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Embassy Suites by Hilton Laredo

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#3 of 38 Hotels in Laredo
Certificate of Excellence
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437 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Laredo
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Showing 306: English reviews
San Antonio, United States
Reviewed 15 August 2016

All the staff are kind and courteous. Helpful too. This hotel is located across the street from a shopping mall. The complimentary breakfast buffet includes a cook to order omelette, pastries, pancakes and an attentive wait staff.

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Helpful?
Thank Norma H
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Norma H, Thank you for your kind words about our staff. We love to Make a Difference every time we can. Our promise is to Make it Right just let us know and we will take action. Breakfast is a great event at our hotel busy and full of options. Thank you for choosing our hotel please come back and...

Dallas, Texas
Reviewed 7 August 2016

Best place to stay in Larado, Texas. You can walk to the local shopping mall which contains a Cinemark movie theather and also within walking distance from several restaurants or you can have the hotel shuffle service take you to any place in laredo. Great place to stay and I cannot think of anything bad to say about this hotel.

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Helpful?
Thank denise m
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Denise m, Thank you, somehow your statement tells a story. It is great to hear that you feel we are the best hotel in town is a great honor. Please come back to visit us again. We will continue to look for opportunities to enhance our services in order to be the best hotel in town for you. Thank you...

Harlingen, Texas
Reviewed 6 August 2016 via mobile

Beautiful hotel! Great friendly staff and yummy breakfast and great happy hour! I'll be back! Definitely try The Ambassador Steak House. Food and atmosphere are wonderful! Great pool and workout facilities. Good for business travelers and families.

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Helpful?
Thank dfbredvick51
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Dear DFBREDVICK51, Wow, thank you for the raving review. I see you had a chance to enjoy our Outstanding Ambassador Steak House, great food and fantastic service. As you know we offered three choices for dinner our Ambassador Steak House specializing in hand cut meats and selected sea food, our Atrium and Lounge menu with sandwiches and burgers and our...

Washington DC, District of Columbia
Reviewed 28 July 2016

We've stayed at several Embassy Suites at different locations around the U.S. The entrance to the hotel and the interior atrium looked nice. There is a water fountain on the lobby level in the open air dining area between the buffet tables and the bar. The hotel was clean and well kept, the rooms were nice as expected. So why...

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Helpful?
2Thank 623lee
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Thank you for taking the time to review our hotel. I apologize for your negative experience at our hotel. Normally our staff receives high marks for hospitality, during your stay we were extremely busy due to the vacation season from Mexico. Most of our employees are bilingual or at a minimum they are able to communicate in both English and...

Pharr, Texas
Reviewed 25 July 2016

This is one of the best hotels I been in. Employees are professional and attentive. Rooms are clean well distributed. It would of made it better if the double beds would of been queen like other embassy hotels. Just the front desk are in their own little world which they barely acknowledge their guests.

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Helpful?
Thank cirov25
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Thank you for your review. Our employees commitment to service our guest is the highest priority in our hotel. I am glad you enjoyed the level of hospitality provided. We are in the planing stages to re fresh our beds and your suggestion will be consider when we do that. My apologies for our front desk distractions we ask so...

San Antonio, United States
Reviewed 20 July 2016

Our stay was very comfortable and the staff was very courteous. The Breakfast bar had a variety of food and we loved happy hour too. We always stay at Hilton hotels and we've also utilized the meeting rooms in the past. The children also love the rooms because they are very spacious. we will definitely continue staying at the Hilton...

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Helpful?
Thank Veronica C
Reviewed 20 July 2016

Starting with the staff, management and the GREAT meals (Breakfast and Happy Hour) this is the best hotel in the Laredo area!!!! You can tell that management and staff take pride in their work. Would not stay anywhere else!

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Helpful?
Thank patriciamX9211GV
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Thank you for your kind words. You are right, we do take pride in providing outstanding hospitality no doubt about it. It takes more than a nice building to provide the type of service our guest come to expect, our staff is all in. Thank you for taking the time to recommend our hotel we hope to see you back...

San Antonio, United States
Reviewed 20 July 2016

Good location, clean room, friendly staff, well-informed about Laredo and locations, pleasant Happy Hour with light snacks, good breakfast with large number of choices and cooked to order hot breakfast.

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Helpful?
Thank Sharon W
Spring, United States
Reviewed 18 July 2016

After checking in I realized there was no wifi signal in my room. Contacted the front desk clerk who offered to move me. I then moved to another room where the air conditioner didn't work. By this time the first room was occupied. It took them over 5 hours to fix the AC. They said I'd be getting an additional...

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Helpful?
Thank Jonathan B
amenendez39, General Manager at Embassy Suites by Hilton Laredo, responded to this review

Dear Jonathan B, I had a pleasure to speak to you over the phone early last week. I hope you are fully satisfied with the arrangements we made to Make it Right for you. At check out our team took measures to acknowledge the challenges you encounter during your stay. Later I made arrangements directly with you to ensure your...

Reviewed 10 July 2016 via mobile

We opted to stay at the Embassy Suites after reading reviews. The staff was very nice and helpful. The hotel and room were very clean. Breakfast was always good in the morning, and we enjoy the "cook to order" availability to enjoy a nice, hot breakfast. We would've preferred the a/c to really cool down the temp in the room,...

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Helpful?
Thank Maria d

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Centrally located adjacent to Mall del Norte only 3 miles from Laredo International Airport, the Embassy Suites Laredo hotel is a short drive from historic downtown Laredo and the Mexican border. Enjoy the comforts of home and excellent Embassy Suites service at our hotel in Laredo, TX. Get some work done in your suite with WiFi access and appreciate plenty of room for business or to spend time with the family. Our two-room suites are designed with a private bedroom and a separate seating area with a sofa bed. Use the wet bar kitchen with a microwave and refrigerator to make a favorite snack while watching a movie on one of two flat-screen TVs. ... more   less 

Additional Information about Embassy Suites by Hilton Laredo

Address: 110 Calle Del Norte, Laredo, TX 78041-9142
Region: United States > Texas > Laredo
Price Range: ₹ 7,901 - ₹ 13,077 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Laredo 3.5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Embassy Suites Laredo Hotel Laredo
Laredo Embassy Suites
Hotel Style:
#4 Family Hotel in Laredo
#5 Romantic Hotel in Laredo
#7 Business Hotel in Laredo
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Laredo staff and other travellers.
2 questions
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San Angelo, Texas
1 month ago

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Questions? Get answers from Embassy Suites by Hilton Laredo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Until they clean up their act (Literally, in terms of cleaning), don't stay here. The best room in the house (216) is still not clean.”
 of 5 bubbles amaretto01, 3 Dec 2016 | Read review
“love the 6th floor”
 of 5 bubbles lorrainecruz, 20 Sep 2016 | Read review
“If the elevator bell bothers you, chose a room away from the 2 bank of elevators.”
 of 5 bubbles 623lee, 27 Jul 2016 | Read review
“For me all rooms are very nice.”
 of 5 bubbles aurelioaleman, 18 Apr 2016 | Read review
“Rooms face all four directions. Might want to avoid south or west in summer.”
  • fifth floor, looking west (I think)
 of 5 bubbles lesuerg, 14 Mar 2016 | Read review
5 of 5
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