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All reviewsfront deskhi expressgreat staystaff was friendlyroom was cleannewer hotelthe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againi highly recommend this hotellate checkcontinental breakfastbreakfast areahome away from homegreat customer service
The hotel we origionally booked at lost our reservation. We had delays from the airport and by the time we arrived at the Holiday Inn Express we were beyond tired. It was such a releif to find the lady at the desk to be friendly...More
Our air conditioning broke at our house so we had no choice but to stay at a hotel. I didnt want to spend money on a hotel room because it was only for two nights but the rooms and quality of the hotel blew me...More
I stayed at here because I had a return flight home from Lubbock in the early AM. Most HIE that I've stayed at have been great... NOT THIS ONE.
For starters, the Manager on duty was a complete jerk. I don't whine and complain about...More
5 Thank jblano
Response from Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 23 December 2011
I agree completely with your review, that is Nasty & Disgusting. I can assure you the hotel is no longer giving such a great brand a bad name. I am the new General Manager, Amanda Fielding. We have done many changes and coachings to ensure...More
My wife and I experienced the "Express" part of the title, in a good way. Reservations, check-in, and check-out were all very efficient. The room was super clean and perfect for getting carry-out + ice cream and eating in our room. Continental breakfast was good...More