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Holiday Inn Express Madrid-Sebastian de los Reyes

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Traveller (44)
Room & Suite (29)
Dining (16)
Overview
  • Excellent16%
  • Very good29%
  • Average33%
  • Poor12%
  • Terrible10%
Travellers talk about
“madrid airport”(5 reviews)
“nice hotel”(3 reviews)
Wifi
Breakfast included
Non-Smoking Hotel
Bar/Lounge
Multilingual Staff
Wheelchair Access
Meeting Rooms
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (230)Write a Review
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All reviewsmadrid airportnice hotelcheck in was easynon smoking roombreakfast includedper nightfront desk staffrecommend this hotelspainmetroselectiontravellerseurostaxi
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11 - 15 of 47 reviews
Reviewed 1 November 2016

This hotel is conveniently located for the airport with a good price. However, the parking is terrible, the breakfast is extremely poor quality (lots of food, drink, and variety, but all barely edible), and the staff were grumpy.More

1  Thank Affy F
Response from Gehosan, Guest Service Manager at Holiday Inn Express Madrid-Sebastian de los ReyesResponded 2 November 2016

Dear Affy F Thank you for your candid review. We apologize that your recent stay did not meet expectations at breakfast. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to...More

Reviewed 25 October 2016 via mobile

Being a traveler for almost 25 years now,for professional reasons,I tend to evaluate establishments only under the light of the price paid.This is a typical case of getting what you paid for.Small rooms,with all the amenities except a mini bar.Strong wi-fi signal,American motel like breakfast,clean....More

Thank Christospap
Response from Gehosan, Guest Relations Manager at Holiday Inn Express Madrid-Sebastian de los ReyesResponded 26 October 2016

Dear Christospap, Thank you so much for your review. As a experienced traveller we appreciate your comment and we thank you for sharing with us. Best Regards MLopez

Reviewed 20 October 2016

A very poor hotel, rooms are dated and not very clean, in my room (122) the wallpaper was peeling off the walls and the carpet was disgustingly dirty. I needed an iron to iron a shirt and was charged a €20 deposit (even after trying...More

1  Thank shrimperboy
Response from Gehosan, Guest Service Manager at Holiday Inn Express Madrid-Sebastian de los ReyesResponded 24 October 2016

Dear Guest We are very sorry to hear that you can not recommend our hotel despite of our hotel staff and breakfast met your expectations. Thank you for your comment about your room, please be sure that we are going to take the proper actions...More

Reviewed 8 September 2016 via mobile

"Really bad hotel"" is all i can muster at the moment as it 5.40am and, having travelling all night without sleep, I have been forced to wait in the hotel lobby on steel bar chairs with my 6 month old baby as we have apparently...More

1  Thank Amanda J
Response from Gehosan, Guest Service Manager at Holiday Inn Express Madrid-Sebastian de los ReyesResponded 13 September 2016

Dear Amanda, We are sorry to hear that from you, knowing that you were informed 3 times at the booking process that maximum capacity is 4 people, included babies. At the moment that we were aware that you were trying to get 6 people (2...More

Reviewed 16 August 2016

They forced me to rent a room for 4 years child..!! They have bad staff.. They have very bad breakfast.. They try to charge me more for anything... reception is empty most time.. and they have poor service. IT IS NOT RECOMMENDED AT ALL..More

1  Thank Mo A
Response from Gehosan, Guest Relations Manager at Holiday Inn Express Madrid-Sebastian de los ReyesResponded 26 August 2016

Mo A, You made a reservation for 2 adults + 2 children, and you came with 2 adults+3 children. As our maximum occupancy is for 2 adults+ 2 children, you have to book a second room, so it is not our fault. You have been...More

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About
Amenities
Top amenities
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Meeting Rooms
Multilingual Staff
Things to do
Bar/Lounge
Details
Price range
US$ 65 - US$ 106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 65 - US$ 106 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (44)
Room & Suite (29)
Dining (16)
Family and Play Areas (3)
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Room Tips
"high floor, renovated room"
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"Get a room with a king and sofabed. it gives you some more space"
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"Thin walls make choosing a good room tough."
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"Inner rooms are quieter."
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