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Novotel Bali Ngurah Rai Airport

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Jl. Raya Gusti Ngurah Rai Bandar Udara International Ngurah Rai, Tuban, Kuta 80362 Indonesia
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1066)
Room & Suite (259)
Dining (163)
What is Travellers’ Choice?
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Bali Ngurah Rai Airport
Updated 20/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 36 hotels in Tuban
Location
Cleanliness
Service
Value
Travellers' Choice
Located between the domestic and international terminal of Bali's Ngurah Rai International Airport, Novotel Bali Ngurah Rai Airport offers a 4-star accommodation for a restful stay in the middle of the airport hassle. This hotel features a fitness centre and spa. Free WiFi is available within the property. The air-conditioned rooms at Novotel Bali Ngurah Rai Airport are soundproofed and equipped with a work desk. Room amenities include coffee and tea maker, minibar and flat-screen TV with cable channels. The private bathroom is fitted with a standing shower or bathub, a hairdryer and toiletries. Executive Rooms have pool view or runway view. While Superior and Suite Room have garden view. Executive and Suite room have added product and services such as Coffee Machine, Bathrobes and access to the Premier Lounge and Gym. The Square serves breakfast buffet and all-day dining with a wide array of Asian and international dishes. You can also enjoy drinks while overlooking the runway at the Run@way rooftop bar or grab local foods available 24 hours Lobby's Gourmet Bar. This hotel also features a spacious garden, a kids’ club and an outdoor pool. An ATM, convenience store, currency exchange counter and laundry services are also available onsite. Business travellers benefit from the meeting rooms and a self-service business centre equipped with Mac. Novotel Bali Ngurah Rai Airport is located within 10 minutes’ drive from Waterbom Bali Indonesia and Kuta Beach, whereas Uluwatu Temple is 35 minutes’ drive away. The airport terminals are only 5 minute away by foot from the hotel, an ideal hotel for guests who are on transits.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Billiards
Indoor play area for children
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Board games / puzzles
Video game console
Children Activities (Kid / Family Friendly)
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Indonesian, Malay

Location

Full view
67Somewhat walkable
Grade: 67 out of 100
20Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
1571Reviews94Q+A90Room tips
Traveller rating
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Most Recent
Margaret C wrote a review Jun 2022
2 contributions
Our flight was delayed so we stayed at Novotel at the airport for one night. It was most convenient - only a few minutes walk to the airport check in counters! The service was excellent - highly commended staff at Reception : Topan - very pleasant and helpful. Daniel - accompanying us to the airport check in service! Nice food too for lunch & dinner, breakfast was just ok. The hotel was clean & provided basic amenities but a bit run down by most Novotel hotels standards worldwide. For our purpose it was ok.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Novotel Bali Ngurah Rai Airport, Manajer Umum at Novotel Bali Ngurah Rai Airport
Responded 2 days ago
Dear Margaret C, We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra Semara Room Division Manager
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Irene_Gunarti wrote a review Jun 2022
McMahons Point, Australia1 contribution
Convenient place for a quick stop 1 night transfer. The room was a bit tired and old, the minibar fridge was off. The staff were very nice and accomodating, keeping my perishable items in the hotel fridge/freezer. Need a bit of freshen up towels and room paintings and interiors.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Novotel Bali Ngurah Rai Airport, Manajer Umum at Novotel Bali Ngurah Rai Airport
Responded 2 days ago
Dear Irene_Gunarti, Thank you for sharing your constructive feedback to your recent experience at Novotel Bali Ngurah Rai Airport. Our guests’ satisfaction is paramount for us and we assure you that we have well addressed your concerns with the team; immediate measures have been introduced to ensure that our guests consistently experience the upkeep levels that we pride ourselves for. Looking forward to welcoming you back at Novotel Bali Airport Regards, Indra Semara Room Division Manager
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Skeldalehouse wrote a review Jun 2022
Sydney, Australia219 contributions41 helpful votes
If you are flying into Bali from anywhere other than Perth, you'll likely arrive around 10pm. Why waste a nights stay at the hotel you have booked. After clearing the airport, you can walk to this hotel in under 4 minutes, stay the night, and then after an ample breakfast travel to your hotel of choice and enjoy the whole first day at your resort. This hotel is dated, but is in excellent condition, clean, spacious rooms, with all necessary facilities. Breakfast is great, and has something for everyone.
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: Walk to the hotel from the airport.
