...

Reviewed 4 weeks ago via mobile

We came away with our 22 year old daughter, rooms too small for three people! Hotel is beautiful staff are very professional and appropriate at all times, Angel, Stacy Jose marad all stood out, our daughter is type 1 diabetic and they alway made sure she was given correct drinks. We have stayed many places and this experience was up...

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Helpful?
Thank Tara J
Reykjavik, Iceland
Reviewed 4 weeks ago

First of all I will take this opportunity to say thank´s to the staff on the good hotel Neptuno for ther excellent service over all The Hotel Neptuno is perfect place to stay in The location is good The room are better then averange for 4 star hotel.The food is very good and special thanks to the omelette chef .Stayed...

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5Thank boltur
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Dear Boltur, thank you very much for taking your time to review your Holiday in Hotel Neptuno. It is a pleasure to read, that you had a great stay and enjoyed your Holidays! We are hoping to keept our relations with you and looking forward to welcome you back soon! Kind regards, Armando Romero

Torquay, United Kingdom
Reviewed 5 weeks ago

13th-20th April After staying at the Neptuno for Christmas 2015 there was no contest on where to stay this April on a Visit to Gran Canaria! Again, on arrival we were not disappointed. The porter in the lobby is a credit to the hotel. He came out to our taxi, took the cases into the hotel lobby, poured out glasses...

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2Thank torquayAndyP
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Hello, thank you for your review on TripAdvisor about your Holiday in Hotel Neptuno. It is a pleasure to read a review like yours, especially from a returning guest. We are really blessed with our team, which is giving everyday it´s best to provide our guests a great service, what we are really thankful for. I would like to mention,...

Wakefield, United Kingdom
Reviewed 19 April 2017 via mobile

This was our first visit to Hotel Neptuno and it won't be our last. The overall standard of the hotel is fantastic as is the friendliness of the hotel staff and management (especially thanks to Angel who looked after us most lunch times). We stayed all inclusive and ate at the hotel every day and there was always lots of...

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Helpful?
1Thank Chriswpayne
MurHotels, Manager at Hotel Neptuno Gran Canaria, responded to this review

Hello and thank you really much for your time in reviewing your stay in Hotel Neptuno. We are really happy to read that you had a great stay in our Hotel Neptuno. Best wishes from Gran Canaria and see you back soon! Armando Romero @Mur Hotels

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: ₹ 7,492 - ₹ 12,401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#9 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
#18 Family Hotel in Playa del Ingles
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Neptuno Gran Canaria staff and other travellers.
54 questions
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Nottingham, United Kingdom
9 months ago
18 days ago

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Questions? Get answers from Hotel Neptuno Gran Canaria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose an upper floor”
timn373, 24 May 2017 | Read review
“there are some rooms without a view, but most overlook the pool”
Davidsw1h, 8 May 2017 | Read review
“I had a pool weiw”
boltur, 24 Apr 2017 | Read review
“You can hear noise from the Yumbo Centre until around 4 a.m. in rooms that overlook the pool.”
Tobesk, 16 Mar 2017 | Read review
“Do not miss out on this great place....central, great location,great food amazing staff”
  • Great view
johnboymills, 10 Mar 2017 | Read review
5 of 5
Hotwire.com
US$ 125* /night
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Hotels.comUS$ 126
Expedia.comUS$ 125
TravelocityUS$ 125
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Prices are for 1 room, 2 adults
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