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Westin Oaks Houston at the Galleria

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Westin Oaks Houston at the Galleria
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696 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Oaks Houston at the Galleria
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Showing 630: English reviews
Atlanta, Georgia
Reviewed 18 April 2014

I stayed at the hotel during a business trip and I was pleasantly surprised. The room was spacious and clean. Service from the start was very good. Loved the fact that for $5 dollars - total - I was able to get New Balance work-out gear (top, pants, shoes and socks). Not $5 dollars a day; but in total. So...

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Helpful?
Thank KMD41
Analia C, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear KMD41, Thank you for taking the time to review your recent stay at the Westin Oaks. We are very appreciative for your 4-star review. We are thrilled to know that our staff and our large heavenly Westin room assisted you in providing with a memorable stay with us. It is exhilarating to hear that we were able to aid...

Midwest Illinois
Reviewed 16 April 2014

There are two Westin properties at the Houston Galleria, which can be confusing. The Westin Oaks is conveniently located in the Galleria mall with good access to shops, restaurants, and nearby attractions. The rooms are a standard Westin experience, yet the rooms are much more spacious than other Westin properties I've stayed in. Request a room on the side of...

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Helpful?
Thank wanderlust678
Analia C, Guest Relations Manager at Westin Oaks Houston at the Galleria, responded to this review

Dear l0vebug, We thank you for your four-star review at our Westin Oaks. We are thrilled to hear that our room and location assisted in providing you with an excellent stay with us. We hope to continue being able to provide you with a rejuvenating place to stay on any future visits to the Houston Galleria area. With kindest regards,...

Weslaco, Texas
Reviewed 8 April 2014

We have been coming here for years and ALWAYS this hotel stands above the rest! Miquel was so nice and helpful at check- in and went above and beyond. Thanks also to Michael who was helpful and courteous and clearly wanted to make our stay the best! I am still amazed at the size of the rooms and all the...

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Helpful?
Thank Sherri1950
Analia C, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Sherri1950, Thank you for taking the time to review your recent stay. We are very appreciative for your five-star review at the Westin Oaks. It is exhilarating to hear that our staff assisted in providing you with a memorable stay with us. Thank you for your recognition to Miguel and Michael, we are lucky to have them on our...

San Antonio, Texas
Reviewed 6 April 2014

Free parking at the Galleria is a plus if you stay at this Hotel. The rooms are spacious and very comfortable and a good place to retreat to in between shopping excursions. Our family gives one another gift certificates and money for Christmas and we book this hotel for Jan.2 for two days of shopping which is a good way...

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Helpful?
Thank frank v
Analia C, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear frank v, We are very thankful for your 4-star review at the Westin Oaks! Your continue patronage is greatly appreciated. We are thrilled to know that everyone in your family enjoyed our large modern Westin rooms and that our convenient location assisted in providing you an exhilarating visit with us. We hope to continue being able to provide you...

Texas City, Texas, USA
Reviewed 24 March 2014

Stayed at the Westin at Westheimer for business for one night. Overall a very pleasant experience. Rooms top notch with plenty of space and updated interiors. Large TV with good channel selection. The 2 queen beds were well done with high thread linen. Parking valet very courteous and prompt. There is a free parking lot as well if you would...

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Helpful?
1Thank HKSurgeon
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear HKSurgeon, We greatly appreciate the kind review of your recent stay at the Westin Oaks. We are thrilled that you enjoyed all aspects of your stay including the Heavenly bedding. We strive in providing our guests with an atmosphere where they are able to recharge and renew and are pleased to hear that we fulfilled our commitment to you....

Dallas TX
Reviewed 24 March 2014

I chose this hotel for its location attached to The Galleria, which was great for the shopping we had planned for a girls/rodeo weekend. The staff was very friendly, helpful and accommodating. The restaurant, unlike a lot of hotel restaurants, was really good. Clean, comfortable room with nice amenities. My only real complaint would be with Westin's "green" program -...

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Helpful?
1Thank missgrl
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Missgrl, We are thrilled that you were able to enjoy a girls weekend at our hotel! We regret that we did not thoroughly explain our Make a Green Choice Program and that this caused a disruption in your stay. With the Make a Green Choice program we do not enter the room, however we will replenish any amenities upon...

Moscow
Reviewed 19 March 2014

I was in Houston to on business purposes and want to share impressions about my week stay at Westin Oaks Hotel. The apartment was booked in advance by the company I work for that is why I did not pay for it. The room as well as my queen-size bed was really huge (especially in comparison with normal rooms in...

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Helpful?
1Thank Maria C
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Maria C, We appreciate your kind review of the Westin Oaks. We regret that we were not able to assist you further in getting your tablet to connect to our wifi. It is great to hear that our staff was helpful though in assisting you during your stay. We hope to have the opportunity to host you again and...

Dallas, Texas
Reviewed 17 March 2014

This hotel had started to show it's age when I last stayed several years ago. Fortunately the ownership has reinvested and it is back. The rooms are fresh and roomy, the new elevator system (dispatched to your floor) is great and eliminates one of the biggest problems at the hotel. Hotel staff is helpful and friendly. This hotel is all...

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Helpful?
1Thank James C
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear James C, We sincerely appreciate your kind review of the Westin Oaks. We strive in providing our guests with a relaxing and rejuvenating atmosphere to unwind in and are thrilled to hear that we fulfilled our commitment to you. We hope to continue providing you instinctive service during any future travels to the Houston Galleria area. Best wishes, Jennifer...

Hyattsville, Maryland, United States
Reviewed 11 March 2014

I stayed at the Westin Oaks this past weekend (Friday and Saturday night) because we flew into for my dad's 70th birthday. At first I was pretty hyped that the hotel was adjoined to the mall. BUT after searching for parking for 30 minutes one time, and having to pay $7 for 10 minutes (so I could run upstairs and...

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Helpful?
1Thank ArtNSoulEscapes
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear ArtNSoulEscapes, We appreciate your review of the Westin Oaks. We regret that parking caused a disruption in your stay and that we did not provide you with a suitable alternative or solution. In regards to the refreshment center in the room, we sincerely apologize for not having effectively communicated to you that the refreshment center stays at room temperature....

Sittard, The Netherlands
Reviewed 7 March 2014

Although this hotel is located great (@ the Galleria Mall) it's services are moderate. For 3 days internet paying $ 26 is too much, using the business center to print 3 pages cost me $ 10. The breakfast is poor, normally you have a buffet, here you have to go to a restaurant etc.. The rooms are good but over-priced....

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Helpful?
2Thank Neierke
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Neierke, We appreciate your candor regarding your recent stay at the Westin Oaks. We regret that we did not provide you with a true Westin Experience. It is disappointing to hear of the inconveniences you endured. Please be assured that we have discussed your comments with our Director of Housekeeping and Broadband so that we can take corrective measures....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: ₹ 10,035 - ₹ 22,322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#33 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
 of 5 bubbles 128kodak, 22 Nov 2016 | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
 of 5 bubbles firefighter57, 6 Oct 2016 | Read review
“Ask for a room facing the Westheimer for a good view--but the traffic can be a bit noisy”
 of 5 bubbles Penelopesparkles, 26 Sep 2016 | Read review
“Avoid rooms close to lifts.”
 of 5 bubbles nicow449, 15 Sep 2016 | Read review
“Choose a high floor.”
 of 5 bubbles Robinson72, 7 Sep 2016 | Read review
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