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Westin Oaks Houston at the Galleria

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714 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Oaks Houston at the Galleria
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Showing 646: English reviews
Reviewed 26 December 2013

Spent only 1 night here but I left with an overall positive impression. My room was comfortable, clean and very spacious. It even included a fitness machine, ready to use. The hotel is located inside the Galleria, which is very convenient. Staff is correct and friendly.

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Helpful?
Thank Larzz
Atlanta, Georgia
Reviewed 23 December 2013

The Westin Oaks is a good Westin property - not the best but certainly not the worst. It features a great location (adjacent to an enormous mall), huge rooms (about twice the size of a typical hotel room) and a pleasant, helpful staff. The Houston Galleria is the largest mall I've ever seen. I know it's not the largest in...

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Helpful?
1Thank phiNole
Jackson, Mississippi
Reviewed 17 December 2013

What a wonderful experience. My short business/pleasure trip has left me planning my next vacation at this hotel. The view of the Galleria was tremendous. As traveling and rest go, this was simply super.

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Helpful?
Thank goodstay449
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Goodstay449, Thank you for taking the time to review your recent stay at the Westin Oaks. We are thrilled to hear that you enjoyed your Westin Experience! We hope to be able to host you for all of your trips to the Houston Galleria area! Be well, Jennifer Rincon

Wisconsin
Reviewed 13 December 2013

Conveniently connected to the galleria mall. Spacious room with large windows and heavy drapes. Big bathroom with rain head shower and extra hand wand; comfy hotel robe. Front desk personnel were friendly and professional. Several requests were made for extra coffee which was followed by immediate delivery to the room. Mini fridge (wasn't very cold) and coffee maker was in...

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Helpful?
1Thank ZoomZoomUSA
Reviewed 6 December 2013 via mobile

Location and being in the same compound with the wonderful Galleria and providing free parking, good rooms and fair price sealed the deal for me, my last 3 trips to Houston were more pleasant, thanks to this hotel.

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Helpful?
Thank Manny13trip
Anita J, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Manny13trip, We are thrilled to read your review and learn about your recent experiences at the Westin Oaks. It is a pleasure to know that your stays at our hotel have contributed to your positive experiences in Houston! We hope your travels continue to bring you back to our area so that you may continue to encounter a revitalizing...

Reviewed 3 December 2013 via mobile

For a hotel as expensive as this one I expect a lot. We had to wait for almost an hour to check in because the hotel couldn't find the card on file. It finally got resolved and was, in fact, a hotel error. The beds were okay. They weren't as amazing as the hotel claims for them to be and...

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Helpful?
1Thank FirstRedHibiscus
Anita J, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings FirstRedHibiscus, We appreciate the time you took to share your feedback with us. I apologize to learn of the challenges endured during your stay and how this negatively impacted your impressions of the Westin Oaks. It is never our intention to cause such inconveniences and we hope you will accept our apology. We would like to gather additional details...

Rosemont, Illinois
Reviewed 1 December 2013

I was really impressed by the Weston Oaks at Houston Galleria. The rooms are so spacious and clean. The amenities are nice and the Starbucks coffee is an added benefit. Finally noce to have a good brewed cup of coffee in your hotel room. Room service was quick and the hotel staff are friendly and attentive. The hotel restaraunt is...

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Helpful?
Thank Margie636
Anita J, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Greetings Margie636, We appreciate your kind review regarding your recent stay at the Westin Oaks! We are so thrilled that you had a fantastic stay and we are grateful for your comments regarding our staff. Our teams work diligently to ensure a revitalizing Westin experience for each guest and it is a pleasure to learn your expectations were exceeded. We...

Reviewed 18 November 2013

One of the bests neighborhood of Houston. Some rooms are in front of a huge avenue. But, without noise. Pretty silent room. Perfect to shopping and eating. The services are good, and the staff perfect. Free parking.

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Helpful?
1Thank Marco F
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Marco F, We appreciate your review of the Westin Oaks. We strive in providing our guests with a relaxing and rejuvenating atmosphere to unwind in and are thrilled that we were able to fulfill our commitment to you. We hope to continue providing you with personalized and instinctive service during any future travels to the Houston Galleria area. Best...

New York City
Reviewed 15 November 2013

Just stayed at the Westin for two nights for a business trip. Room was ok, nothing special. I ha originally been offered two queens and had to ask for a kin (which i requested). As a SPG platinum member, i should have been given a much nicer room that I received which was next to the elevators. Will go back...

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3Thank NY-Spartan
Monterrey
Reviewed 14 November 2013

I had a business meeting at the Galleria area and stayed in this hotel. It's was my first time in this hotel, I had stayed before at the Westin Galleria and at the JW Marriott which are in the same general area so I had the possibility of establishing a quick benchmark. Check in was quick, I got my room...

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Helpful?
1Thank Homero M

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: ₹ 9,529 - ₹ 24,634 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#34 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“location in galleria mall good for shoppers!!”
nealm841, 12 Apr 2017 | Read review
“Floor 20 was terribly musty smelling so if you have allergies - ask for a different floor.”
Txfamily8, 31 Mar 2017 | Read review
“Get a view of downtown”
212eda, 20 Jan 2017 | Read review
“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
128kodak, 22 Nov 2016 | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
firefighter57, 6 Oct 2016 | Read review
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