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Hotel Neptuno Gran Canaria

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Hotel Neptuno Gran Canaria
Hotel Neptuno Gran Canaria
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1,135 Reviews from our TripAdvisor Community

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Showing 769: English reviews
Paignton, United Kingdom
Reviewed yesterday NEW

On the day i arrived once again no one to help with luggage which for elderly clients is difficult due to the steps.Room overlooking the pool was ok but still the rooms need updating as they are very dated.Food has not improved at all since last visit and the buffet is still the same fare served up every day although...

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Helpful?
Thank bonabilly
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear Bonabilly, Thank you for your comments, glad to hear that you want to return to Neptuno Hotel. Last refurbishment of the rooms was made on 2015, however we are always working on them, to make them look fresh, I am sure, your next visit, you will see some changes on the deco. As you mentioned, we are in a...

Reviewed 3 days ago NEW

Me and my girlfriend recently returned from an all inclusive trip to Hotel Neptuno, and while we were not disappointed with our stay we'll probably not be in any rush to book again if we returned to Gran Canaria. The start of our visit started very well indeed. The hotel was in a great location, only 10-15 minutes walk from...

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Helpful?
Thank Daniel T
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear Daniel, Thank you for your comments, we always work to get a little better every day, so I am sure in your next visit, you will be 100% satisfy. Hope to see you again soon. Best regards, Armando Romero

Reviewed 5 days ago NEWvia mobile

And it is basically that this is a meeting place for open minded people but with decent behaviour. Couples in all age classes and combinations. We, couple of straights, really enjoyed this mixture. Just make clear that you are not into it and you will have a lot of fun. Service is excellent and you will always get a friendly...

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Helpful?
Thank Peter B
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear Peter, Thanks for the nice review, we are proud of having a great mixture, where everybody feels relax and enjoy their holidays. Hope to see you again soon. Best regards, Armando Romero

Tonbridge, United Kingdom
Reviewed 5 days ago NEW

This is a very gay friendly hotel and if you are uncomfortable with this then it would be best to choose another hotel. Sunbeds a little close together but not really a problem if you managed to get to the pool early to reserve your bed. This is not the policy of the hotel - not supposed to reserve beds...

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Helpful?
1Thank Misty123_11
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Hola Misty Thank you very much for your nice review, I am glad you had a nice time at the hotel. About sunbeds, it have been always a big problem in every place I have been working, with difficult solution, the only thing a hotel can do, is to communicate it, and hope people respect each other. However, there are...

Reviewed 1 week ago

Me and my girlfriend had an awesome stay in hotel Neptuno. The service was amazing, all the people were so nice (from the concierge, front desk clerk, great chefs and singing housemaids that made me feel happy every morning i passed them by) , the food was delicious. The room was always clean (had a great view of the ocean...

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Helpful?
1Thank Janez G
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Hola Janez, Nice to read that you are happy with your holidays, we do always try to do our best. Hope to see you again soon. Best regards, Armando Romero

West Midlands
Reviewed 1 week ago via mobile

We have just come back from spending the whole of Xmas and new year here, we had a great time overall we've been here many times and will continue to do so.. The only thing I would say is the evening meals desperately need to be looked at in terms of variety and combination of foods and also need to...

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Helpful?
Thank Paulmark75
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear Paulmark75, Thank you very much for your comments... second day today, so I hope next year you will be as happy as this year. We will do all the best, to get better every day. Best regards, Armando Romero

Huddersfield
Reviewed 1 week ago

Returning after 4 years using other hotels; I returned to the Hotel Neptuno. After 6 nights staying in room 319 I can say the bathroom now with a large modern excellent shower, bedroom with new balcony door that keeps the room silent and wi fi in the bedrooms, by the pool and in the bar. The Neptuno has listened and...

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Helpful?
2Thank Huddersfield
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Thank you Huddersfield, It is nice to read nice comments like yours, we always read and take into consideration all guests comments, sometimes you can do things, some times no, but they are all studied. Next year, new surprises I hope to see you again soon. Best regards, Armando Romero

Bristol, United Kingdom
Reviewed 2 weeks ago

We had a great visit at this Hotel over the Christmas Holidays. The Hotel was very clean and the staff polite and friendly. The food was very good except for the stand alone hot buffet section which at times was almost cold. The staff put on an excellent Christmas meal which was exceptional. There was always entertainment at night in...

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Helpful?
1Thank t0m1950
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear t0m1950, Thank you very much for your comments, I am glad you enjoyed your holidays. We will take a look at the food temperature. Wish you a great year. Armando Romero

Reviewed 2 weeks ago via mobile

Hotel and staff brilliant, food and drink great we came here last April and loved it so much we came back problem this time was Germans to get a sun bed had to put towels out before 7.30 and then the ignorant gits stole them, would come back but ask if it overridden with Germans before I booked

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Helpful?
1Thank heardy1
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Thank you for your comments, that are something that happens everywhere, and that have a difficult solution. If you came in April and December, I am sure you noticed we have added few extra sunbeds to solve out the problem. I am happy to hear you are coming back, looking forward to see you. Best regards, Armando Romero murhotels.com

London, United Kingdom
Reviewed 2 weeks ago

This hotel has many good things going for it. The staff are professional and friendly, and there are plenty of treats such as the welcome glass on cava on arrival and lunchtime complimentary sangria by the pool. The rooms are a decent size and clean. We were on half board, and the food can be a bit variable, although there...

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Helpful?
1Thank Samir S

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: ₹ 7,919 - ₹ 13,038 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#9 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
#18 Family Hotel in Playa del Ingles
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Neptuno Gran Canaria staff and other travellers.
41 questions
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Nottingham, United Kingdom
4 months ago
London, United Kingdom
5 months ago

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Questions? Get answers from Hotel Neptuno Gran Canaria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5h floor overlooking pool”
 of 5 bubbles bonabilly, 15 Jan 2017 | Read review
“Ask to be in the top floor facing either Hotel Buenos Aires or the Yumbo centrum (this way you get the Oceanview room.”
 of 5 bubbles 797janezg, 8 Jan 2017 | Read review
“Rooms face the pool which is the quiet side with corridors on the roadside. No noise for sleeping & an adults only so no screaming kids.”
 of 5 bubbles t0m1950, 30 Dec 2016 | Read review
“Rooms overlooking the pool I think are best”
 of 5 bubbles 618yvonneb, 14 Dec 2016 | Read review
“Overlooking pool”
 of 5 bubbles suemoore12, 21 Nov 2016 | Read review
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