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Holiday Inn Express Lakeway

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Holiday Inn Express Lakeway
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178 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Lakeway
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Showing 177: English reviews
Reviewed 20 December 2016 via mobile

Customer service with a smile... thanks Bonney!! Stayed here for a long weekend. Clean and friendly. We used our Holiday Inn reward points. Enjoyed the breakfast everyday. Also used the business center to print our boarding passes.

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Helpful?
1Thank Kim C
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Bonney greeted you with a smile. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C General Manager

Ruston, Louisiana
Reviewed 2 December 2016

We booked a block of rooms for family and friends in town for my son's wedding. It was the perfect place for us! Some of us needed suites, some preferred king beds, some needed two queens--everybody ended up with the room they wanted. The breakfast was awesome and the lobby/dining area was a great place for us to meet up,...

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Helpful?
2Thank vanben4
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us ans that Bonney was so helpful to you. It's something our staff takes great pride in and love to do, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C General Manager

Portland, Oregon
Reviewed 14 November 2016

I had such an experience in Austin. It was very.. exciting. I was supposed to stay with an old high school friend for my one night in Austin before driving to Houston for work. At the last minute, my "friend" canceled(by never responding to my messages and never giving me an address of where to stay beyond "we live in...

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Helpful?
1Thank Alia W
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hi; Thank you so much for your review of our hotel. I am glad to hear Armando gave you such an relief to not woory about a room. Thats what all our staff do here at the Hoilday Inn Express is to please your request and make sure you enjoy your stay with us. It's something our staff takes great pride in,...

Ottawa
Reviewed 11 November 2016 via mobile

Good location. Good value. Clean and modern rooms but we found the AC system quite noisy. Very nice breakfast. Nice pool area. Staff were helpful in pointing out best restaurants and sights. Wifi has issues with Maps refusing to work on all our devices. Very strange. It workef on the cell network only.

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Helpful?
Thank GlobalguyOttawa
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C General Manager

Reviewed 10 November 2016 via mobile

Really enjoyed my stay here, the staff was friendly and professional. The hotel was clean and anything I needed was taken care of. Especially Armando. He and I are big soccer fans so we talked for awhile about that. He's a good kid.

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Helpful?
Thank jalil m
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; We are so glad you enjoyed your stay with us and that Armando took care of all your needs is what each of our staff loves to do. The whole purpose of making your stay more enjoyable is priceless and our pleasure. Come back to see us soon! Sincerely, Amelia, C General Manager

Reviewed 4 November 2016 via mobile

My company put me up here for a couple of days despite the fact I had requested a more expensive Hotel in the same area. I gotta say I was pleasantly surprised with the level of cleanliness and customer service. The location seemed safe and secure unlike some other hotels I've stayed at around Austin and the employees were beyond...

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Helpful?
2Thank RomanP01
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear our staff Armando was great and so helpful durning your stay. All our staff takes great pride in making sure every guest receive the best customer service possible, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C General Manager

Lake Lure, North Carolina
Reviewed 4 November 2016

Room was clean and was better then most hotels in the Lakeway area, big thing is how good the staff was, Front desk workers were smiling and happy, which is a big plus in my book, Armando and Josh were the names i believe. They accommodated my stay and were the standouts in my visit.

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Helpful?
Thank wjohn0165
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. We appreciate your honesty on how Armando and Josh made you feel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C...

Reviewed 4 November 2016 via mobile

Best stay I've ever had in a hotel. Armando was extremely accommodating and helped us with whatever we may have needed. Next time I'm in Lakeway I'll be booking a stay here solely because of Armando.!

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Helpful?
Thank Collin B
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Armando was extremely accommodating with excellent customer service. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amelia, C General Manager

Reviewed 31 October 2016 via mobile

Nice and clean hotel . Water fountain did not work nor did the washing machine for almost 2 weeks . The front desk through out the whole trip was amazing. Especially Armando! He was always smiling and made sure we had anything that we needed . Will definitely come back to this hotel!

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Helpful?
1Thank paul w
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, and that Amando was amazing. The two items you metioned have been checked by our maintenance and thank you. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,...

Reviewed 27 October 2016

We had such a horrible experience with this hotel that I really don't even want to give all the gruesome details.Not only were they rude they ripped us off on our credit card...be careful....a shady place for sure...We will never go to any of thier affiliates either j hughes

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Helpful?
Thank jacque H
Amelia C, General Manager at Holiday Inn Express Lakeway, responded to this review

Hello Jacque H; Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning

Additional Information about Holiday Inn Express Lakeway

Address: 15707 Oak Grove Blvd, Lakeway, TX 78734-2632
Region: United States > Texas > Lakeway
Price Range: ₹ 8,184 - ₹ 15,853 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Lakeway 3*
Number of rooms: 78
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Lakeway staff and other travellers.
2 questions
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Dallas
over a year ago

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Questions? Get answers from Holiday Inn Express Lakeway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms to the back of the building, and on second or third floor, away from pool.”
Taco_Connosieur, 24 Apr 2017 | Read review
“Pay extra $20 to get a Suite with extra space and a pool out coach, well worth it.”
Lana702, 11 Jan 2017 | Read review
“A higher end Holiday Inn express, with a GREAT staff.”
AliaW_12, 14 Nov 2016 | Read review
“Rooms away from the elevator/ice machine room will be quieter.”
1234-MCH, 13 Sep 2016 | Read review
“All rooms are equal.”
411HotelReviewer, 30 Jul 2016 | Read review
5 of 5