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All reviewsfront deskhi expressroom was cleanstaff was friendlythe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againa great staylate checkcontinental breakfasti highly recommend this hotelbreakfast areabusiness tripgreat customer servicehot tub
On the evening of May 19, 2018, during a severe thunderstorm, my family had to leave the hotel soaked because three cars were parked, blocking the entrance of the hotel, with no drivers at the seat. When we came back over an hour later, the...More
This property was in top notch condition and provided an edible breakfast. I was here for 2 nights part business and part pleasure so I had 3 rooms for my guest. Hotel was clean and staff very friendly. Amber was a special delight helping in...More
Thank Ken M
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 18 January 2018
Thank you so much for your recent stay with us. I am happy to hear that you had a good visit with us. We hope to see you back soon.
Holiday Inn Express Lubbock West
Stayed at the hotel over Easter Weekend and had a few issues that was addressed to the manager. The room wasn't cleaned when we left by 930am. Told the desk clerk and he questioned us like we did something wrong. The pool was a cloudy...More
Thank Jesse T
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 4 days ago
Hi Jesse T,
Thank you for your stay and for sharing your recent experience. I am sorry to read that you found your stay to be disappointing. I am sorry for not meeting your expectations when it comes to customer service delivered. Also, the cleanliness...More
I was here for 9 days and the staff was beyond great! They took the time to visit with me and to get to know me, they made me feel at home. Kendyl in particular went out of her way to make my stay great!...More
I got there late at night and the staff was very welcoming and accommodating. Hot tub was very nice and relaxing, I enjoyed the Texas shaped waffle maker, rooms were clean and cozy. Overall very satisfied, would definitely recommend.