We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewschandni patelfront deskkilleen fort hoodfriendly smilegreat customer servicethe general managerpleasant staymicrowave and fridgewould recommend this hotel to anyonethe entire staffwent out of her wayexcellent staykilleen areaenjoyed my staycomplimentary breakfastcabanakyle
Stay somewhere else unless you like shoddy furniture (the cheap padded headboard on my bed has lost much of its plastic covering), spotty housekeeping (no service twice during my two-week stay; coffee replaced only five times; soap, shampoo, etc. also often not replaced; room not...More
Stayed here last weekend with our soldier before he deployed. He had a great nights sleep, which was much needed. It was clean, very quiet and the all the staff were friendly. The breakfast was good as well. Plenty of parking and the highway noise...More
Where do I start, I guess the arrival. Desk clerk was less than pleasant, was speaking to I guess an acquaintance when I stepped up to desk so he waited while she checked me in. She said, "checking in?" "Credit card and ID", "Initial and...More
Thank Michael G
Response from IHGService, Guest Relations Manager at Holiday Inn Killeen - Fort HoodResponded 4 weeks ago
Hello Michael G,
As a loyal Spire Elite member, your insights are important to us. It is good to know that you chose Holiday Inn.
I am sorry that you were disappointed with the service from our reception staff. We pride ourselves in providing True...More
It was a great stay until i literally got caught in the elevator. I was not upset about that. I informed the hotel workers and Then the next day me and my friend get kicked out. At 10 at night as well. We both are...More
Thank Lauren G
Response from IHGService, Guest Relations Manager at Holiday Inn Killeen - Fort HoodResponded 30 April 2018
Hello Lauren G,
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the elevator situation and the unexpected incident. We take comments such as these...More
The room was nice and it was clean. However, we had trouble with several items. The desk chair was an office type chair. It would not stay up but settled to the floor. The hotel replaced the chair for us, and the second one was...More
Response from IHGService, Guest Relations Manager at Holiday Inn Killeen - Fort HoodResponded 28 April 2018
Thank you for your stay and for taking the time to leave us feedback. I am sorry that some amenities in the room received fell below expectations. Along with your observations the bathroom lighting, I have shared your comments with the hotel management....More
Thank you for the updated date information that your check in date was the 17th and not the 16th. We would love the opportunity to talk to you more about your experience. Our Area Director of Operations is completing a... More
Thank you for the updated date information that your check in date was the 17th and not the 16th. We would love the opportunity to talk to you more about your experience. Our Area Director of Operations is completing a full investigation as this is very serious. We appreciate you bringing it to our attention. It is unacceptable and I am very sorry.