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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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874 Reviews from our TripAdvisor Community

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Showing 871: English reviews
Katy
1 review
Reviewed 2 days ago NEW

I had no wi fi and front desk oersonnel was not willing to help to resolve the issue. This is very incovinient when you go on business trip, because this is a service that you count with. No willing to help was the worst part

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jorgesI5779RA
Lubbock, Texas
1 review
Reviewed 6 days ago NEW

Clean, good location, friendly, excellent staff and great food. The restaurant was opened Thanksgiving evening. The young girl that cleaned our room was so friendly and sweet even though she was working on a holiday. Ideal for family gatherings.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank timothya280
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to give us some feedback about your holiday stay! We are very pleased to hear that you had a wonderful stay, we hope to see you again sometime soon! More 

Midland, Texas
2 reviews
Reviewed 1 week ago

We have stayed here for years. It's a great location and the rooms are always clean. I think the same furnishings and carpet have been here since 2000 so much needed updating and polish is rexommended. Quiet, clean rooms and great breakfast keep us coming back!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank katyw552
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are very happy to hear that about your loyalty to us for your Thanksgiving tradition! Some necessary updating and polishing plans are underway ~ stay tuned! We look forward to seeing you in the future! More 

Midland, United States
1 review
Reviewed 2 weeks ago

Stayed here overnight for my wife's birthday just to get out of town for a bit. Had a great stay! The staff was very friendly. The hotel was clean. And they had a good mix of amenities. Just a little difficult to get in and out of, due to location.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank paulmS3376PF
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are very pleased to hear that you had a wonderful stay with us! While our floor plan is a little confusing we hope that our many amenities made you feel right at home. We hope to see you again in the future! More 

Hobbs, New Mexico
1 review
Reviewed 2 weeks ago

When I made reservations, I was assured one price. After receiving bill by email....price was entirely different from reservations. Had just had retinal detachment surgery and was not in a mood to argue.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank josejZ8599TB
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. In the future, we will train our Front Desk staff to appropriately communicate the Rate to our guests, as well as do... More 

Pleasant Hill, United States
1 review
Reviewed 2 weeks ago

Stayed here for 2 weeks for. Usually stay at the Holiday Inn Express on the south loop. This place was head and shoulders better. I stayed over the course of a home Texas Tech football game, so it was actually cheaper to stay here than the Holiday Inn Express. Very clean rooms, friendly staff, great happy hour at the bar,... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank johnrG987GA
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so happy to hear that you enjoyed your stay with us! Our breakfast, and many other amenities are very good reasons to return to us! We hope to see you again in the future, and would like to thank you for your generous feedback! More 

Abilene, Texas
1 review
Reviewed 2 weeks ago

Love this hotel. We had a problem with some noisy guests above us, but they took care of it. I've stayed in Lubbock many times. Overall, this is my favorite Lubbock hotel. I highly recommend it. The breakfast is great!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank M8272MTsuec
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so honored to be your favorite Lubbock hotel! We pride ourselves in our many amenities and great customer service. We hope to see you again very soon! More 

Carlsbad, New Mexico
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I had an elite status match from Hilton that matched my Platinum Marriott to a Diamond Hilton. So my wife, 1 year old son, and myself decided to have a our first Hilton experience at the Embassy Suites in Lubbock while visiting family. Upon arrival we utilized the door unlocked via the app. We got to room, opened the door... More 

Helpful?
Thank bussbran
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to inform us of the quality of your stay. I noticed that your stay was less than perfect and we apologize for that. Here at the Embassy, our staff strives to provide all our guests with gracious and personalized service so they feel at home when away from home. We hope that you will... More 

Farmers Branch, Texas
1 review
Reviewed 2 weeks ago

9 girls staying in 2 Suites for a weekend! FUN! We had 4 adult women and 5 teenagers. Friend and her daughter drove from Alberquerque, we drove from Dallas. It was a nice halfway meeting point. We even made a "Maniquin Challenge " video for fun. The suites were a nice size and we had 2 side-by-side. Can't wait to... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Vickie B
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to give us feedback about your stay with us! We are delighted to hear that we could host such a fun getaway for your girls weekend. We look forward to seeing you again soon! More 

Big Spring, Texas
1 review
Reviewed 2 weeks ago

Love staying at this hotel. Everyone is so nice & friendly. We really enjoy the complimentary breakfast & my grandkids love the pool. We really like the complimentary drinks in the evening!! Great job

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank mezi0124
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so delighted to hear about your stay with us and that you enjoyed the amenities that we have to offer! Thank you so much for taking the time to tell us about your stay and we hope to see you in the future! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: ₹ 8,387 - ₹ 15,342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Priceline, Travelocity, Orbitz, Odigeo and Hotels.com so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
2 questions
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
“WiFi was free with out Honors membership.”
 of 5 bubbles TinaQ_12, 7 Jul 2016 | Read review
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