We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
1700 Smith Street, Houston, TX 77002
E-mail hotel
Expedia.com
Hotels.com
Preferred Hotels
Traveluro
Orbitz.com
Booking.com
View all 17 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (317)
360
Panoramas (15)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
Read more
Updated 06/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Whitehall Houston
Updated 06/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 607 in Houston
Location
Cleanliness
Service
Value
Travellers' Choice
The Whitehall Houston Hotel offers classic Southern Hospitality and charm featuring modern rooms and amenities in downtown Houston.
Read more
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Great View
Languages Spoken
English, Spanish
Hotel links
Special Rate:Advance Purchase
1082Reviews24Q+A100Room tips
Traveller rating
  • 860
  • 130
  • 48
  • 25
  • 19
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Hermenia S wrote a review 19 Jun
1 contribution
We enjoyed our stay at the Whitehall. We love historic hotels. The staff was great , handy shuttle to the Convention Center. Room was nice and clean and quite. Got some good sleep. Price was right , location was great. Overall a great stay in downtown Houston.
Read more
Date of stay: June 2022
Location
Cleanliness
Service
Trip type: Travelled
Helpful
Share
Response from General Manager, Owner at The Whitehall Houston
Responded 2 days ago
Hi 914hermenias, It's so wonderful to hear that you enjoyed your stay, and we appreciate your taking the time to share your comments with us! Our team works hard to ensure each guest has an exceptional stay, and we will certainly share your thoughts with them. Until next time!
Read more
Nia Figueroa wrote a review 19 Jun
1 contribution
I came to Houston to celebrate my one year anniversary with my girlfriend and booked the romance package with the presidential suite. When I checked in I was greeted by Ana. She was kind and helpful and even gave us drink coupons the first night to celebrate. When I went upstairs I was very disappointed in the condition of the room. The walls were dirty and dingy there was rust on the bathroom fixtures and the vents were dusty and coming off the wall. When I tried to call downstairs to the front desk I realized both phones in the room did not work. 😩 I spoke with the front office manager the next day before I headed out (i was going to propose and she said yes Btw 💜) and she made sure the issues were fixed before I came back and comp’d my first night. Even though seeing the room that way the first night was so upsetting they did their best to fix my issues right away. The walls were still dirty but I think cleaning them would take more time so maybe that’s why it wasn’t done. I hope the engineering department shows the presidential suite some love and fixes it up. It really is a beautiful room just needs some upkeep. The restaurant and bar were both enjoyable and they even had live entertainment one night. I also enjoyed the pool. The one thing that still bothers me is that there was no microwave in the room or anywhere in the hotel. Houston has some great restaurants and I couldn’t eat my delicious leftovers. All in all the stay wasn’t bad. The staff at Whitehall are friendly and helpful and I appreciated them during my stay. So I’m still giving them a 4 out of 5. If they put microwaves in the room I wouldn’t mind coming back. And if a microwave isn’t that big of a deal to you then the Whitehall is a good choice.
Read more
Date of stay: June 2022Trip type: Travelled
Helpful
Share
Response from General Manager, Owner at The Whitehall Houston
Responded 2 days ago
Hi 565niaf, First of all, Congratulations on your engagement! We really appreciate your feedback, and while we are pleased to hear our staff was able to assist, we are disappointed to hear your experience did not meet the experience our guests have come to expect. We have taken note of the property improvement areas you referenced and will pass it on to our team for consideration. Kind regards,
Read more
Alice M C wrote a review 16 Jun
2 contributions
Customer Service at this hotel was the best. I and my family was there for my son's wedding. From the time we got there till we left we didn't have to want for anything. Everyone was nice and attentive to our needs. The rooms was clean, the lobby area was good hangout for my family, the outside bar was great. The most wonderful highlight of my stay was with John at the front desk. He was well and beyond to take care of me(mother of the groom) his personality is unbelievable!!!
Read more
Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Share
Response from General M, General Manager at The Whitehall Houston
Responded 1 week ago
Thank you so much for sharing this excellent review with us! We are so pleased to hear that you enjoyed your stay, and look forward to welcoming you back soon. - General Manager
Read more
Drew G wrote a review 7 Jun
London, Canada10 contributions8 helpful votes
Would stay again and highly recommend! Attended the 2022 Rotary Conference and stayed at the Whitehall the rooms are very clean, modern and large, the staff are beyond friendly (as were all the Houstonians). Check in was simple and the Hotel Is within walking distance of everything. The pool was on the smaller side but very well maintained and there was lots of shaded areas to escape the sun if you wanted to.
Read more
Date of stay: June 2022Trip type: Travelled
Helpful
Share
Response from General M, General Manager at The Whitehall Houston
Responded 2 weeks ago
Hi Drew, It's so wonderful to hear that you enjoyed your stay, and we appreciate your taking the time to share your comments with us! Our team works hard to ensure each guest has an exceptional stay, and we will certainly share your thoughts with them. Until next time!
Read more
Nicci P wrote a review 4 Jun
Houston, Texas162 contributions45 helpful votes
+1
We had a wonderful staycation! Clean and spacious rooms, delicious breakfast and Edgars Hermano, and refreshing drinks on a beautiful patio in the summer evening! The cabanas at the pool were a nice added touch for relaxation. Thank you John for your impeccable hospitality! We cannot wait to return!
