We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Embassy Suites by Hilton Lubbock

PricelineUS$ 142*
View Deal
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$ 147*
US$ 142*
Great Deal
US$ 147*
US$ 147*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Embassy Suites by Hilton Lubbock
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

960 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Embassy Suites by Hilton Lubbock
See the most recent reviews
Showing 957: English reviews
Garland, United States
Reviewed 16 March 2016

Have stayed at this hotel many times. Had to request housekeeping to clean our room. The facilities are good and the staff is excellent, but the hotel is showing age. The carpet looks old and the age of the decorations is showing. The rooms need more plugs for devices. TAKE AN EXTENSION CORD! Will stay there again when I visit...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Pam C
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you again for taking the time to share with us your Nice experience here with us at the Embassy Suites in Lubbock. We take pride in giving Excellent service and appreciate your feedback about our property ( Carpet and Cord ). See you again real soon on your next trip to visit your Granddaughter.

Newport, United States
Reviewed 14 March 2016

I felt valued from the moment I entered. The staff was all courteous , attentive and friendly. The evening reception and breakfast options are not found just anywhere. The rooms were pleasant, clean and spacious. Very satisfied !

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Tonya S
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

WOW! Thank you so much for your AWESOME review! We appreciate that you noticed that the customer service is Fantastic here. We are glad you were able to enjoy breakfast and the spacious suites. We look forward to hosting you every time you are in the Lubbock area!

Brownwood, Texas
Reviewed 2 March 2016

Upon entering the lobby , the first thing we noticed was the beautiful atrium in the center. Further exploration later revealed a koi pond in this area. It was very relaxing and pleasant. Our suite was roomy and clean and stocked well with coffee and bath amenities. The entire staff is amazing and very accommodating as well as cheerful and...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank S M
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much! WOW! We definitely appreciate your kind comments and agree that our center atrium is definitely a sight to see! We look forward to hosting you the next time you are in the Hub City! Thank you again for the wonderful review!

Lubbock, United States
Reviewed 2 March 2016

We have been to this hotel a number of times and have had great experiences. No problems at all. Clean rooms. Good food. Great service. We bring our grandchildren and let them enjoy the pool, hot tub and good breakfasts. I can highly recommend this Embassy Suites Hotel.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Terry D
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for your excellent review of our property! We appreciate your business and love to provide the excellent service you as our guest deserve. We look forward to hosting you the next time you are in Lubbock!

Reviewed 1 March 2016 via mobile

Very friendly staff Nice facility, rooms where very nice and clean. The pool was great and the managers reception was wonderful complimentary beer, wine and mix drinks. I would recommend this place to any one in the Lubbock Area

 Report
Helpful?
Thank Julian F
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! Thank you Mr. Flores for your outstanding review of our property! We definitely appreciate you recognizing us. We are happy you were pleased with the service you received and the friendliness of our staff. We look forward to hosting you the next time you are in Lubbock!

Reviewed 29 February 2016

We stay in a lot of Embassy Suites when we travel and this one was just as great as the others when it comes to the hotel itself. However the staff was not very helpful at all. We were promised an early check in and didn't get it. We were promised a certain room type and it didn't come with...

 Report
Helpful?
Thank Melissa L
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am sorry we were not able to provide you with the excellent service that we strive so hard to achieve. This is definitely not our standard and we would love to get another opportunity to prove this to you! We definitely hope you will give us another chance the next time you are in Lubbock!

Reviewed 29 February 2016 via mobile

A lovely large hotel. Our room was just adequate. The bar area is pretty, but the service in the bar was nonexistent. The person behind the bar totally ignored the customers because he was too busy working on his computer screen. After waiting half an hour to place our food order, we gave up and went elsewhere. The breakfast, which...

 Report
Helpful?
Thank TeeHee53
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Wow! I'm sorry to hear about your food and beverage experience. This is definitely not the standard for the Embassy Suites in Lubbock. We pride ourselves on customer service, and we are so apologetic that we were not able to provide the service you as our guest deserve. We hope you will give us another chance to host you the...

Reviewed 25 February 2016 via mobile

The staff here was very nice even though we checked in late which is a common thing in the type of work I do the rooms were very clean and was able to get a good nights sleep also enjoy the executive hour free nachos are always great!plenty of space in the common areas as well

 Report
Helpful?
Thank Sione F
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your excellent review! We strive to be the best at Embassy Suites and appreciate your recognition! We look forward to having you all again the next time you find yourselves in the Hub City!

Kansas City, Missouri
Reviewed 20 February 2016

I love Embassy Suites. You get two real rooms, which means plenty of room to ramble in. If you know people in the area, you can have company over. This is no exception, so I pretty much loved it. This particular location had the added bonuses of a free happy hour for guests and an extensive, and free, breakfast bar....

 Report
Helpful?
Thank ReadySetGox10
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Since our property was not built as a typical Embassy Suites, we do have a different layout than most of our sister properties! We like to think this gives us a unique touch, and separates us from the rest, but we know it is not everyone's cup of tea! We appreciate your review and hope you continue to stay at...

Irving, United States
Reviewed 20 February 2016

Great hotel with excellent staff. You can stay in Lubbock cheaper but will not have free breakfast and free happy hour. Definitely worth the added room rate. Best hotel staff I have ever experienced; they are very accommodating and so friendly. Overall, another great experience at this hotel!

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Emily W
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

WOW! Thank you! We appreciate our guests and are overjoyed to hear about your great stay! Thank you for choosing the Embassy Suites and we definitely look forward to hosting you during your next stay!

84 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (41)
Viewed
Bathroom (5)
Viewed
Room/Suite (13)
Viewed
View from Room (1)
Viewed
Hotel & Grounds (2)
Viewed
Dining (1)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (43)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (8)
Viewed
Hotel & Grounds (5)
Viewed
Business Centre/Function Rooms (6)
Viewed
Bathroom (2)
Viewed
Dining (2)
Viewed
Other (18)
14/05/2017 15/05/2017
Hotels you might also like...
Travellers also viewed these Lubbock hotels
1.5 km away
Hampton Inn & Suites Lubbock Southwest
8.2 km away
Overton Hotel and Conference Center
2.8 km away
Hilton Garden Inn Lubbock
Show Prices
Show Prices
Show Prices
2.7 km away
Holiday Inn Express Hotel & Suites Lubbock West
3.4 km away
Quality Inn & Suites
Quality Inn & Suites
#2 of 66 in Lubbock
665 reviews
4.6 km away
Hawthorn Suites by Wyndham Lubbock
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: ₹ 8,090 - ₹ 20,162 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Hilton Hotels Direct, Orbitz, Booking.com, Cancelon, Priceline, Travelocity, TripOnline SA, Hotels.com, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
FamilytravelTX, 6 Aug 2016 | Read review
5 of 5
Priceline
US$ 142* /night
View Deal
EmbassySuites.comUS$ 147
Booking.comUS$ 147
TripAdvisorUS$ 147
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates