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Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
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522 Reviews from our TripAdvisor Community

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Showing 522: English reviews
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Raton, New Mexico
Reviewed yesterday NEWvia mobile

Me and my husband were in Lubbock for a few days for medical reasons. We have been under a lot of stress but as soon as we walked in the hotel a weight was lifted off our shoulders. Nick went above and beyond to make sure our stay went well. I cannot be more grateful for our wonderful stay! We...

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Helpful?
Thank lowry_has
Reviewed 4 days ago NEW

We really enjoyed our stay. The front desk manager was awesome and very helpful. What made our stay the very best was ERICA! She was in charge of breakfast every morning. She made sure we had everything we needed. She was very nice, especially to our granddaughter. Erica gave her a bag of snacks and activities for our road trip...

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Helpful?
Thank Lael P
Christine R, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Lael P, Thank you so much for your recent visit to our property. I am so glad that Erica was able to take such great care of you during your stay. She is a valuable member of our team. We all look forward to seeing you the next time that you are in Lubbock. Nick Metcalf General Manager Holiday Inn...

Eloy, Arizona
Reviewed 6 days ago NEWvia mobile

We have stayed here before and use our rewards benefits for our stays when we can. This is one of the quietest hotels we have stayed in. We couldn't here the people upstairs or noise in the hallway. It was wonderful. Everything was very clean. The staff was friendly and helpful. The breakfast and coffee was very good. We will...

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Helpful?
Thank tdkpadron
Christine R, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

tdkpadron Thank you for your amazing review about your visit with us at our property. I am so glad that our staff was so friendly and helpful to you. I look forward to seeing you again next time that you are in Lubbock. Nick Metcalf General Manager Holiday Inn Express West

Reviewed 1 week ago via mobile

We are traveling all across the country and this hotel has been the nicest so far. Everyone was friendly and Nick, Becky, and Erica made us feel right at home. If we are ever in Lubbock again we are definitely staying there again

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Helpful?
Thank jspice09
Christine R, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

jspice09, Thank you so much for your recent review of our property. I am so glad that you enjoyed your visit with us. It was really nice getting to know you and your team, and we wish you the best on the rest of the trip. Nick Metcalf General Manager Holiday Inn Express West

Reviewed 1 week ago via mobile

My family had to come into town due to a tragedy in the family. Nick made us feel welcome like a part of the family. Rooms where very clean. Nick gave us directions to where we needed to go and was in general a great help. Will definitely come back.

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Helpful?
Thank 123456matthew
Christine R, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

123456matthew Thank you so much for your recent review about our Holiday Inn Express Lubbock West. I am so glad that I was able to assist you during your visit. I hope to see you and your family the next time that you are in Lubbock. Nick Metcalf General Manager Holiday Inn Express Lubbock West

South Bend, Indiana
Reviewed 3 weeks ago

I traveled to Lubbock, TX recently and booked my stay at this hotel while in town for business. I found the check in process to be very friendly and Becky even offered up a handful of local restaurants to try while in town. The room was clean, roomy, and had all the amenities I would need during my trip. WIFI...

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Helpful?
Thank darrenln2017
Midland, Texas
Reviewed 4 weeks ago via mobile

My family and I stayed at this hotel recently while attending a volleyball tournaments. Check in was efficient. The young man who was checking people in was not friendly in any way. He did have his script memorized but was not open to conversation or even listening to the concerns or questions of the customer. I had to sign a...

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Thank Gary B
Reviewed 4 weeks ago via mobile

All hotel staff was more than friendly and professional. Rosie of the House Keeping staff and Allison of the down stairs/ breakfast area. They where GREAT. Being there for business, I had to work nights, I just let the staff know and it was like it was my hotel. They didn't bother me or knock on the door, they just...

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Helpful?
Thank Clint H
Roshan B, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Clint, we are glad you enjoyed your stay and yes Rosie is one of a kind, shes one of our sweet hearts that always has a friendly smile. Let us know when your in town again so we can replenish your room around your busy work schedule. See you next time. :)

Clovis, New Mexico
Reviewed 18 March 2017

We earned a free night with holiday inn rewards , which by the way is great , if you haven't joined you should , anyway the hotel was a free night and we arrived and they required a credit card for incidentals? what incidentals I asked , I didn't want any charges on my card for a free night but...

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Helpful?
Thank Jeff C
Roshan B, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Jeff, I'm so embarrassed you didn't enjoy your stay. Our hotel will be going through a remodel soon. I know this doesn't help your situation much as you have already stayed with us. I want to make it up to you by offering you a discount of partial points back and having you stay with us again to make it...

Reviewed 16 March 2017 via mobile

Have stayed at several Holiday inns across the nation. This location is one of the best we have stayed at. The staff is extremely friendly and helpful. They helped us with additional beds when we had two more children than we booked for. Allison who maintains the breakfast bar is outstanding in help all families and business people coming in...

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Helpful?
Thank Kenneth H
Roshan B, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Kenneth, thanks for your kind words and we are glad you enjoyed your stay with us. See you next time. :)

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Region: United States > Texas > Lubbock
Price Range: ₹ 6,737 - ₹ 12,955 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Lubbock West staff and other travellers.
6 questions
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Pflugerville, Texas
over a year ago
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Dallas, Texas
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at the airport ;location or ask to see the rooms prior to checking in”
G186FTjeffc, 17 Mar 2017 | Read review
“The king suites are awesome. Love the top floor.”
coachfarley, 9 Feb 2017 | Read review
“because elevator makes a loud-ish noise, recommend a room away from the elevators”
DSeth, 31 Jan 2017 | Read review
“I have stayed on all levels and different - I have never experienced a problem.”
533gonzalod, 14 Jan 2017 | Read review
“Always have a Wonderful time when we stay! How can you go wrong with Carlos at the front desk and the friendly staff all around the motel! The room is always perfect, clean and ready for us! Love the Holiday Inn Suites Lubbock West! ”
elainehill49, 28 Dec 2016 | Read review
5 of 5