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I was happy to see my favorite in Houston hotel finally to be renovated .new carpets,not the old Chinese chests but the rooms need something more.i got a huge corner room.there was a space between entrance and bathroom empty that will be perfect for a...More
Thank Betty L
Response from Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the GalleriaResponded 24 October 2014
Dear Betty L.
Thank you for reviewing your visit to the Westin Oaks. We appreciate your feedback and assure you that these comments will be used during our renovation processes. Our last renovation was in 2009 however per Starwood and Westin standards we shall be...More
Hotel was good but dated. Safe was broken in the room. Lots of construction in the area. Mark from security tried to fix safe 3 times,Super patient, and incredibly attentive. Overall a good experience. I would stay again.More
Thank Joey M
Response from Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the GalleriaResponded 23 October 2014
Dear Joey M,
We appreciate your review of the Westin Oaks and the kind words in regards to our security agent Mark. We apologize for the inconvenience you endured and hope you will allow us the opportunity to host you during any future travels to...More
The hotel is very updated. The elevators have no up or down buttons. You punch in floor & it tells you which elevator a,b,c or d is coming for you.
The rooms are standard for a hotel. Our room overlooked the pool & outdoor track....More
Stayed at the Westin Oaks for a couple of days while I was in Houston. The area here is located next to the Galleria, and shopping is never an issue. On arrival, this hotel looks kinda magnificent. Lift wasn't the regular one, with buttons within...More
2 Thank Malcolm_See
Response from Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the GalleriaResponded 8 October 2014
We appreciate your review of the Westin Oaks. We value all guest feedback as it provides us invaluable information regarding the guest experience. We sincerely apologize that our WiFi and room service caused a negative impact on your stay. We assure you that...More
We had a wonderful stay at the Westin Oaks at the Galleria! The staff was overwhelmingly friendly and accommodating, the public areas were elegant, the rooms were lovely and the toiletry amenities were very nice. The shower heads are hands down the very best!
Management response:Responded 27 September 2014
Thank you for your review of the Westin Oaks. We are always thrilled to hear when our guest’s enjoy their Westin Experience. We hope to continue hosting you during any future travels to the Houston Galleria area.