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    Extended Stay America - Lubbock - Southwest

    4802 S Loop 289, Lubbock, TX 79414-4798
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    1/10/2017 2/10/2017
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    US$ 91US$ 108
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    Traveller (9)
    Room & Suite (7)
    Dining (1)
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    Overview
    • Excellent40%
    • Very good6%
    • Average12%
    • Poor15%
    • Terrible27%
    15 May 2017
    “A place to sleep”
    13 Dec 2016
    “Get What You Pay For”
    Free Wifi
    Free Parking
    Non-Smoking Hotel
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Lubbock - Southwest
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    Holiday Inn Express Childress
    216 reviews
    #2 of 9 hotels in Childress
     
    Hilton Garden Inn Lubbock
    216 reviews
    #1 of 69 hotels in Lubbock
     
    Hampton Inn & Suites Lubbock Southwest
    858 reviews
    #2 of 69 hotels in Lubbock
     
    My Place Hotel-Amarillo, TX
    165 reviews
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (33)
    Traveller rating
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    1 - 5 of 33 reviews

    Reviewed 6 days ago

    No water for the first 36 hours, they did provide transport to another motel for folks to get a shower. No room service at all. They claimed they could not hire a housekeeper that would actually do her job.When I tried to extend my stay,...More

    Thank Rick A
    Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 5 days ago

    Rick, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are...More

    Hotel's Favourite
    Reviewed 9 May 2017 via mobile

    This was a very clean, and delightful location and building. Staff was very pleasant, excellent and right on top of things. They were wonderful with our service dogs being guest as well. No pool, but it made up for it with the amenities and location.More

    Thank Jodi B
    Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 11 May 2017

    Jodi, thank you for posting your kind review of Extended Stay America - Lubbock – Southwest. We are so happy you were overwhelmed not only by our service but also with our spotless property. We hope to see you, your friends and your pet again...More

    Reviewed 3 weeks ago via mobile

    This is an extended stay only Hotel no cups no ice no coffee in the room. Was not sure what to expect but will definitely do something different for my one-night stays. Room looks clean have not slept in the bed as of yetMore

    Thank John W
    Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 3 weeks ago

    John, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another...More

    Reviewed 4 weeks ago

    I booked for two nights but cancelled the second night. The first room I was given had grime on the appliances and trash on the floor. I was given another room and woke the next morning to find the room was just as nasty. I'm...More

    Thank Maria k
    Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 4 weeks ago

    Maria, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and...More

    Reviewed 4 August 2017

    The room was did not accommodate our family size as we were told. When pointed this out to hotel staff, we were told we could not cancel our reservation without paying for it. We had 2 adults and 4 kids, 16, 12, 7, & 4...More

    Review collected in partnership with Extended Stay
    Thank 440daryld
    Response from 00esa, General Manager at Extended Stay America - Lubbock - SouthwestResponded 5 August 2017

    Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience it caused. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • US$ 82 - US$ 172 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 1
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Hotels.com, Booking.com, Expedia, Priceline, Travelocity, Orbitz, TripOnline SA, Cancelon and Hotwire so you can book your Extended Stay America - Lubbock - Southwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Lubbock
    • Also Known As
    • Extended Stay America Lubbock ,
    • Lubbock Extended Stay ,
    • Extended Stay Lubbock
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    Traveller (9)
    Room & Suite (7)
    Dining (1)
    Hotel & Grounds (10)
    Nearby
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    184.52 km away
     
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    3.65 km away
     
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    184.22 km away
     
    Hampton Inn & Suites Lubbock Southwest
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    2.46 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Lubbock Veterans Memorial
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    Questions & Answers
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    Room Tips
    "Check out the cleanliness of the room before you agree to take it."
    Read review
    "easy access for handicap."
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    "Nick will help you with anything you need"
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    "Use Priceline to get a good price"
    Read review
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