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Hilton Garden Inn Las Colinas

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#11 of 77 Hotels in Irving
Certificate of Excellence
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Hilton Garden Inn Las Colinas
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489 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Las Colinas
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Showing 486: English reviews
Irving, United States
Reviewed 7 July 2016

My family was in town for a recent family reunion and the Hilton Garden Inn Las Colinas was the designated hotel. As such, we had a delightful time enjoying the various amenities included in our stay, namely the FREE daily breakfast coupons, Internet access, pool area, well appointed gym, and an incredibly friendly, attentive, and approachable hotel staff. The positive...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ashleigh G
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review

You have an awesome family, everyone was so friendly and fun! It was such a treat having you guys stay with us, and we hope it happens again. We definitely have a great location, especially having so many shops and restaurants within walking distance. I'm glad you enjoyed your stay and we look forward to seeing you again!

Oklahoma City, Oklahoma
Reviewed 6 July 2016

Truly enjoyed my stay was my first time and will definitely recommend. Will also stay there again the staff was very friendly made my check in and out very simple they were all very helpful. There was an issue with the tv they sent someone to fix it immediately fabulous service

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank bridgetl933
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review

We would love to welcome you back, it is always nice to see our guests want to come back and become part of our Hilton Garden Inn - Las Colinas family! I'm glad to see you enjoyed your stay with us, we try to make everyone's stay stress-free and enjoyable. I am sorry about the TV issue, I'm glad maintenance...

Leonard, TX, United States
Reviewed 5 July 2016

The staff was amazing at this facility, meal staff also very conscientious and helpful. Only one complaint and it was not the hotel's fault, I was in an adjoining room and the neighbors were loud and partying.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kelly G
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review

I do apologize for your neighbors being loud, I hope they didn't keep you up all night.. If it ever happens again feel free to contact the front desk and we can handle it right away! As you know, we want to fix any problem or issue we can. I'm glad our staff was conscientious and helpful, and I'm glad...

Lubbock, Texas
Reviewed 3 July 2016

Property needs updating. Room was dusty. Chipped paint in room. Some staff were friendly. Great location. Loved the patio area. Very welcoming. Had higher expectations from an HGI. Will most likely not stay again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank cchr886
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review

I am very sorry we did not exceed your expectations. We do try to make every aspect of your stay enjoyable and relaxing. We are preparing to undergo renovations at the end of this year. We will be upgrading every aspect of our guest rooms, as well as our outdoor patio and a few other things around the property. I...

San Antonio, Texas
Reviewed 2 July 2016

We checked out after 8 hours and check into DoubleTree by Hilton near the Galleria. Our linen was dirty and carpet was filthy. The sofa bed linens were actually in a ball inside of the sofa from the previous customer's stay. The hotel is very old and needs more improvement to be considered a Hilton brand hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Katrina L
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review

On behalf of our team, I want to apologize for the stay you experienced. This is not normal or acceptable, for your linens and carpet to be dirty and the pullout linens to be in a ball. I am sincerely sorry that you had to experience that. I want you to know that we have addressed these issues and corrected...

Reviewed 1 July 2016 via mobile

At 8:30 am the staff opened our door, without knocking or calling & despite the DND sign. I was not clothed. Highly inappropriate! Room #116 is a suite, the exterior door against the headboard is out of adjustment or something. It slams closed EVERY TIME it's opened, all day & all NIGHT! The carpet has black strings/snags hanging loose that...

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Helpful?
Thank Tisha C
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review

Tisha, I want to personally apologize for the stay you experienced... It is not normal or acceptable for our team members to walk into rooms without knocking, and especially with a DND sign. I will make sure to address this with our department managers and team to make sure it does not happen again! I know an apology does not...

Leesburg, United States
Reviewed 30 June 2016

The hotel staff were very accommodating in a stressful situation for us being stranded in Dallas due to airline issues. Our King suite was wonderful for the few hours we had to put our heads down before heading back to the airport. Car service was ordered for us and was on time and very friendly. Although we did not get...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Daniel K
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review

I know traveling can be a pain, but I'm glad we were here to give you some rest and comfort! Hopefully you will get to come back soon and stay a little longer. I will make sure to pass on your kind words to our staff and the car service we use. We look forward to seeing you again!

