We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
No water for the first 36 hours, they did provide transport to another motel for folks to get a shower. No room service at all. They claimed they could not hire a housekeeper that would actually do her job.When I tried to extend my stay,...More
Thank Rick A
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 1 week ago
Rick, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are...More
This was a very clean, and delightful location and building. Staff was very pleasant, excellent and right on top of things. They were wonderful with our service dogs being guest as well.
No pool, but it made up for it with the amenities and location.More
Thank Jodi B
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 11 May 2017
Jodi, thank you for posting your kind review of Extended Stay America - Lubbock – Southwest. We are so happy you were overwhelmed not only by our service but also with our spotless property. We hope to see you, your friends and your pet again...More
This is an extended stay only Hotel no cups no ice no coffee in the room. Was not sure what to expect but will definitely do something different for my one-night stays. Room looks clean have not slept in the bed as of yetMore
Thank John W
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 4 weeks ago
John, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another...More
I booked for two nights but cancelled the second night. The first room I was given had grime on the appliances and trash on the floor. I was given another room and woke the next morning to find the room was just as nasty. I'm...More
Thank Maria k
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 20 August 2017
Maria, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and...More
The room was did not accommodate our family size as we were told. When pointed this out to hotel staff, we were told we could not cancel our reservation without paying for it. We had 2 adults and 4 kids, 16, 12, 7, & 4...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 5 August 2017
Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience it caused. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us...More
US$ 81 - US$ 168 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com, Expedia, Extended Stay, Travelocity, Orbitz, TripOnline SA, Hotwire and Cancelon so you can book your Extended Stay America - Lubbock - Southwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.