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Extended Stay America - Lubbock - Southwest

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Room & Suite (7)
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Overview
  • Excellent35%
  • Very good6%
  • Average11%
  • Poor18%
  • Terrible30%
29 Jan 2018
“Decent. On a grading scale C+”
15 May 2017
“A place to sleep”
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (43)
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11 - 15 of 43 reviews
Reviewed 2 October 2017

The room smelled horrible. The floors were sticky. The hotel was quiet, which was a good thing. The front staff was very friendly. I think they tried to help with the smell but we ended up going and purchasing our own air freshener and fabric...More

Review collected in partnership with Extended Stay
Thank dianamU23MF
Response from 00esa, Manager at Extended Stay America - Lubbock - SouthwestResponded 7 October 2017

Thank you for your feedback. Although we are happy you liked our friendly associates, we are sorry for the housekeeping issues you had and the inconvenience it caused. We are working with our housekeeping department to make sure all procedures are being followed so this...More

Reviewed 13 September 2017

No water for the first 36 hours, they did provide transport to another motel for folks to get a shower. No room service at all. They claimed they could not hire a housekeeper that would actually do her job.When I tried to extend my stay,...More

Thank Rick A
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 14 September 2017

Rick, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are...More

Reviewed 29 August 2017 via mobile

This is an extended stay only Hotel no cups no ice no coffee in the room. Was not sure what to expect but will definitely do something different for my one-night stays. Room looks clean have not slept in the bed as of yetMore

Thank John W
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 29 August 2017

John, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another...More

Reviewed 19 August 2017

I booked for two nights but cancelled the second night. The first room I was given had grime on the appliances and trash on the floor. I was given another room and woke the next morning to find the room was just as nasty. I'm...More

Thank Maria k
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 20 August 2017

Maria, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and...More

Reviewed 4 August 2017

The room was did not accommodate our family size as we were told. When pointed this out to hotel staff, we were told we could not cancel our reservation without paying for it. We had 2 adults and 4 kids, 16, 12, 7, & 4...More

Review collected in partnership with Extended Stay
Thank 440daryld
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 5 August 2017

Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience it caused. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 59 - US$ 109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 59 - US$ 109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (16)
Room & Suite (7)
Dining (1)
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Room Tips
"Avoid this place !"
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"Check out the cleanliness of the room before you agree to take it."
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"easy access for handicap."
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"Nick will help you with anything you need"
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