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Westin Oaks Houston at the Galleria

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Westin Oaks Houston at the Galleria
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703 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Oaks Houston at the Galleria
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Showing 635: English reviews
Reviewed 19 January 2014

Literally a carbon copy of Westin Galleria on the opposite side of the Galleria, this property is owned and operated by same folks. If you want to literally have unfettered access to the Galleria, this is your place. It's connected on multiple levels (right next door to Neiman Marcus). The property is elegant, but really starting to show its age,...

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Helpful?
3Thank Mark M
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear MarkyMarkTXNYC, Thank you for taking the time to review your recent stay at the Westin Oaks. We regret that we did not provide you with a relaxing and rejuvenating atmosphere to unwind in. You might be interested to know that our last renovation was in 2009 and per Starwood standards we shall be entering a renovation in the near...

Atlanta, Georgia
Reviewed 19 January 2014

had a very good experience. nice hotel. good venue. excellent staff at the front desk and spacious room. business traveler friendly. many restaurants within ez walking distance. the bar is solid and the staff there is excellent. lamb sliders were killer.

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Helpful?
2Thank rsethnova
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear rsethnova, We are thrilled that you enjoyed your recent stay at the Westin Oaks! Our Street Level Lobby bar is a great place to unwind after a long day and work and we are glad that you were able to enjoy all aspects of your stay with us! Be well, Jennifer Rincon Guest Relations Coordinator

Reviewed 18 January 2014

I obtained a great price through Priceline.com Name Your Price feature. One night for $75. I chose to valet park thinking that it can't be more than $10 given it is in the Galleria and not downtown Houston. There were no signs posted or no price listed on the valet ticket. The next morning when I went to check out,...

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Helpful?
2Thank Jpgarcia69
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Jpgarcia69, We appreciate your review of the Westin Oaks. We regret that the cost of valet caused a negative experience. It is never our intention to cause a disruption in our guest’s stay and apologize that we did not effectively communicate the price of overnight valet to you. You may be interested to know that we do have the...

Tulsa, Oklahoma
Reviewed 15 January 2014

Perfect hotel with entrance to the Galleria! No need to walk outside and deal with the weather! The hotel room was very spacious and bed was extremely comfortable! Love all the stores and restaurants that the Galleria has to offer! I've been staying for years at nearby hotels. I can't believe it took me this long for me to find...

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Helpful?
1Thank artyis
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear artyis, We appreciate the time you took to review the Westin Oaks. We are thrilled to hear that our heavenly bed and spacious rooms assisted in providing you with a relaxing and rejuvenating stay. We hope to continue hosting you during your future visits to the Houston Galleria area! Best wishes, Jennifer Rincon

Houston, Texas
Reviewed 11 January 2014 via mobile

This Would Have Gotten Good Marks If It Had Been Priced And Rated As A There Star Hotel. Problem Is, It Was Priced And Rated As A Four Star. It Fell Well Below The Mark I Expect For This Rating. The Only Really Good Thing Was The Location.

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Helpful?
Thank Valerie T
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Valerie T, Thank you for reviewing your recent stay at the Westin Oaks. We regret that we did not exceed your expectations and provide you with a true Westin Experience. We strive in providing our guests with an invigorating and personalized experience and apologize for not having fulfilled out commitment to you. We hope you will allow us the...

Muscat, Oman
Reviewed 11 January 2014

Would recommend this hotel only if you REALLY need to be on top of the Galleria Mall and don't mind paying for everything else - things like Internet access (when most hotels offer this for free) - $10 per day basic access and the connection was absolutely dreadful. It's a bit of a sterile hotel, my family made the comment...

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Helpful?
1Thank 4AussiesOS
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear 4AussiesOS, We appreciate the time you took to review your recent stay at the Westin Oaks. We regret to hear that we did not provide you with a relaxing and rejuvenating stay and that our aesthetics caused a negative impact on your stay. You may be interested to know that our last renovation was in 2009 and per Starwood...

Monterrey, Mexico
Reviewed 8 January 2014

Stayed for three nights with my wife and 2 kids. Excellent location and great customer service makes the difference. Room very spacious and clean; very important when traveling with toodlers. Staff very friendly and always ready to take care of anything you need.

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Helpful?
Thank Jose N
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Jose N, We are thrilled that you and your family enjoyed your recent vacation at the Westin Oaks. It gives us great pleasure to provide our guests with personalized service and are happy to hear that we fulfilled our commitment to you. We are also very glad to hear that the size of our rooms assisted in providing a...

Los Angeles, California
Reviewed 5 January 2014

After growing up in Houston and revering the Westin Oaks hotel because of its affiliation with the Houston Galleria, I was left disappointed in my stay after traveling back to Houston for business after moving away some years ago. To be specific I'm extremely disappointed in the customer service at the hotel. After checking in late on a Tuesday evening...

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Helpful?
1Thank Tejan96
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Tejan96, We sincerely apologize for the inconveniences you endured during your stay with us. We would like to gather more information from you regarding your interactions with our staff and ask that you please contact us at your earliest convenience at WeCare@westin.com referencing your review. We strive in providing our guests with personalized and instinctive service and it is...

Zagreb, Croatia
Reviewed 3 January 2014

I loved my stay here. This hotel is nice, but it's really the location and the employees that make this place worth the time. The valet guy was really helpful and kind even though I opted to park my car in the garage. The front desk people were so friendly and upbeat that even though we were checking in during...

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Helpful?
Thank DimestoreMedicine
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear DimestoreMedicine, We are ecstatic to hear that you enjoyed your time at the Westin Oaks! We strive in providing our guests with instinctive service and are thrilled that our staff assisted in providing you a memorable experience. We all take pride in Westin and love to recognize our staff publically. Thank you very much for these kind words and...

Reviewed 26 December 2013

Spent only 1 night here but I left with an overall positive impression. My room was comfortable, clean and very spacious. It even included a fitness machine, ready to use. The hotel is located inside the Galleria, which is very convenient. Staff is correct and friendly.

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Helpful?
Thank Larzz

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: ₹ 10,149 - ₹ 23,120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#34 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a view of downtown”
 of 5 bubbles 212eda, 20 Jan 2017 | Read review
“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
 of 5 bubbles 128kodak, 22 Nov 2016 | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
 of 5 bubbles firefighter57, 6 Oct 2016 | Read review
“Ask for a room facing the Westheimer for a good view--but the traffic can be a bit noisy”
 of 5 bubbles Penelopesparkles, 26 Sep 2016 | Read review
“Avoid rooms close to lifts.”
 of 5 bubbles nicow449, 15 Sep 2016 | Read review
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