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Holiday Inn Express Hotel & Suites Lubbock West

557 reviews
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Traveller (13)
Room & Suite (14)
Dining (2)
Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(10 reviews)
“great stay”(31 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites Lubbock West
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (557)Write a Review
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Show reviews that mention
All reviewsfront deskhi expressgreat staystaff was friendlyroom was cleannewer hotelthe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againi highly recommend this hotellate checkcontinental breakfastbreakfast areahome away from homegreat customer service
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541 - 545 of 557 reviews
Reviewed 15 June 2011

The hotel we origionally booked at lost our reservation. We had delays from the airport and by the time we arrived at the Holiday Inn Express we were beyond tired. It was such a releif to find the lady at the desk to be friendly...More

Thank phebes86
Reviewed 4 June 2011

Our air conditioning broke at our house so we had no choice but to stay at a hotel. I didnt want to spend money on a hotel room because it was only for two nights but the rooms and quality of the hotel blew me...More

1  Thank jkeller1st
Reviewed 3 May 2011

I stayed at here because I had a return flight home from Lubbock in the early AM. Most HIE that I've stayed at have been great... NOT THIS ONE. For starters, the Manager on duty was a complete jerk. I don't whine and complain about...More

5  Thank jblano
Response from Amanda F, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 23 December 2011

I agree completely with your review, that is Nasty & Disgusting. I can assure you the hotel is no longer giving such a great brand a bad name. I am the new General Manager, Amanda Fielding. We have done many changes and coachings to ensure...More

Reviewed 23 April 2011

Just had a quick nights stay. Room was clean and comfortable. Didn't use it, but pool area was unkept. Hotel staff was friendly and helpful. Let me know if you find a phone charger in Rm 224, LOL!

Thank Havana67
Reviewed 26 March 2011

My wife and I experienced the "Express" part of the title, in a good way. Reservations, check-in, and check-out were all very efficient. The room was super clean and perfect for getting carry-out + ice cream and eating in our room. Continental breakfast was good...More

Thank lovethetrip
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 80 - US$ 188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 80 - US$ 188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
24 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
6 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
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123
Room Tips
"Nick will get you what you need!!!!"
Read review
"Easy access to the 289 loop, close to places to eat, shopping and Water Rampage"
Read review
"Stay somewhere else."
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"I have stayed at high end hotels. I received a ground floor room and was close to the Pool."
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