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Response from Novotel Bali Ngurah Rai Airport, Manajer Umum at Novotel Bali Ngurah Rai Airport
Responded 1 week ago
Dear Skeldalehouse, Greeting from Novotel Bali Ngurah Rai Airport It is very pleased to read your positive insight regarding our hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Sincerely Indra Semara Room Division Manager
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Absi M wrote a review Jun 2022
Manchester, United Kingdom19 contributions3 helpful votes
Thanks to Jemmy We had already checked out but when we went to the airport the flight was delayed by 8 hours. I spoke to Jemmy at the reception and told him our problem. Not did he only extend our room for late check out but he also told us to relax and wind down in the lounge area. We had breakfast and instead of paying for 3 they advised us we will charge for 2. Jemmy is a credit to Novotel and his friendly customer service was second to none. Thank you 😊
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Date of stay: June 2022Trip type: Travelled with family
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Response from Novotel Bali Ngurah Rai Airport, Manajer Umum at Novotel Bali Ngurah Rai Airport
Responded 1 week ago
Dear Absi M, We would like to start by thanking you for your stay with us at Novotel Bali Ngurah Rai Airport. We highly appreciate you for taking the precious time as to provide your experience during your stay with us.It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our staff to strive the best quality of service. I will share your comment to Jemmy. I am sure that this feedback will serve as an encouragement for Jemmy and all of our staff as we strive to continuously improve the quality of our services. Looking forward to your welcoming you on your next visit. Sincerely, Indra Semara Room Division Manager
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han wrote a review May 2022
Bandung, Indonesia2 contributions
very comfy and all the staff are so nice. i really enjoy the pool a lot. and for the rooftop bar are so cool😍. the spa station are so good warm and i love it sooo much. so good for people has flight transit. and their lobby near to the airport check in counter, its only took 1 minutes to walk from their lobby. so highly recommended.
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Date of stay: May 2022Trip type: Travelled with friends
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Response from Novotel Bali Ngurah Rai Airport, Manajer Umum at Novotel Bali Ngurah Rai Airport
Responded 4 weeks ago
Dear Paradise13879221933, Greeting from Novotel Bali Ngurah Rai Airport It is very pleased to read your positive insight regarding our hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Sincerely Indra Semara Room Division Manager
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Balificent wrote a review May 2022
Sydney, Australia12 contributions6 helpful votes
+1
Novotel Bali Ngurah Rai Airport has been on my bucket list for a while now, and finally I had the chance to stay here for one night. My first impression was mixed, even though I had to ask three airport securities for directions to the hotel. Upon check in, I was welcomed by the friendly and sincere Ifan, who shows empathy and respect with his amazing customer service and loyalty. The room was well kept and very comfortable. I had the suite so I was very impressed with the bathroom equipped with a large bath tub. At the hotel's main restaurant, I was greeted by the diligent and well mannered Pande who gets my employee of the stay award. He is extremely helpful and sincere and shows passion in customer service excellence. Wira was also very helpful and sincere during breakfast, and makes the best coffee I ever had in a long time. I'm impressed with his style of service and leadership. The swimming pool was also amazing and warm, I had an enjoyable time there. The 24-hour gym was also a highlight to recharge my mind, body and soul with a short workout. Sadly, the Runaway Bar (Rooftop Bar) was closed when it should've been open by 6pm. I had to wait for over twenty minutes and still no one to serve me there. Initially two front office staff told me that it was open. So I wasn't impressed with that at all. Also being an Accor Plus Platinum member, I am qualified to enter the Premier Lounge to enjoy "unlimited" afternoon tea and evening cocktails, however it was still closed since the early days of the pandemic. So sad, as other hotels has "moved on" and reopened their executive lounges. I don't know why Novotel Bali Ngurah Rai still closes its Premier Lounge. During my 21 hour stay at the hotel, there had been a few mishaps, including very slow service when I asked for the water gallon to be reloaded as it was empty, and those at the gym was quenching for water. It took them over 20 minutes by the time they changed it. Also during cocktail time I waited extremely long for service. Selection of breakfast was quite extensive, however didn't live up to the standards and expectations in terms of taste. (When comparing with other Novotel hotels in Indonesia). A major issue was also correspondence with the hotel before my stay, they didn't reply my email or even contact me, I felt, and I'm sure others too would feel, neglected. From my heart experience, this hotel struggles to get 2 or 3 stars from me, however, as an Accor Plus Platinum member, I don't want to spoil the powerful relationship I have with Accor Hotels.
