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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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944 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Lubbock
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Showing 941: English reviews
Albuquerque
Reviewed 4 weeks ago via mobile

We have stayed at this hotel for years and while it is a bit dated, it is clean, well kept and the staff goes out of their way to be friendly. The rooms are large and give you a nice living space. The breakfast is always good. The snacks at the reception are pretty limited.

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Helpful?
Thank SWG_2
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We appreciate your review. We are so glad that you enjoyed the services received from our staff members!

Lubbock, Texas
Reviewed 4 weeks ago

Very nice stay. Everyone was exceptionally friendly especially in the morning. It appeared that managers were stationed in various places just to greet you with a smile. The only person who was negative was the lady working at breakfast. She talked constantly to herself and others about how she didn't have anyone to help her. Other than that everything was...

Review collected in partnership with Embassy Suites Hotels
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Thank U5747OQgarys
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for reviewing our property at the end of your stay. We hope that you will stay with us again the next time that you are in the area!

Odessa, Texas
Reviewed 4 weeks ago

Awesome place..great.price...staff very friendly...very kid friendly we came to stay with our.youth football teams ...pool was great.for the kids ... breakfast was very good and alot of different choices ...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 976cristalw
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am so glad to hear that you enjoyed your stay with us! Hope to see you again in the near future!

Round Rock, Texas
Reviewed 4 weeks ago

This is the type of hotel I am happy to bring my children to. I travel for work and I see a lot of different hotels but this was quite nice. The suites were big, quiet and very child friendly. The breakfast was almost worth the price alone. The koi pond made my kids way too happy!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rachel H
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for revierwing our property at the end of your stay. We are so happy that you enjoyed yourself and hope that we will have the pleasure of hosting you and your family in the future!

Reviewed 20 February 2017

Great place to relax of have a business meeting. Tranquil interior with lovely pond and greenery. Comfy beds. Indoor pool and hot tub. The managers reception in the evenings was a great time to unwind from the day. Clean and good customer service.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank lisasE8571DD
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so glad that you enjoyed your stay here with us! We hope to see you back the next time that you are in the area.

Fort Worth, Texas
Reviewed 19 February 2017

Breakfast was great, room was clean, we just couldn't get the room to get cool enough. That and the parking was lack luster. We didn't feel comfortable parking in the bank parking lot where there were multiple towing warnings so the other option was to park in the back of the building where there is a street right next to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank peterlX3301HO
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so glad that you stayed with us on your last visit to the area! Thank you for your comments about the parking situation, we will be investigating this to see how we can improve.

Lubbock, Texas
Reviewed 17 February 2017

We stayed at this location for our honeymoon 30years ago. We decided this would be an awesome place to celebrate 30years of marriage. The hotel was updated and unfortunately they pulled all the Saltillo tile out of the hotel and replaced with non descript carpet which killed the uniqueness of this hotel. They have an amazing pond and all the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank charlesaW9288RG
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to review our property at the end of your stay with us. We appreciate your comments about the breakfast and managers reception items and will hopfully be expanding!

FT worth
Reviewed 15 February 2017

The hotel was outdated compared to other Embassy suites I've visited. The smoking area for the employees is too close to the entrances and the employees tend to gather there quite often. Made us feel very uncomfortable leaving and coming. The doors were propped which I believe is unsatisfactory.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lorrie7004
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I apologize that you felt uncomfortable coming and going from the property near the break area. We have addressed this issue and hope that the next time you are in the area you will stay with us again and we can ensure a relaxing and enjoyeable stay!

San Antonio, United States
Reviewed 14 February 2017

Great hotel staff, very relaxing and comfortable. Rooms were spacious, in a very convenient location. Lots of choices for complimentary breakfast. Recommend to anyone staying in Lubbock. Made a business week feel like a vacation week!

Review collected in partnership with Embassy Suites Hotels
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Thank taniaf646
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so glad that you were able to make yourself at home and relax during your most recent business trip! We hope to see you again in the near future.

Austin
Reviewed 3 February 2017

Great staff, really enjoyed my stay. Love the patio they have outside. Great place to stay if you're in town for business. I could hear the people above me walking around, but overall I had a great stay.

Review collected in partnership with Embassy Suites Hotels
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Thank 605raquelw
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for taking the time to review our property at the end of your stay! We are so glad to hear that you enjoyed your stay with us and look forward to seeing you the next time that you are in the area!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: ₹ 9,974 - ₹ 23,338 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
 of 5 bubbles dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
5 of 5