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DoubleTree Suites by Hilton Hotel McAllen

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DoubleTree Suites by Hilton Hotel McAllen
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331 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Suites by Hilton Hotel McAllen
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Showing 277: English reviews
Dallas, Texas
Reviewed 29 August 2016

Stay was satisfactory until we decided to eat what we thought was our free breakfast per our understanding of what we had read online when booking our room. At the end of our meal, we were asked to pay for the meal by a waiter. I game him our room number and explained that we were using our free meal....

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Helpful?
Thank mrbillvr4
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Dear mrbillvr4, Thank you for your feedback. We’re sorry our breakfast policy didn’t meet your needs. Your comments will help us serve our guests better in the future. We hope you’ll consider staying with us again if you return to the area.

Reviewed 29 August 2016 via mobile

My stay was only for one night and i must say this hotel is on my top 3 best stays ever. i usually travel alot for business so iv been pretty much in every hotel. As soon as i arrived to the hotel...as soon as i entered - the smell of cleanliness was amazing. it smelled so good and the...

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Helpful?
Thank ng012582
Reviewed 28 August 2016

This hotel was very nice and they upgraded my room based on membership. The rooms were extremely large (was like a small apartment) and room service was great. If you're in town for business or pleasure would highly recommend staying here. Toms were clean and service was great.

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Helpful?
Thank Sheranda F
Austin, Texas
Reviewed 27 August 2016

I've been staying at the double tree since it was embassy suites and the management has stayed them people and they are great!! I'm treated like family the entire time I'm here!! The rooms are amazing,clean, very spacious!! Thank you Bryan Nichols

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank bryanscottn
San Antonio, Texas
Reviewed 26 August 2016

Nice building and rooms. They have a small indoor pool, which is nice. The customer service from the food and beverage area is terrible, actually stressful. The food is good but the selection is poor. Hotel management does not seem to value their team members.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Erik B
John-HiltonHelp, on behalf of the staff at DoubleTree Suites by Hilton Hotel McAllen, responded to this review

Dear Erik B, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and will reach out to you shortly to further assist. We hope...

McAllen, United States
Reviewed 23 August 2016

I can honestly say that my family and I enjoyed our stay at the hotel. We were greeted when we entered the hotel and even got a delicious hot cookie (that made us feel at home)!! We then got to our room and saw that it very comfortable and made us feel at home. We enjoyed using the pool. My...

Review collected in partnership with DoubleTree by Hilton
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Thank Juanita A
Austin, United States
Reviewed 16 August 2016

I had to stay an extra day in town for business so I ended up having to book another night in a hotel. I went right back over to Double Tree because the service was great and the rooms were neat and next to spotless. I enjoyed my stay and would definitely give any other Double Tree a try.

Review collected in partnership with DoubleTree by Hilton
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Thank Cherrelle G
The Woodlands, Texas
Reviewed 16 August 2016

My wife and I stayed here for a friends wedding. My stay would have been great but my room smelled so badly of urine mixed with a terrible covering agent we tried to stay out of it. The bar and front desk staff were great.

Review collected in partnership with DoubleTree by Hilton
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1Thank Matt G
San Antonio, Texas
Reviewed 14 August 2016

This hotel is amazing staff is helpful and I really enjoyed my stay here and the pool was great I don't have any negative comments except that when I ordered room service breakfast what I ordered wasn't delivered completely and I had to call and tell them what the continental should come with

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Aflores78552
Houston
Reviewed 9 August 2016

This location is great for the location and the price. The rooms are very big. Only downside is the bathroom was kind of small. The shower was pretty small as well. Staff was extremely friendly. The cookies were delicious! My room did not have a balcony so if you're a smoker I would request you get a room with a...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jennifer L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the DoubleTree Suites by Hilton Hotel McAllen and discover more comforting facilities for your convenience. Situated less than a mile from McAllen Miller International Airport, we are centrally located in the Rio Grande Valley close to many local attractions. Unwind in a spacious two-room suite and enjoy the extra space of a separate living area with two TVs, a microwave, and WiFi internet access. Start your day with our complimentary cooked-to-order breakfast. Later, enjoy complimentary drinks and snacks at our Evening Reception. Dine in our on-site restaurant or have room service deliver dinner to your suite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel McAllen

Address: 1800 S 2nd Street, McAllen, TX 78503 (Formerly Embassy Suites by Hilton McAllen)
Region: United States > Texas > McAllen
Price Range: ₹ 7,441 - ₹ 12,334 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel McAllen 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Mcallen
Mcallen Embassy Suites
Hotel Style:
#7 Business Hotel in McAllen
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel McAllen staff and other travellers.
2 questions
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Pharr, Texas
8 months ago

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Questions? Get answers from DoubleTree Suites by Hilton Hotel McAllen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We didn't stay at the hotel but the entry was pleasant and modern I've been in Embassy suites in other cities it appeared equal to them”
 of 5 bubbles sandyfou97, 13 Feb 2017 | Read review
“rooms on the west side are quieter and you can use the service elevator,its faster.!!!”
 of 5 bubbles kshank2017, 14 Jan 2017 | Read review
“high floor facing south was great view”
 of 5 bubbles Joe90123, 7 Dec 2016 | Read review
“Any room off main floor is fine. Book one facing the courtyard.”
 of 5 bubbles superlean3, 4 Dec 2016 | Read review
“Ask to be far away from the ground floor as there was loud live music Sat. evening.”
 of 5 bubbles mrbillvr4, 29 Aug 2016 | Read review
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