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Hampton Inn Kerrville

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Hampton Inn Kerrville
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457 Reviews from our TripAdvisor Community

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Showing 456: English reviews
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Spring, Texas
Reviewed 2 days ago NEW

Ants coming out of sink, limited camera surveillance of parking area and no "store" inside hotel. Reviews must be at least 200 minimum as per Trip Advisor. Please, what's wrong with being brief? Lots I guess, so I am typing "stuff " that no one wants to read.

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Helpful?
Thank randalla21
HOTEL’S FAVOURITE REVIEW
Reviewed 21 March 2017 via mobile

Their location is close to I-10. Beds were very comfortable. The complimentary breakfast here was the best our family had on our 4 day trip to the hill country. Choose from waffles, cheese omelette, sausage, fresh tropical fruit, cereal, bagels, muffins, toast, yogurt, and more. Hotel was very clean and fairly new. Definitely will be staying here again.

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Helpful?
Thank treadnmud
About Hotel's Favourite Review
Erving S, Guest Relations at Hampton Inn Kerrville, responded to this review

treadnmud, Thank You for taking the time to leave us some kind words. We are always pleased to see that we have satisfied our guest. I will make sure I pass along your kind words to our staff. When ever you find yourself in Kerrville, please come back and visit us! Best Regards Erving S

Miami, Florida
Reviewed 4 days ago NEW

The hotel was sold out, so we ould not get extra pillows. Then I asked again later that night and the new person at the desk got me the pillows. So basicaly the lady at the desk did not want to help, this makes it average. If ownership will not train and vet out the right type of person for...

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Helpful?
Thank Eddie S
Arvind P, General Manager at Hampton Inn Kerrville, responded to this review

Dear Eddie S, Thank you for the review of our property. We appreciate you taking the time to let us know about your visit. I apologize for your difficulties during your stay. I have reviewed the matter with the appropriate staff and reminded them that we always strive to display our Hamptonality to our guests. I do hope we shine...

Texas
Reviewed 2 weeks ago

Very helpful and personable staff, we had an issue with the room key working and the staff was nice about helping my inability to work the door correctly. The rooms are clean and neat. I always love the waffle maker that the Hampton Hotels offer and the egg omelet was yummy. The pillows are plentiful and super soft. Our stay...

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Helpful?
Thank kctxshopgirl
Erving S, Guest Relations Manager at Hampton Inn Kerrville, responded to this review

kctxshopgirl, Thank You! We enjoy to hear from all out guest. I am pleased hear we were able to present you with exemplary Hampton service. The breakfast staff will be thrilled to hear about your comments. Thank you again, and I hope you will visit us again!

Reviewed 2 weeks ago

This is a quiet, clean hotel and I would use it again. However, it wasn't quite up to normal Hampton standards. There was no acknowledgement of our HHonors membership upon check-in and the staff, while pleasant enough wasn't as friendly and helpful as I have encountered at other Hilton properties. I recommend the place, just not quite as highly as,...

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Helpful?
Thank William H
Erving S, Guest Relations at Hampton Inn Kerrville, responded to this review

William H, Thank You for taking the time to give us feedback! I would like to apologize for not recognizing you as part of our Honors program. I will make sure to coordinate with our Front Desk staff to ensure procedures are being followed correctly. I hope you will consider staying with us again next time you are in town!...

Houston, Texas
Reviewed 2 weeks ago

Overall stay was great. Don't expect hot breakfast as this is limited. Whirlpool tub in room was great for taking care of sore muscles after a long motorcycle ride. Friendly and helpful staff. They had corkscrew at front desk

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Thank W2327ZTsandraf
Erving S, Guest Relations Manager at Hampton Inn Kerrville, responded to this review

W2327ZTsandraf, Thank you for your kind words! Our staff will be thrilled to hear about your comments. I would like to assure you we serve a Hot Breakfast Daily from 6 am to 10 am. If you should have any further concerns about this, please reach out to our hotel and I hope you will visit us again! Best Regards,...

