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Rafaelhoteles Forum Alcala

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560 Reviews from our TripAdvisor Community

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Showing 63: English reviews
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Courbevoie, France
Reviewed 16 December 2016 via mobile

Restaurant service is one of the worst ever seen: tooks our glasses before we ordered, ok will not order wine even if was my intention... service was so long... and not delivering to the table in any common sense (main course of some delivered before starter of others, I finished my dish when some just received their 1st dish...) Rooms...

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Helpful?
Thank Paul M
ARACELI P, Director de Relaciones con Clientes at Rafaelhoteles Forum Alcala, responded to this review

Dear Sir, Thank you for your feedback regarding your recent visit at our hotel. We are pleased to hear you enjoyed the room. We regret his discomfort over the charges of the invoice, however it was a joint agreement with his company. We value your comments and we will share your feedback with our staff to continue improving our services....

Rome, Italy
Reviewed 19 November 2016

Good service, good food all is ok. I found very professional services The personal is well prepared especially at reception. The locaton is good because f in in the middle of two train station to Madrid.

Review collected in partnership with this hotel
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Helpful?
Thank paoloO2601LN
virginia
Reviewed 10 November 2016

Spent two nights in this hotel in November. Check in was quick and the front desk agent explained the breakfast hours. The room is clean, modern and modestly stocked with shampoo and one bar of soap. There was no conditioner or lotion. The bed was comfortable and clean. The television was not operating correctly. The English language stations were all...

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Helpful?
Thank mwbvirginia
Amstelveen, The Netherlands
Reviewed 28 October 2016

Just outside old city center, 10 minute walk. Supermercado just around the corner, close to the highway, 20 km from Madrid and close to the airport. Convenient parking (closed). Good value for money, would stay there again.

Review collected in partnership with this hotel
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Thank JBvB
Reviewed 25 October 2016 via mobile

When I go on a business trip I like normally to have high standards of service in the hotel where I stay as I'm far from home and days are long..this hotel might be good for tourism or for a quick weekend maybe, but when it comes to long staying it become annoying. Room daily cleaning is below average and...

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Helpful?
Thank Barbara C
Huddersfield, United Kingdom
Reviewed 24 October 2016

This hotel is in a quiet location just a short 10 minute walk in to the centre of Alcala de Henares Old Town. Very clean with modern fixtures and fittings. We upgraded to a Superior Room at an extra 10 Euros per night and had a nice comfortable bed. Staff were polite and English speaking. Breakfast very basic but adequate.

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Thank nigelm169
Sydney, Australia
Reviewed 13 October 2016

Room was clean, very modern and well furnished. The room was very spacious with a separate area for the wardrobe. Excellent bathroom with quality amenities. Good wifi connection in the room. Breakfast is a self service buffet and has a variety of choices. Sleep quality is good. The bed was comfortable and the room was quiet. The hotel has a...

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Helpful?
Thank RomaPHILE33
Zagreb, Croatia
Reviewed 13 October 2016

Very clean room and bathroom. Very professionall and kind personell on reception. Big choice of food and beverages during breakfast with continuoslly reloading plates. Suggest multi languages setup on room Tv.

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Thank 816mladenm
Modena
Reviewed 12 September 2016

This is a very new style Hotel , clean , large room and very confortable, if I have to be honest is quite strange for the position of bed and desk comparing with rest of the workd ( the bed in front of window) that make laugh at first moment. But I was very well impressed, large bathroom and confortable....

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1Thank Mauro1972
ARACELI P, Director de Relaciones con Clientes at Rafaelhoteles Forum Alcala, responded to this review

Dear Sir Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We appreciate your comments about the wireless service, we will share your feedback with our staff and make the necessary changes. We hope you...

Santa Maria da Feira, Portugal
Reviewed 31 July 2016

On summer, the hotel sounded like an abandoned building. The restaurant was closed every single day. Only one bar opened during the morning. In the afternoon and night, there's nothing to eat/drink on the hotel. They didn't even let the visitors use the microwaves to warm soup for a baby! The pool closes at 8 PM, even with 40º and...

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Helpful?
Thank megazo
ARACELI P, Director de Relaciones con Clientes at Rafaelhoteles Forum Alcala, responded to this review

Dear Guest, First of all thank you for taking your time to share your impressions about our hotel, this always helps us to improve. Effectively, from the end of July to the end of August and due to the low occupancy during this period, we only keep open our buffet breakfast service, but we offer our customers a menu of...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Rafaelhoteles Forum Alcala is a four-star hotel located 5 minutes walking from the main tourist attractions of Alcala de Henares (World Heritage Site). The hotel features very attractive facilities: a wide hall with natural light, the lobby bar, an attractive restaurant with international gastronomy and a special garden terrace. But the best of the hotel is the penthouse terrace, open in Summer: great views of the city, drinks, a plunge pool or loungers. The hotel has 132 design and fully equipped rooms: WiFi, flat TV, work desk, digital safe, minibar and bathroom. Also it has three suites with jacuzzi. Rafaelhoteles Forum Alcala is the perfect hotel to celebrate any kind of event: car presentations, conferences, concerts, meetings or trade shows. The main hall has a wide space of 400 m2 with natural light and direct exit to the garden terrace (ideal for cocktails). Also the hotel can celebrate weddings, banquets, communions and personal celebrations. In addition, the hotel has eight meeting rooms with capacities between 10 and 150 attendees with natural light. Welcome to Alcalá de Henares, welcome to Rafaelhoteles Forum Alcala. ... more   less 

Additional Information about Rafaelhoteles Forum Alcala

Address: Calle Bulgaria 2, 28802 Alcala De Henares, Spain
Region: Spain > Community of Madrid > Alcala De Henares
Price Range: ₹ 3,846 - ₹ 6,767 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rafaelhoteles Forum Alcala 4*
Number of rooms: 132
Reservation Options:
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Also Known As:
Rafaelhoteles Forum Alcala Hotel Alcala De Henares
Hotel Style:
#2 Luxury Hotel in Alcala De Henares
#2 Business Hotel in Alcala De Henares
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Questions & Answers

Here's what travellers have asked, with answers from Rafaelhoteles Forum Alcala staff and other travellers.
4 questions
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Wakefield, United Kingdom
9 months ago

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Questions? Get answers from Rafaelhoteles Forum Alcala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are all the same as far as I know.”
 of 5 bubbles JuliaG236, 4 Nov 2015 | Read review
“As said, the West part on the street is quite close to the appartments on the other side, so take care of closing the screens.”
 of 5 bubbles Ortwin, 12 May 2014 | Read review
“В конце коридора, дальше от лифта. In the end of the corridor , far from lift.”
 of 5 bubbles Nataliya623, 24 Mar 2014 | Read review
“First floor rooms were convenient.”
 of 5 bubbles PensionerWiltshire, 14 Oct 2013 | Read review
“My above ratings on based not just on the rooms but the dissapointing service received at the wedding reception.”
 of 5 bubbles cc1963, 27 Sep 2013 | Read review
5 of 5