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Very Dirty , bad customer service,hotel smelled bad, bed itche with unnon object/unfriendly front desk. After I left l called back because I did not received an email receipt front dsk was very unfrienly until today they have not sent me one
$100 "security deposit" PER ROOM, and refusing to refund. Bed bugs, unclean conditions, said they would issue full refund for 3 rooms for 2 nights, but now won't take calls and won't issue refund. Health Department to be contacted next week. BBB already contacted. Am...More
I booked a room at this hotel on Sun the 24th of Sept at 10:30 am through Expedia based on the photos and amenities. I had a 13 hour layover and needed a bed for the night.
After booking , I was browsing and came...More
We paid to park at this hotel and ride the shuttle to DFW. Clerk was very nice, acted like it was an imposition to deal with us. When we got back, called to get the return shuttle. Told is it would be a certain time...More
Stay at airport if you have to. Dirty and disgusting, made a big mistake- booked online because of deal. You get what you pay for... Unbelievable to say the least. Omg. Videotaped the room just in case they wanted to keep my deposit.
Response from Stephen M | Reviewed this property |
We read all the reviews but the price was right. After landing we called for the shuttle, were told what post to stand at and the bus was there in less than 10 min. When we arrived (1 am) there were no suspicious cars or... More
We read all the reviews but the price was right. After landing we called for the shuttle, were told what post to stand at and the bus was there in less than 10 min. When we arrived (1 am) there were no suspicious cars or characters in the parking lot. Checked in was quick. Got to our room and the first thing we did was check the bed. Pulled the (clean) sheets back, checked the mattress and found nothing. No dead bugs in the bathroom either. Only obvious thing wrong was an iron shaped burn in the carpet. The room really needed an update as did the rest of the hotel. At 2 am we walked to the 24 hour Walmart about 10 min away. Nothing gave us any concern about our safety. Walked from Walmart to the Denny's across the highway. Friendly staff and food was good. Next morning shuttle bus was out front waiting. As I said in my original review, you get what you pay for. Yes, there are better hotels nearby but the prices were substantially more. For a short stay I had no problem with staying here.
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"Be suspicious of low cost as indicator of uncacceptable conditions"