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Quality Inn & Suites

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592 Reviews from our TripAdvisor Community

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Showing 592: English reviews
1 review
Reviewed yesterday NEW via mobile

My and boyfriend went here to see Phantom of the Opera. The hotel is right down the street from a Target the sells fresh food, some quick places to eat, and a few shopping places as well. We wanted a room with a jacuzzi tub, and it was very nice and relaxing! The only is our room was by the... More 

Helpful?
Thank Kriselda L
Mondamin
1 review
Reviewed 2 days ago NEW

The room was clean breakfast was good but the sausages could be cooked more and each day hot new towels and made the bed each morning the maids did good and dumped the trash out each day be going back

Review collected in partnership with this hotel

Helpful?
Thank djcooper3
Englewood, Colorado
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 days ago NEW

The staff was excellent and met our every need with cheerfulness and concern. Steve went far beyond the norm in being helpful to us. The bed gave us the best night sleep! We are going to order that kind of mattress for our home. Thanks again for a friendly and exceptionally clean and neat facility.

Review collected in partnership with this hotel

Helpful?
Thank Marion T
Chico, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

i was very dissatisfied because my vehicle got broke into and they stole my whole tool box and management didn`t even act liked they cared.. i said something to them and all they said was that there was a sign up that said something about them not being responsable when in fact there was no sign.they didn`t offer to even... More 

Review collected in partnership with this hotel

Helpful?
Thank jamessN2655II
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write a review of your stay, with that being said please forgive the fact that I do not remember your vehicle being broken in to and I certainly do not remember outright telling you or acting as though I did not care. I would love to discuss this incident with you in further... More 

Aurora, Illinois
1 review
Reviewed 6 days ago NEW

The staff were very friendly and accommodating, but the building is located very close to a major highway. The traffic noise went into the night, and since the climate control unit wasn't working properly, I could not use the fan to mask the road noise.

Review collected in partnership with this hotel

Helpful?
Thank pjklein
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a nice review of our property, with that being said please accept my deepest apologies for not only the road noise but the inoperable climate control as well. I have passed along your maintenance issues to my Executive Maintenance man to ensure we get those problems resolved. I do... More 

1 review
Reviewed 1 week ago via mobile

We had a wonderful stay with this Quality Inn. The housekeeping staff did a great job keeping our room tidy and made up after we hurriedly had to get our whole family ready for an early wedding! Everything in the room was very well attended to. The breakfast served was delicious and very filling. They have a great variety of... More 

Helpful?
Thank Ryan E
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review about your recent stay, I am so glad to see you enjoyed yourself. I am so glad to hear housekeeping was able to promptly get your room made up so you could get to your wedding quickly! I am so glad that Joe, our breakfast attendant,... More 

Carlsbad
2 reviews
Reviewed 1 week ago

Overall nice facility/Room. We were particularly pleased that our handicap-accissible room had been build that way and not just a standard room converted as in many motels. Roll-in shower with fold-down seat was very helpful to us.

Review collected in partnership with this hotel

Helpful?
Thank Roger H
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property, I am so glad to see you enjoyed your recent stay. I'm so glad you found our facilities and room to be nice what I am the most thankful about is your appreciation for our accessible room. I understand how inconvenient it can... More 

Austin, Texas, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Pro's: Nice, clean, quiet rooms. Suites are spacious. Great for the price! I really like that they serve a hot breakfast in the morning. Con's: Beds are a little soft if you need to sleep on a firmer surface. If I could make one suggestion, I would love to see salsa at breakfast? I love nothing more than salsa on... More 

Review collected in partnership with this hotel

Helpful?
Thank Stephanie C
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review of our property I am so glad to see you enjoyed your recent stay. I'm glad you found our rooms to be clean and quiet, our suites spacious and our breakfast delicious! I have passed along your comments about adding salsa to our menu and the... More 

Lubbock, Texas
2 reviews
Reviewed 2 weeks ago

We use this hotel for guests of our church. These are people who travel a lot, so they would know a good hotel. They always tell us how helpful the staff is and how nice the rooms are. Any time we have needed to meet a special need at the last minute, this hotel has stepped up and taken care... More 

Review collected in partnership with this hotel

Helpful?
Thank wabc2016
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking your time to write such a lovely review about your recent stay, I am so glad to know your guests enjoyed themselves. I am so glad to know that anytime a hiccup occurs that my team is more than willing to assist you however we can. The team and I look forward to the... More 

Lubbock, Texas
1 review
Reviewed 3 weeks ago

Awful stay. Room was next to freeway, could hear traffic all night. The room heater was loud and noisy. Person next door had his TV blaring till 3.45 am. Could not sleep. Had a hospital appointment at 5.30 am that morning for my child. Told the front desk person. She said she would contact the room. 10 minutes later I... More 

Review collected in partnership with this hotel

Helpful?
Thank mailm435
Jennifer J, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking your time to write a review about your recent stay, with that being said please accept my deepest apologies for your stay. I am so sorry you were placed in a room on the east side of the building - it can be a little louder on that side due to the loop. I have discussed... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities

Additional Information about Quality Inn & Suites

Address: 3430 W Loop 289, 34th Street & Loop 289 South, Lubbock, TX 79407-3745
Region: United States > Texas > Lubbock
Price Range: ₹ 5,387 - ₹ 9,273 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Quality Inn And Suites
Quality Hotel Lubbock
Quality Inn Lubbock
Lubbock Quality Inn
Hotel Style:
#1 Best Value Hotel in Lubbock
#2 Business Hotel in Lubbock
#3 Romantic Hotel in Lubbock
#3 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
3 questions
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Texas
over a year ago
Godley, Texas
over a year ago

See all questions (3)

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have no comment”
 of 5 bubbles 594rogerh, 23 Nov 2016 | Read review
“quite a bit of traffic noise from the highway.”
 of 5 bubbles inkmom, 1 Nov 2016 | Read review
“King size beds are awesome ”
 of 5 bubbles , 13 Oct 2016 | Read review
“Top floor is always quieter. ”
 of 5 bubbles Golfnut77024, 12 Oct 2016 | Read review
“Great Room the only thing I found bad was one of the pillow cases...it wasn't changed and had makeup on it”
 of 5 bubbles VickieR946, 1 Oct 2016 | Read review
5 of 5
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