We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Baymont Inn & Suites Lubbock West

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Baymont Inn & Suites Lubbock West
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

374 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 374: English reviews
Greeley, Colorado
Reviewed 1 week ago

When I arrived and checked in they charged my card for one night, an hr later they charged my card for I am assuming the rest of my stay but the total was over the amount by about 50 bucks. When I asked about it they said it was in case of incidentals. The charges were corrected at time of...

 Report
Helpful?
Thank 116richn
Littleton, Colorado
Reviewed 2 weeks ago

Check out many of the other reviews that detail problems for the past several months. I had most, if not all, of the same problems, and it's obvious the management cares very little about trying to fix those problems. In fairness, they still have great breakfasts, their beds are comfortable, the rooms are VERY clean, and the housekeeping staff is...

 Report
Helpful?
Thank Burt K
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Burt K, I appreciate the review of our property. While it does concern me that you mentioned what you did, I can assure you that my management staff, and myself truely do care about fixing any and all issues with our hotel. You did mention that our rooms are Very clean, our bed are comfortable, and we have a great...

Ingram
Reviewed 4 weeks ago

 Report
Helpful?
Thank Tony A
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

San Angelo, Texas
Reviewed 4 weeks ago

The hotel was clean, comfortable, and the staff was friendly...but neither of the ice machines were working. My in-room phone had a blinking light that no one could disable, and the furniture in the room looked like it was second hand.

 Report
Helpful?
Thank Elizabeth G
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Elizabeth G, thank you for your review. I apologize about our ice machines being down during your stay. We were able to get the issue resolved. I hope to see you again really soon. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West

Reviewed 31 October 2016 via mobile

The room was decent. It was clean and it was a place to sleep. Better then some hotels I've stayed at, not near as good as most. The bottom fitted sheet had a small tear in it. It also kept coming off the bed, leaving me to sleep on a thin mattress pad and a piece of ripped plastic that...

 Report
Helpful?
Thank Destiny04
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Destiny04, Thank you for your review. I would love to speak to you about it if you could please call me at 806 799-9999 ext 502. I will have a conversation with my entire staff to make sure that this particular situation doesnt happen again. Nick Metcalf General Manager Baymont Innn & Suites Lubbock West

Alabaster, United States
Reviewed 24 October 2016

The Room was small for the king size bed in it. The room felt crowded The wash cloths and towels were extremely worn. You could almost see through them.

 Report
Helpful?
Thank Louis M H
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Louis M H, I am sorry that you had these issues with us during your stay. I will address all of these items personally. I hope that you will give us another chance next time that you are in Lubbock. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West

Amarillo, Texas
Reviewed 24 October 2016

Rooms were clean. Lobby very nice. Breakfast was good! We checked in at after midnight with no problems. Went back to front desk for extra blankets and towels! Great Service! Thank you Trupti for making our stay pleasant. She deserves several gold stars!! We will stay again for sure. Great location for leaving the Tech football game. Only took about...

 Report
Helpful?
Thank rebeccaperry
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

rebeccaperry, I am so happy to hear that Trupti was able to make your stay more pleasant. We hope to see you at the next game! Nick Metcalf General Manager Baymont Inn & Suites Lubbock West

El Paso, Texas
Reviewed 24 October 2016

Quick trip to Lubbock to visit daughter at school. Nick at the front desk helpful and courteous. Room clean and comfortable. Easy access to the highway and resteraunts.

 Report
Helpful?
Thank lawrencea814
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

lawrencea814, Thank you for your kind words. I always love to hear that our guests enjoyed their stay. I hope to see you soon, and hope you had a great round of golf. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West

New York City, New York
Reviewed 23 October 2016

 Report
Helpful?
Thank mjgdixon
LAKEWOOD
Reviewed 21 October 2016

They were waiting for us with keys in hand and made the checkin process quick and easy. Very nice lobby and room as well as comfortable bed. Would stay there again in a heartbeat

 Report
Helpful?
Thank SUE R
Nick M, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

SUE R, We are glad that you were able to check in fast and easy, and am glad to hear that you will stay with us again in a "heartbeat" We hope its soon. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West

34 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (29)
Viewed
Hotel & Grounds (4)
Viewed
Dining (4)
Viewed
Room/Suite (10)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Lubbock hotels
0.9 km away
Quality Inn & Suites
Quality Inn & Suites
#2 of 63 in Lubbock
595 reviews
0.1 km away
Holiday Inn Express Hotel & Suites Lubbock West
4.1 km away
Hawthorn Suites by Wyndham Lubbock
Show Prices
Show Prices
Show Prices
9.1 km away
Country Inn & Suites By Carlson, Lubbock
1.2 km away
Hampton Inn & Suites Lubbock Southwest
9.1 km away
BEST WESTERN PLUS Lubbock Windsor Inn
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the new Baymont Inn & Suites Lubbock West! Everything's bigger in Texas, including the Southern Hospitality that has made our Lubbock hotel a guest favorite. From the South Plains Fair Grounds and Mackenzie Park to the Civic Center and United Spirit Arena, special events are always happening near our Lubbock hotel. Whether you need to quickly get to Texas Tech University, Lubbock Christian University, Covenant Medical Center, or The Heart Institute, our great location makes for a fast and easy commute. When you stay at our Lubbock hotel, you are right next to the Canyon West Shopping Center and just minutes from the South Plains Mall for some great shopping. Close to West Texas's best shopping, dining, and entertainment, our newly renovated hotel offers everything you need for a great vacation or productive business trip. Our friendly staff is happy to give you tips and recommendations on must see attractions, the best boutiques, and fine dining options, or give you easy and quick directions to get you on your way to the next stop. While staying at our modern and highly rated hotel, enjoy our complimentary hot breakfast buffet to get your day started on the right foot and stop off at our beautiful indoor heated pool, hot tub and dry sauna for a relaxing end to your busy day. There's plenty of free parking available for large vehicles and trailers, and we are set just enough off the highway that there's never road noise to interfere with your restful night's sleep. Our spacious rooms and huge suites are great for larger groups, families, and longer stays, and our lightning fast free hi speed internet can accommodate even the most demanding needs for business or play. Whether you are here for a day, a long weekend, or a semester, depend on us at the new Baymont Inn & Suites Lubbock West to provide you with the best service and quality you've come to expect from the Wyndham family of hotels. ... more   less 

Additional Information about Baymont Inn & Suites Lubbock West

Address: 6015 45th St, Off West Loop 289 & Marsha Sharp Freeway, Lubbock, TX 79407-3705 (Formerly The Palms Hotel & Suites)
Region: United States > Texas > Lubbock
Price Range: ₹ 5,023 - ₹ 9,029 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Lubbock West 2.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity and Odigeo so you can book your Baymont Inn & Suites Lubbock West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Palms Hotel And Suites
Best Western Plus Palms Hotel Lubbock
Best Western Palms Hotel
Best Western Lubbock
Lubbock Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Baymont Inn & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiet floors, very warm pool”
 of 5 bubbles denisemW7037PL, 17 Oct 2016 | Read review
“Ask for a room away from the road”
 of 5 bubbles JeMaSan, 30 Aug 2016 | Read review
“The Jacuzzi suite Is The best”
 of 5 bubbles 355nikkid, 20 Aug 2016 | Read review
“all the rooms are excellent, with a lot of options”
 of 5 bubbles 3ds311, 19 Aug 2016 | Read review
“Rooms on the backside of the hotel wil be quieter. i”
 of 5 bubbles ChowHound2015, 23 May 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay