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Front desk staff were friendly. I could not connect to the internet in the bedroom at all. I called the front desk the first and third day. No follow up on either occasions, until I asked. I was told the first time the GM was...More
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We stayed here for one night while on a road trip. We arrived rather late (around 11pm) and their computer system was down. There was a family who was unable to get into their room because they couldn't give them a room key. Luckily, I...More
I have stayed here multiple times over the years. The staff is friendly and the rooms are great. The rooms are suite style so you have a living room area, kitchenette, bathroom and bedroom. Much more pleasant than a standard hotel room at a similar...More
Thank Mark J
Response from Michael E, Front Desk at Homewood Suites by Hilton LongviewResponded 1 week ago
We're glad you enjoy your stays with us! It is nice having space to move around in during your trips away from home. Those walls can move in quick! We look forward to seeing you again, soon! Take care!
We were very satisfied with our stay. The front desk staff was very welcoming and very accommodating. The breakfast was very delicious as well as the offerings for the M-T cocktail hour was great. The WIFI was the worst part. We could not get WIFI...More
Front desk staff were great... The rooms weren't. Not my first stay here, last time biggest problem was elevator was broken for most of the week. This time: dead bugs, no cookware, cobwebs in drawers, dirt and dust buildup on walls, poor maintenance, broken doors,...More
Response from Michael E, Front Desk at Homewood Suites by Hilton LongviewResponded 2 weeks ago
Thanks for the valuable feedback! I hate to hear that you had such an unpleasant experience...twice, now. We will be sure to work diligently with the housekeeping and maintenance staff to ensure all of these issues are resolved, asap. Do you perchance recall which room...More
Response from Christine R | Property representative |
If you are using a debit\credit from your bank or checking account, a hold will be placed on the account for the full anticipated dollar amount to be owed to the hotel, including estimated incidentals, through your date of... More
If you are using a debit\credit from your bank or checking account, a hold will be placed on the account for the full anticipated dollar amount to be owed to the hotel, including estimated incidentals, through your date of check-out ands such funds will not be released for 72 hours from the date of check-out or longer at the discretion of your financial institution.
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"get a room on the opposite side of hotel from the highway"