Sherwood, Arkansas
Reviewed 22 June 2016

When we entered the hotel, it was beautiful! Very picturesque and clean. Our first night was uncomfortable and hot. The suite had a sofa bed with worn springs. We didn't realize that the bed was unsafe to sleep in until our son was complaining about the big hole in it. My husband packed the hole with a blanket and encouraged...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank thomasenam2016
Tom T, General Manager at Hilton Garden Inn Las Colinas, responded to this review

Thank you for taking the time to let us know of your experience. I want to personally apologize for the condition of your room and ac issues. That is not our standard nor is it typical for our guests. The concerns you expressed have been addressed. Sincerely Kevin

oklahoma
Reviewed 16 June 2016 via mobile

Hotel is a bit dated. Rooms are large, clean with comfortable beds. Tons of dining choices close- along with Target, Walmart & Sams Club. Small things wrong- ice machine on 2nd floor didn't work properly and tub had blemishes. But absolutely nothing to keep me from staying here again. Hotel also had Heated outdoor pool and very nice workout room....

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Helpful?
Thank pondguyOklahoma
Tom T, General Manager at Hilton Garden Inn Las Colinas, responded to this review

Thank very much for sharing your kind feedback about your stay. We have addressed the ice machine and now it's working great. in addition, we are approaching a renovation this year! We look forward to serving you soon! Kindest Regards, Kevin

Benton, Louisiana
Reviewed 16 June 2016

air conditioner in 1st room didn't work, 2nd room we were given had Pubic hairs in bathroom floor and was still there after housekeeping "cleaned" the room. Woman bartender should find a new line of work, customer service is not her thing

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank bunce08
Desiree L, Manager at Hilton Garden Inn Las Colinas, responded to this review

I am so sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and these issues will be addressed - making sure it doesn't happen again. Thank you again for your feedback and we hope you will consider staying with us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
The Hilton Garden Inn Las Colinas hotel is convenient to DFW International Airport and many local attractions. You’ll be within walking distance of shopping , restaurants, and major employers. Ride our courtesy shuttle anywhere within a 5-mile radius. Enjoy a refreshing drink in our Pavilion Lounge, a relaxing swim in our pool, or a delicious meal at The Great American Grill. If work beckons, enjoy complimentary Wi-Fi and remote printing, or make use of our business center and meeting rooms. ... more   less 

Additional Information about Hilton Garden Inn Las Colinas

Address: 7516 Las Colinas Blvd, Irving, TX 75063
Region: United States > Texas > Irving
Price Range: ₹ 6,519 - ₹ 21,440 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Las Colinas 3*
Number of rooms: 173
Reservation Options:
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Also Known As:
Hilton Garden Inn Las Colinas Hotel Irving
Hilton Garden Inn Irving
Hilton Irving
Las Colinas Hilton Garden Inn
Irving Hilton Garden Inn
Hotel Style:
#6 Romantic Hotel in Irving
#8 Family Hotel in Irving
#11 Business Hotel in Irving
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Las Colinas staff and other travellers.
2 questions
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Questions? Get answers from Hilton Garden Inn Las Colinas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be prepared to be receive great service!”
 of 5 bubbles pacoa2013, 30 Jan 2017 | Read review
“Will stay again sure”
 of 5 bubbles SumitSeng, 16 Jan 2017 | Read review
“ask for a room in the teens, away from the stairways and elevators for enhanced quiet”
 of 5 bubbles 925gingerb, 8 Jan 2017 | Read review
“Room 102 1st floor with separate exit, no noise, easy access to lobby”
 of 5 bubbles Selin11201, 24 Oct 2016 | Read review
“I was on 2nd floor and it was quiet”
 of 5 bubbles JillF806, 10 Sep 2016 | Read review
5 of 5