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La Quinta Inn Killeen - Fort Hood

Traveller (16)
Room & Suite (16)
Video (1)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Breakfast included
Free High Speed Internet (WiFi)
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
Room features
Air conditioning
Microwave
Refrigerator in room
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS

Location

Full view
40Car recommended
Grade: 40 out of 100
32Restaurantswithin 1 km
2Attractionswithin 1 km
194Reviews
40Photos
2Q+A
22Room tips
Traveller rating
  • 42
  • 42
  • 43
  • 31
  • 36
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
This place is a complete joke. I had reservations made online, and it asked me an estimated arrival time. So I selected 10 PM or later. I arrived after 10 pm like I selected online and the very rude man working the counter told me next time that I need to call and also told me
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Review collected in partnership with this hotel
Response from LQ527GM, General Manager at La Quinta Inn Killeen - Fort Hood
Responded 3 days ago
Dear Valued Guest, I appreciate you taking time to review your stay. I apologize that your experience was anything less than you have come to expect from La Quinta. The attitude of the night clerk has been addressed and we are working to better our procedures for when guests arrive after we have run our end of day audit, which is when all room charges and No Shows are charged. We will be switching to a new program next month, which is supposed to reduce the multiple authorizations to a guest's card when they arrive after our nightly audit. Due to us being an exterior property, smoke and other odors can be drawn into the room by the A/C. I hope that you will give us another chance so that we can show you that we take our guests' comments to heart. Sincerely, Kristen W. General Manager
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We stayed for 5 days here. Pros: pet friendly, super close to fort hood, comfy and clean bed and pillows, friendly housekeeping staff. Cons: super humid room, disgusting carpet, couldn’t shower at peak use times or you would get scalded then freezing water, the room was
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Review collected in partnership with La Quinta
Response from LQ527GM, General Manager at La Quinta Inn Killeen - Fort Hood
Responded 3 days ago
Dear Happiness, Thank you for reviewing your stay with us. While I'm delighted to see there were aspects of your stay that you enjoyed, I'm sorry to see we fell short of your expectations in other areas. I have shared your comments with the team and we are retraining to improve in the areas of cleanliness. We are always looking into ways to improve the water issue as well. Safe travels. Sincerely, Kristen W. General Manager
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We didnt have a good experience. We were running a little bit behind, the front desk said they almost sold our room AND would have still charged us for it. We also got charged twice for the room. The rooms are filthy, the walls are yellow, and the doors don’t seem very safe. The
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Response from LQ527GM, General Manager at La Quinta Inn Killeen - Fort Hood
Responded 1 week ago
Dear Katelyn, I appreciate you taking time to rate and review your recent experience. We always want our guests to have a great stay, and I apologize that your stay was obviously less than great. I'm not finding anything under Katelyn, but if you would like to reach out to me with details, I will be more than happy to look into the double charging. I have discussed with the overnight shift how No Show charges should be better explained to late arrivals so that it is less confusing. I look forward to hearing from you. Sincerely, Kristen W. General Manager lq0527gm@lqreviews.com
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The best part of the stay was the staff helping me. I was assigned one room the door would not open. Than he assigned me another room same thing. So after going back and forward a couple of times, I able to get into a room. The room said no smoking but first smell was smoke from
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Review collected in partnership with La Quinta
Response from LQ527GM, General Manager at La Quinta Inn Killeen - Fort Hood
Responded 4 weeks ago
Dear Happiness, Thank you for taking time to share your experience with us. I sincerely apologize that you encountered these issues during your stay. We have been dealing with locks malfunctioning due to the constant changes in weather, and we try to get them working again before a guest arrives. I'd like to say we have a perfect record, but that's sadly not the case. The smoke smell was most likely from someone standing outside the room and the AC drawing the smoke into the room. We appreciate and use your feedback to improve ourselves. Thank you. Sincerely, Kristen W. General Manager
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The one positive thing I can say about this place was the staff was great. Many of them spoke when I left and returned back to the hotel. A few things I didn’t like was it was very noisy from outside, someone was smoking weed outside near my room, and the building have a smell
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Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
Bed not made up
Used towels by the door since 15 Jun '12
Ready for You card closer look.
Supposedly made up bed that's not made up
Bed
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How old do you have to be to check in?
You have to be 18 to rent a room at the Killeen, TX location. We do raise the age requirement to 21 during special events such as prom and graduation.
0 votes
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How do I leave a review
Go to the hotel page, and click "leave a review"
0 votes
"Def bring flip flops for the floor, and the bath tubs were super high to climb into"
"Place should be bull dozed!"
"This hotel is in dire need of renovation to include sound proofing and anti scalding system for showers."
"The carpet in 222 needs to be cleaned or replaced."
"Ask for a room NOT close the pool, unless you don't mind your door being 10 feet from the edge of the pool."
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PRICE RANGE
US$ 68 - US$ 81 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
killeen la quintala quinta killeen
LOCATION
United StatesTexasKilleen
NUMBER OF ROOMS
105
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