East Bernard, Texas
Reviewed 3 weeks ago

Room was very clean! No carpet stains, wall knicks, tub/shower was clean minus shower head had some mineral deposits. BUT was the best shower I ever had at a hotel short of being hard water. Shower head was up high for a tall person (I am) and water pressure was out of this world!

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Thank michelerL2102SB
Erving S, Guest Relations at Hampton Inn Kerrville, responded to this review

michelerL2102SB, I am super excited that you were satisfied with our hotel. This staff works really hard to make all our guest happy, and I am sure they will share my excitement when they hear your feedback. Thank You for choosing our hotel! I hope you will stay with us next time you are in town!

houston, United States
Reviewed 3 weeks ago

Customer service was above average but the quality of the rooms was nto 4-star material. Had a 2-star feel and was ready to leave in the morning. Breakfast was decent, holiday inn has better everything in this area for the same price.

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Thank benwA8410PY
Arvind P, General Manager at Hampton Inn Kerrville, responded to this review

Thank you for your review of your recent stay with us. We appreciate you taking the time to let us know about your visit. Your comments are very important and helpful to us. I am glad to hear that customer service was exceptional. I apologize for any issues you may have had concerning our facilities. We would hate to lose...

Houston
Reviewed 21 March 2017

Everything was wonderful, from the pretty treatment of the towels in the bathroom, to the cleanliness of the room and hotel in general and the friendliness of the staff. It is the level of service I have come to expect from Hampton.

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Helpful?
Thank dazeke
Erving S, Guest Relations at Hampton Inn Kerrville, responded to this review

dazeke, I am glad you had a wonderful experience at our hotel. The staff is always welcoming of feedback and I know they will be happy to read what a great job they have done. Thank You so much! Please come back and visit anytime! Best Regards, Erving S Hampton Inn Kerrville

Edmond, United States
Reviewed 20 March 2017

the noise coming out of the A/C kept us from getting a decent nights sleep. The unit would come on, and it wasn't too bad but then in would start rattling like a loose screen in in wind storm. Otherwise everyone associated with the hotel was very helpful and friendly.

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Thank X4386SAjamesd
Erving S, Guest Relations at Hampton Inn Kerrville, responded to this review

X4386SAjamesd, I would like to apologize for the Noisy A/C Unit in your room. I would like to assure you that this is not up to our usual Hampton standard. I will make sure to coordinate with the appropriate staff to ensure the issue was fixed and how to avoid it in the future. I am super glad our staff...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Set in the heart of Texas Hill Country, the Hampton Inn Kerrville is just a short drive from San Antonio, located off I-10. Relax and recharge in a comfy guest room with free high-speed internet access, and wake up with a delicious free hot breakfast. Located near a variety of businesses, the hotel offers a professional function room that holds up to 80 guests. Lounge in the soothing whirlpool, unwind in the sauna or plunge into the outdoor pool. Re-energize with a workout in the modern fitness center or refresh with tea or coffee in the cozy lobby 24 hours a day. ... more   less 

Additional Information about Hampton Inn Kerrville

Address: 2038 Sidney Baker Road, Kerrville, TX 78028
Region: United States > Texas > Kerrville
Price Range: ₹ 7,563 - ₹ 14,997 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Kerrville 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Hampton Inn Kerrville Hotel Kerrville
Kerrville Hampton Inn
Hotel Style:
#1 Business Hotel in Kerrville
#1 Family Hotel in Kerrville
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Questions & Answers

Questions? Get answers from Hampton Inn Kerrville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had room 1st floor it was quite”
EddieS_12, 23 Apr 2017 | Read review
“If noise from traffic bothers you, ask for a room that doesn't face the road out front.”
caj111, 13 Jan 2017 | Read review
“I had a room on the back side and it was very quiet.”
kenmac1, 1 Jan 2017 | Read review
“reviews relate to roach issue. Finally issue made right w refund”
patriciad383, 14 Nov 2016 | Read review
“you can have a jaccuzi if you want one”
TomFromBellaire, 16 Oct 2016 | Read review
5 of 5