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Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
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512 Reviews from our TripAdvisor Community

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Showing 512: English reviews
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Tampa, Florida
Reviewed 5 days ago NEW

I am a GOLD member and see more than my share of Holiday Inn Expresses. This Lubbock HIE was just what we wanted after a long flight. They provided my family with a clean room, hot shower, extra blankets and pillows, and a well stocked breakfast bar until 9:30. The staff was courteous and competent . . . just what...

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Helpful?
Thank 85ronda
Roshan B, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Hey, Im so glad you enjoyed your stay and are excited to see you again very soon. Did you know we have extended breakfast hours past 9:30?? You work just as hard as we do and we think you should sleep in just a little bit and have us greet you with warm smiles and hot cinnamon rolls. Were so...

Austin, Texas
Reviewed 6 days ago NEW

I spent a week here for business and was truly impressed by the hotel and staff. Rooms were clean and breakfast was great! I would stay there again next time I am in town. It is also a great location for food and shopping!

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Helpful?
Thank adfabus2017
Roshan B, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We are so glad you enjoyed your stay and we aren't surprised about our staffs ability to make you happy. We do it all the time and enjoy doing it. Hope to see you again soon :)

Reviewed 1 week ago via mobile

Me and my family stayed here and let me tell you my kids loved it the pool was definitely their favorite spot while i though that the front desk was amazing and friendly the beds although were a little rough it was still a great stay.

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Helpful?
Thank LindaGibbons
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

We just love our pool as well; great way to relax especially something for the kids to do. Thank you so much for choosing to stay with us. We hope to be your place to stay in Lubbock. Amanda Melkis Management Team

Boise, Idaho
Reviewed 1 week ago via mobile

The good at this hotel - the staff was great. Checking in was quick even after midnight. The room was clean, but does show a bit of wear. They would have received a good rating by me if not for the bed. You go to a hotel primarily to use the bed so why would you put a horrible one...

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Helpful?
Thank amytxus
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you very much for sharing your experience with us. Hearing what our guests think is our strongest tool in becoming one of the best. We would like to make it right and any further feedback is very much welcome. I am so sorry you were not able to rest while staying with us. Please let me know if there...

El Paso, Texas
Reviewed 2 weeks ago

We were in Lubbock Tx. for a swimming competition and booked to stay at the Holiday Inn Express West. With over 30 rooms and 100 kids we were expecting a fiasco at check in. Wow were we wrong. What a user friendly experience with Becky running the show. The process allowed our swimmers to get to their rooms quickly and...

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Helpful?
Thank coachfarley
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us for your competition. We are happy to hear it was a smooth experience especially with check in; we know it can be hectic. Becky is certainly one of the best at anticipating the needs of our guests. Hope to see you next time, Amanda Melkis Management Team

Lancaster, United States
Reviewed 2 weeks ago

Here again at our home away from home in Lubbock Texas. We can count on the room being warm and comfortable on these cold days. Being here for an extended stay, we greatly appreciate the housekeepers here - Cindy is friendly and thorough. Erica is doing a great job with the complimentary breakfast - with some healthy choices that are...

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Helpful?
Thank Patrick S
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It is always wonderful to see both of you. Thank you for always coming back to stay with us while away from home. And luckily this time there is no snow. Talk with you soon, Amanda Melkis Management Team

San Marcos
Reviewed 3 weeks ago

One of the best Holiday Inn properties I've stayed. The front desk staff was very accommodating with an early check in. The room was well equipped and included all the small extras that are normally forgotten.

Review collected in partnership with this hotel
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Helpful?
Thank br126544
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

It is wonderful to hear you enjoyed our hospitality. Thank you so much for choosing to stay with us we appreciate your business. We hope to see you again soon, Amanda Melkis Management Team

Dallas, Texas
Reviewed 3 weeks ago

Whenever I am in Lubbock for work, I always stay at the HIE on 45th Street because I can rely upon the great service and clean rooms to make my trip enjoyable and comfortable. This time in Lubbock, I had the great fortune of checking in with Amanda, who was so kind during my entire stay. When the heat in...

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Helpful?
Thank DSeth
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us. I appreciate all of your kind words; it is nice to hear that I can make a difference. It was a delight to have met you and I look forward to seeing you again soon. Amanda Melkis Management Team

Brownsville, Texas
Reviewed 14 January 2017

The Holiday Inn Express Hotel & Suites has outstanding staff members that care for all that come into the hotel. It all starts with a great that greets you coming into the door way. I have to highly command on Becky and Crystal, they are always happy, friendly, polite, attentive, and more. A great place to have breakfast is great,...

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Helpful?
Thank Gonzalo D
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much Gonzalo D for choosing our hotel. Everyone is dedicated to ensuring all of our guests have a wonderful experience as you did. Beck and Crystal thank you for you praise. We hope to see you again in the near future. Happy New Year, Amanda Melkis Management Team

california
Reviewed 10 January 2017

The hotel was very nicely appointed. Crystal at the front desk was extremely helpful in changing our room from one type to another. She was also cheerful and easy to work with when we had several questions. Nice stay with comfortable room, clean and easy to use guest laundry, welcoming breakfast room and service.

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Helpful?
Thank mbtrip
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for letting us know you enjoyed your stay with us. Crystal is such a sweet lady and is always happy to help. We appreciate your business and hope we can see you again soon. Amanda Melkis Management Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Region: United States > Texas > Lubbock
Price Range: ₹ 6,842 - ₹ 10,934 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia and Travelocity so you can book your Holiday Inn Express Hotel & Suites Lubbock West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
#6 Best Value Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Lubbock West staff and other travellers.
6 questions
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Pflugerville, Texas
11 months ago
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Dallas, Texas
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The king suites are awesome. Love the top floor.”
 of 5 bubbles coachfarley, 9 Feb 2017 | Read review
“because elevator makes a loud-ish noise, recommend a room away from the elevators”
 of 5 bubbles DSeth, 31 Jan 2017 | Read review
“I have stayed on all levels and different - I have never experienced a problem.”
 of 5 bubbles 533gonzalod, 14 Jan 2017 | Read review
“Always have a Wonderful time when we stay! How can you go wrong with Carlos at the front desk and the friendly staff all around the motel! The room is always perfect, clean and ready for us! Love the Holiday Inn Suites Lubbock West! ”
 of 5 bubbles elainehill49, 28 Dec 2016 | Read review
“Rooms were clean and spacious.”
 of 5 bubbles a_griffus, 28 Oct 2016 | Read review
5 of 5