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Holiday Inn Express Hotel & Suites Lubbock West

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Traveller (13)
Room & Suite (14)
Dining (2)
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Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(11 reviews)
“room was clean”(27 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites Lubbock West
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Offers from Holiday Inn Express Hotel & Suites Lubbock West
Special Offer: Book Direct and Save
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (565)
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565 results
Traveller rating
390
119
27
9
20
Traveller type
Time of year
LanguageEnglish
390
119
27
9
20
Show reviews that mention
All reviewsfront deskhi expressroom was cleanstaff was friendlythe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againa great staylate checkcontinental breakfasti highly recommend this hotelbreakfast areabusiness tripgreat customer servicehot tub
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1 - 5 of 565 reviews
Reviewed 3 days ago

On the evening of May 19, 2018, during a severe thunderstorm, my family had to leave the hotel soaked because three cars were parked, blocking the entrance of the hotel, with no drivers at the seat. When we came back over an hour later, the...More

Thank A L
Hotel's Favourite
Reviewed 15 January 2018

This property was in top notch condition and provided an edible breakfast. I was here for 2 nights part business and part pleasure so I had 3 rooms for my guest. Hotel was clean and staff very friendly. Amber was a special delight helping in...More

Thank Ken M
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 18 January 2018

Ken M Thank you so much for your recent stay with us. I am happy to hear that you had a good visit with us. We hope to see you back soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 2 weeks ago

Stayed at the hotel over Easter Weekend and had a few issues that was addressed to the manager. The room wasn't cleaned when we left by 930am. Told the desk clerk and he questioned us like we did something wrong. The pool was a cloudy...More

Thank Jesse T
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 4 days ago

Hi Jesse T, Thank you for your stay and for sharing your recent experience. I am sorry to read that you found your stay to be disappointing. I am sorry for not meeting your expectations when it comes to customer service delivered. Also, the cleanliness...More

Reviewed 18 April 2018 via mobile

I was here for 9 days and the staff was beyond great! They took the time to visit with me and to get to know me, they made me feel at home. Kendyl in particular went out of her way to make my stay great!...More

Thank Justin R
Reviewed 11 April 2018 via mobile

I got there late at night and the staff was very welcoming and accommodating. Hot tub was very nice and relaxing, I enjoyed the Texas shaped waffle maker, rooms were clean and cozy. Overall very satisfied, would definitely recommend.

Thank Dawn_Monlar
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 89 - US$ 229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 89 - US$ 229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
24 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
6 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
Room Tips
"Run away..."
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"Rooms at one of the other Holiday Inn locations in Lubbock "NOT THIS ONE""
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"Nick will get you what you need!!!!"
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"Easy access to the 289 loop, close to places to eat, shopping and Water Rampage"
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