We visited here with my wife. We selected this as this was close to airport. Hotel management was kind enough to pick us from airport which is hardly 1 km away but they charge too much for it, it should have been complimentary. Pros: 1.so relaxing spa, never miss it to opt for this package. 2. Breakfast buffet was delicious for both veg and non veg. They have some local fruits which you must try. Local duck fry was delicious. 3. Very humble staff and we felt entire staff is well dedicated to serve the guest. 4.swimming pool was cleanly maintained and fruit juices were good. 5. Close to airport Conc: Nothing 😝
Once again Jenny and myself felt very at home to have the company of our Rama family looking after us in March 2020. even though our holiday was cut short because of Covid 19 we felt very safe and welcome.The staff are always welcoming and we love how they all treat us like a family every time we have stayed there many times over the years. Rama have always kept the gardens immaculate and the rooms are cleaned spotlessly every day! It is so easy to relax around the pool and have fun with the staff who work tirelessly and always with a smile on their faces. From the gardeners to the management we thank you so much and we will be back as soon as we can to enjoy your lovely resort once again.
I had to cancel my trip to Indonesia because of the corona crisis. I've been contacting all hotels i had booked to cancel my reservations. This one seems to be the only one not answering my messages. Feels strange since all other hotels have given me full refund but this one doesn't even bother to answer. If you think there is a change that you need to cancel your trip think twice to book this hotel.
Just far enough away from busy Kuta. Short stroll to beach with all the beach front restaurants. Great selection of food , enjoyed some delicious late night snacks and desserts. All staff very welcoming and friendly. Would definitely stay again
This is our 4th time at Rama. Recommending to many friends over the years. This unfortunately is our last stay. After the first buffet breakfast we received a letter of a change to a la carte with no reason. The menu was rubbish. A poor selection and at most times run out of food. The egg station was poorly prepped. We stayed in a family villa which presented well. Most days when cleaned only 2 out of 4 bottles of water was provided. The soap bar ran out and was hit or miss if replaced. There was a large gap in the door where mosquitoes entered behind the curtains. This was only discovered on our last night as our infant was bitten a few times during her sleep. On check out we were charged for a missing packet of pringles. We never seen them from the start but agreed to pay due to a small cost. Then we were asked to pay for a broken shampoo container which admittedly was broken on our first night of our eight nights. Our anger was that it was never replaced by cleaners during the whole stay and only brought up at the end of stay. The value for money is not on par at this resort. It seems to be more run down and lack of maintenance over the years. The manager seemed to be quite rude and ungrateful for the people staying there in such a quite period.…