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Date of stay: May 2022Trip type: Travelled with friends
1 Helpful vote
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Response from Novotel Bali Ngurah Rai Airport, Manajer Umum at Novotel Bali Ngurah Rai Airport
Responded 2 days ago
Dear Balificent, Greetings From Novotel Bali Ngurah Rai Airport... Thank you for sharing your constructive feedback to your recent experience at Novotel Bali Ngurah Rai Airport. Our guests’ satisfaction is paramount for us and we assure you that we have well addressed your concerns with the team; immediate measures have been introduced to ensure that our guests consistently experience the upkeep levels that we pride ourselves for. Several improvements is been executed, we already reopen our Premiere Lounge again since June 21 2022. Personally i really hope that we can served you better here again, and highly appreciate your trust to Accor. Looking forward to welcoming you back at Novotel Bali Airport Regards, Indra Semara Room Division Manager
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Filip W wrote a review May 2022
Warsaw, Poland3 contributions1 helpful vote
Definetely great stay. Upgraded to suite, even though hotel showed full occupancy. Suite very nice, good pool, wide selection at breakfast. Rather rare for Novotel that drink voucher can get also cocktails, not only beer or wine. Only downside I left charger in the room and hotel didn’t respond to emails and fb messages. I had to come myself to check.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Novotel Bali Ngurah Rai Airport, General Manager at Novotel Bali Ngurah Rai Airport
Responded 20 May 2022
Dear Filip W, Warm greeting from Novotel Bali Ngurah Rai Airport . It is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team. Nevertheless, we do apologize for delay response from the team to rectifying the issues of left belonging in our Hotel. We will ensure to fix this communications issue to serve our guest better in the future. Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Regards, Indra Semara Room Division Manager
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Andi wrote a review May 2022
Singapore, Singapore34 contributions10 helpful votes
I booked for 1 night stay but only stayed for 6 hours as I wanted to make sure I have enough rest before my next flight. Overall good, service is very pleasant, attentive staff who are soft spoken both in Indonesian and English, I'm Indonesian who's been overseas for years and it's such a pleasant thing to hear people who speak Indonesian Bahasa softly and really well. The room is good too, all furniture seems new, clean, and lively atmosphere. I hope in the future they are able to provide an option for a half-day stay.
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Date of stay: May 2022
Location
Service
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Response from Novotel Bali Ngurah Rai Airport, General Manager at Novotel Bali Ngurah Rai Airport
Responded 12 May 2022
Dear Andipasca, It is very pleased to read your positive insight regarding our hotel facilities and our service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Sincerely Indra Semara Room Division Manager
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Roger R wrote a review May 2022
Singapore, Singapore58 contributions57 helpful votes
Novotel is directly in the airport, so you can walk in to the check-in within minutes. And that is the only reason to stay there. The facilities are old and withering away in the tough climate. Far behind the pictures on the website. All the details are somehow off, one towel in a room with two persons, pool towels are given out far away from the pool, the pillows are tiny and nothing seems really clean. Nobody there to help with the luggage. Expectations on an airport hotel are never high, but here they are still not met.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
3 Helpful votes
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Response from Novotel Bali Ngurah Rai Airport, General Manager at Novotel Bali Ngurah Rai Airport
Responded 20 May 2022
Dear Roger R, Greetings from Novotel Bali Ngurah Rai Airport We sincerely thank you for appreciating the hotel’s strategic location. We take great pride in providing our guests with exceptional services complimented with consistent maintenance and upkeep standards. We have taken careful note of your feedback and regret the inconvenience caused to you during your recent visit. Our guests’ satisfaction is paramount for us and we assure you that we have well addressed your concerns with the team; immediate measures have been introduced to ensure that our guests consistently experience the upkeep levels that we pride ourselves for. We hope you will provide us with more opportunities to serve you better in the future. Sincerely, Indra Semara Room Division Manager
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Fiona W wrote a review Apr 2022
1 contribution
located inside of the airport area make all access so easy room really comfortable and clean. staff are so friendly and helpfull. they had swimming pool also their food are the best. will definetly back to this beautiful airport hotel soon.
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Date of stay: April 2022Trip type: Travelled solo
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Response from Novotel Bali Ngurah Rai Airport, Manajer Umum at Novotel Bali Ngurah Rai Airport
Responded 26 Apr 2022
Dear FionaW7808KM, Greeting from Novotel Bali Ngurah Rai Airport It is very pleased to read your positive insight regarding our hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Sincerely Indra Semara Room Division Manager
Read more
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PRICE RANGE
$49 - $63 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliKuta DistrictKutaTuban
NUMBER OF ROOMS
206
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Frequently Asked Questions about Novotel Bali Ngurah Rai Airport
Which popular attractions are close to Novotel Bali Ngurah Rai Airport?
Nearby attractions include Chinatown (0.4 km).
What are some of the property amenities at Novotel Bali Ngurah Rai Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Bali Ngurah Rai Airport?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Bali Ngurah Rai Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Bali Ngurah Rai Airport?
Yes, paid public parking on-site and secured parking are available to guests.
What are some restaurants close to Novotel Bali Ngurah Rai Airport?
Conveniently located restaurants include Last Wave, Made's Warung, and House of Beans International.
Are there opportunities to exercise at Novotel Bali Ngurah Rai Airport?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Novotel Bali Ngurah Rai Airport located near the city centre?
Yes, it is 0.9 km away from the centre of Tuban.
Are any cleaning services offered at Novotel Bali Ngurah Rai Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Bali Ngurah Rai Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Bali Ngurah Rai Airport?
The staff speaks multiple languages, including English, Indonesian, and Malay.