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Residence Inn Houston Katy Mills

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#12 of 20 Hotels in Katy
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Residence Inn Houston Katy Mills
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110 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Houston Katy Mills
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Showing 101: English reviews
Monroe, New Jersey
Reviewed 20 November 2015 via mobile

A clean comfortable spacious place for our family of four. A fully equipped kitchen. Good location right next to route 10 and Katy mills mall. Breakfast, eggs/waffles/cereal/potatoes/sausages/yogurt/fruit, closes at 9am which is a bit early.

Thank Giridhar R
Reviewed 15 September 2015

Very spacious room, with stove and a big fridge, with nice view, hotel offer various social events with snaks, the place is next to a big shopping mall and next to wallmart store as well as lots of restaurants next by

Thank Tuhafeni N
City of Port-of-Spain, Port-of-Spain, Trinidad and Tobago
Reviewed 14 September 2015 via mobile

I am staying in this hotel at the moment and I am not happy I left my pandora necklace in the room to go to the gym now it's missing I go to the front desk and told them the manager says to me mam our maid has been with us for five years I said bit my necklace is...

Thank Sacha B
Soyoung A, Manager at Residence Inn Houston Katy Mills, responded to this review

Dear Ms. Sacha, We are truly sorry hear that you have misplaced your necklace. When you present your concern at the front desk with me; we followed the proper protocol by reading your room lock. When we read your room lock; there were only two times when our housekeeping department went in to your room. First time was when my...

Texas City, Texas
Reviewed 11 September 2015

On checkout I forgot my a pretty new BB Z10 in the room. I called back on reaching my destination only to be told the phone was not found. The staff who picked my call told me to hold on whilst he goes to check the room. He also said he would send me a mail after thoroughly checking the...

Thank pretty777
Soyoung A, Manager at Residence Inn Houston Katy Mills, responded to this review

Good day, Thank you for leaving your feedback regards to your recent stay at Residence Inn by Marriott Katy Mills. We are sorry to hear you have misplaced your phone. Please email me at soyoung.ahn@marriott.com with more detailed information; I will be more than happy to look into this case. Thank you, Soyoung A.

Conway, Arkansas
Reviewed 21 August 2015

We travelled to the Houston area to attend a wedding and this hotel was where the guests were staying. Check in was fast and the front desk and all the employees that we encountered were nice. Our room was spacious and included a mini kitchen area. We only made coffee and used the fridge to store leftovers, but you could...

Thank eugenevonhussman
Reviewed 20 August 2015

The room was spacious and comfortable. Fully stocked with everything I needed for a busy stay. They will even do your shopping for you and stock your fridge and pantry. Service was outstanding. Full breakfast buffet in the morning. Free drinks and snacks in the evening. Great pool area with a putting green. Centrally located to multiple big shopping centers...

Thank Bennett D
San Marcos, Texas
Reviewed 17 August 2015

The room was huge. It had a mini kitchen and a mini living room area. Bathroom was a little small but the room was beautiful and pretty. The check in girl made it clear that I was bothering her. The pool was nice and clean. Also I had to contact the manager prior to visit because I double booked by...

Thank CookieBaggett
Benton, Arkansas
Reviewed 28 July 2015 via mobile

The front desk staff was very rude and not very accommodating at all. I was here for 4 days for my Anniversary. I planned on haveing a stove. I called 3 months in advance and made reservations. I was told by a staff at the property every room has ovens. WRONG. I ASKED FOR 30 MIN LATER C/O. I was...

Thank jessmcdougald
Soyoung A, Manager at Residence Inn Houston Katy Mills, responded to this review

Good day, Thank you for choosing Residence Inn by Marriott Katy Mills as your accommodation. We apologize that we weren't able to accommodate with your request regards to the oven in the suite. Only larger suites have the oven in the room and unfortunately our central reservations desk failed to pass on the right information. We will definitely share this...

Saucier, Mississippi
Reviewed 27 July 2015

We were there 2 nights for a wedding and the room was never cleaned. The pool was hot, filthy and never checked. It was the end of July and the pool was lukewarm. You could see bugs floating in the water and there was debris on the bottom of the pool. The rooms were nice but some had a bad...

Thank debbie h
Soyoung A, Manager at Residence Inn Houston Katy Mills, responded to this review

Good day, Thank you for choosing Residence Inn Katy Mills as your accommodation. We sincerely apologize for not servicing your room for the two days. This has been passed on to my housekeeping manager for the further investigation. We have shared your feedback with appropriate staff and with each department heads and used as our valuable training moments.

Orlando, Florida
Reviewed 26 July 2015

Accommodation: The rooms are spacious and clean. The air-conditioning worked great, quiet and even throughout the 2 rooms. We loved the kitchen, with full-size refrigerator, microwave oven and electric stove. The dining set, silverware and cooking/kitchen utensils also came in handy. We have toddlers so the setup was perfect for us to make some home-made meals for them, as well...

Thank Jerry H

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Management photos: Courtesy of the property manager

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  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Residence Inn Houston Katy Mills

Address: 25401 Katy Mills Dr, Katy, TX 77494-5111
Region: United States > Texas > Texas Gulf Coast > Katy
Price Range: ₹ 6,678 - ₹ 10,402 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Katy Mills 3*
Number of rooms: 126
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Also Known As:
Residence Inn Houston Katy Mills Hotel Katy
Hotel Style:
#4 Romantic Hotel in Katy
#4 Business Hotel in Katy
#5 Family Hotel in Katy
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Houston Katy Mills staff and other travellers.
3 questions
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Blaine, Minnesota
Houston, Texas
over a year ago
Houston, Texas
over a year ago

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Questions? Get answers from Residence Inn Houston Katy Mills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“210 was on back side. Very quite. Never heard guests in hallway or doors slamming.”
bjb4715, 2 Mar 2017 | Read review
“I think any would be OK”
kisa11, 22 Feb 2017 | Read review
“Room 234 is large with oven”
Kerrinhp, 13 Jun 2016 | Read review
“Nicest, cleanest hotel we have been to in years!”
loris621, 27 May 2016 | Read review
“I was there on business and asked for a room away from large families , due to noise, they were very accommodating.”
753bennettd, 20 Aug 2015 | Read review
5 of 5