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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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907 Reviews from our TripAdvisor Community

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Showing 904: English reviews
Amarillo, United States
Reviewed yesterday NEW

poor connection - room very good, pillows were great - breakfast excellent and staff extremely friendly - hard to have internet connection - log in page was the problem - once you past that - was kind og average, easy to loose signal - beds were firm for a good rest, plus pillows were great - usually a problem in...

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Louisiana
HOTEL’S FAVOURITE REVIEW
Reviewed 8 October 2016

Customer service is none like I've ever experienced. They greet you when you come in and out. They remembered my name as well. The free breakfast and cook-to-order omelets are delicious. The indoor pool is very nice. I like the "nature" feel of the hotel with all the greenery. The rooms are very comfortable. If you need anything, don't hesitate...

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About Hotel's Favourite Review
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I would like to first thank you for taking the time to fill out a brief survey at the end of your stay and review our property. I am so glad that you enjoyed your time with us and were able to experience our incredible customer service! Each staff member makes it their mission to make all of our valued...

Reviewed 4 days ago NEW

Rarely do I find the sincerity of an entire staff to be on point at every moment of my stay. From the cleaning staff to the sales manager and all of the folks in between, the attitude was transmitted that people working and the Embassy Suites Lubbock appreciated that I was there. While excellent service is expected, warm hearts are...

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Reviewed 4 days ago NEW

Although the hotel could use some updating, the process of check-in, the cleanliness of the room and the service provided was excellent. The breakfast did not provide as many food choices as I have had at other Embassy Suites.

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Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to review our property at the end of your stay. We are very glad to hear that you enjoyed your stay and appreciate your comments about our breakfast item selection. We will take this under serious consideration as we are constasntly working to imporive our guest experience.

Reviewed 5 days ago NEWvia mobile

Loved the ambience. Room was large and accommodated our family of 5 well. Breakfast was outstanding!! Very well kept hotel with friendly staff. Our only complaint was that though it was January and 50 degrees outside, we were on the second floor. It was quite warm. We like to sleep in a cooler environment. We tried turning on the AC...

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Helpful?
Thank Kshultz80
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so glad to hear that you and your family enjoyed yourselves with us! I apologize that your room was not as comfortable as you deserve, in future stays we will make sure that we either have this looked at for you or move you to a more comfortable room.

chino hills, United States
Reviewed 1 week ago NEW

Great place to stay! Friendly helpful staff that delivered a great hotel experiance! Highly recomend staying here if you find yourself in Lubbock. The beds were comfortable, the rooms were clean and the food was outstanding.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lee M
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We appreciate your comments about our property and the sercive that you receive while staying with us! We hope to see you again the next time that you are passing through wither for business or on vacation!

Bryan, United States
Reviewed 1 week ago NEW

I always enjoy staying at Embassy Suites Hotels. They are nice big rooms, nice restaurant, nice breakfast offering, and strive to offer excellent customer service. They also offer a nice pool and hot tub which I take advantage of when I have time.

Review collected in partnership with Embassy Suites Hotels
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Thank Lisa Ann K
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to review our property at the end of your stay. So happy to hear that you enjoyed your stay with us and were able to participate in our evening reception, complimentary breakfast and leisure pool! Cant wait to see you again in the near future.

Diamond Bar, California
Reviewed 1 week ago NEW

We came to town to tour Texas Tech. Location was perfect! Great restaurants around the corner. Staff was extremely friendly and informative. Rooms were clean, food and drinks were great. We will definitely be back.

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Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

So glad to hear that you enjoyed your stay with us! We cant wait to see you again the next time that you are in the area!

Lubbock, Texas
Reviewed 1 week ago

Clean, quiet & spacious rooms, service & complimentary breakfast is phenomenal! Safe parking. Evening reception relaxing. My employees complimented the breakfast, coffee, service & attitude of chef & waiters made their morning!

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Helpful?
Thank Paula M
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

I am so happy to hear that you enjoyed your most recent stay with us! We are glad that you were able to participate in the evening reception and complimentary breakfast! We hope to see you again the next time that you are in the area.

Prescott, Arizona
Reviewed 2 weeks ago via mobile

If you expect the soaring atrium facility typical of the embassy suites you will drive right by This is a short and not impressive facility Rooms are average at best and parking is abysmal The good point is the staff. Without exception they were wonderful

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Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Firstly, we wanted to start by thanking you for taking the time to give us this very important feedback! Our goal here at the Embassy Suites by Hilton in Lubbock is to make every guests' experience with us is a perfect 10!! Unfortunately it seems your opinion of your stay, specifically of our physical décor of our rooms and atrium...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: ₹ 9,141 - ₹ 15,622 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Priceline, Travelocity and Expedia so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
 of 5 bubbles dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
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