Read more
Date of stay: June 2022Trip type: Travelled
Helpful
Share
Response from General M, General Manager at The Whitehall Houston
Responded 2 weeks ago
Hi Nicci, We appreciate you sharing your feedback on your recent stay! It's wonderful to hear that you enjoyed your time with us, and we will certainly pass your customer service feedback on to our team. Until next time! - General Manager
Read more
Eric Couchenour wrote a review 3 Jun
Pasadena, Texas2 contributions
One of the most beautiful hotels I've stayed in. Wonderful customer service and delicious food! Part & Parcel has such a warm and inviting atmosphere to enjoy a cocktail with a beautiful scenery. Edgar's breakfast is delightful, definitely a must when staying here!
Read more
Date of stay: May 2022Trip type: Travelled
Helpful
Share
Response from General M, General Manager at The Whitehall Houston
Responded 2 weeks ago
Hi ecouchenour, We appreciate you sharing your feedback on your recent stay! It's wonderful to hear that you enjoyed your time with us, and we will certainly pass your customer service feedback on to our team. Safe travels! - General Manager
Read more
TeddyBuddy wrote a review 3 Jun
San Antonio, Texas2 contributions
Wow great hotel . Staff excellent . Perfect location for passport office and close to many other places in downtown Houston. Highly recommend !!! Excellent breakfast and coffee.Big rooms and very quiet
Read more
Date of stay: June 2022Trip type: Travelled
Helpful
Share
Response from General M, General Manager at The Whitehall Houston
Responded 2 weeks ago
Hi TeddyBuddy, We appreciate you sharing your feedback on your recent stay! It's wonderful to hear that you enjoyed your time with us, and we will certainly pass your great feedback on to our team. Safe travels! - General Manager
Read more
Lacy D wrote a review 2 Jun
New Orleans, Louisiana3 contributions
I stumbled upon The Whitehall about a year ago while looking for a hotel during a visit to Houston. Since then, I've been back 3 times! The staff is absolutely phenomenal, and customer service cannot be beat. From the time they greet me at the front desk, I feel like a VIP. The property is nice and quiet and boasts beautiful rooms and an amazing fitness center. There is also an on-site restaurant with delicious food and an outdoor bar/wine garden situation that always has fun live music and delicious drinks and bites. I will 100% continue to frequent this property when I'm in the area and would recommend it to anyone!
Read more
Date of stay: June 2022
Value
Location
Service
Trip type: Travelled
Helpful
Share
Response from General Manager, Owner at The Whitehall Houston
Responded 3 weeks ago
Hi live_love_lacy, Thank you so much for sharing this excellent review with us. We are pleased to hear our staff makes you feel like a VIP, which you are! We will certainly pass your feedback along to the team. Until next time!
Read more
DSwells wrote a review May 2022
1 contribution
The Whitehall is a lovely property in Downtown Houston, and my room was well-appointed and comfortable. The hotel is not particularly close to anything other than Downtown offices, but for business travel, it is well situated. The staff was not particularly helpful when it comes to identifying local attractions to visit (I learned that there were a couple of museums that I was interested in seeing only from an internet search.). I'm guessing that Downtown feels pretty deserted right now because folks are still working remotely due to COVID - but the area seemed really empty and isolated as I walked to my business location. The two restaurants in the hotel have the same menu (One is open for breakfast/lunch, the other for dinner.). With no fridge or microwave in the room - and still, quite a few nearby restaurants closed - that meant not a lot of nearby food options. Having a different dinner menu would be helpful. And, yes, Houston is hot and humid - and I did see a couple of bugs in my room. Fortunately, they were small (Dare I actually say it - roaches?!) and not giant waterbugs.
Read more
Date of stay: May 2022
Value
Service
Sleep Quality
Trip type: Travelled
Helpful
Share
Response from General M, General Manager at The Whitehall Houston
Responded 3 weeks ago
Hi Thank you for taking a moment to share your thoughts with us. We really appreciate your feedback, and we are disappointed to hear your experience did not meet the experience our guests have come to expect. We have taken note of the property improvement areas you referenced and will pass it on to our team for consideration. Kind regards,
Read more
Debbie C wrote a review May 2022
1 contribution
I truly enjoyed my stay . I was their for a swimming competition and was joining my son. The service here is amazing and the staff is super friendly. It is nice to come in and see people smiling and laughing. We rarely find that anymore. John was very nice and helpful. Everyone at the desk was very accommodating. The rooms were clean and smelled nice. The bathrooms are a bit small but very well kept. The food was great and the patio bar was a delight. Adam made our drinks really good.
Read more
Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
Share
Response from General M, General Manager at The Whitehall Houston
Responded 3 weeks ago
Hi U1384AGdebbiec, It's so wonderful to hear that you enjoyed your stay, and we appreciate your taking the time to share your comments with us! Our team works hard to ensure each guest has an exceptional stay, and we will certainly share your thoughts with them. Until next time! - General Manager
Read more
Previous
123456
PRICE RANGE
$193 - $268 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza houston downtown hotel houston, houston crowne plaza
FORMERLY KNOWN AS
Crowne Plaza Houston Downtown
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
259
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about The Whitehall Houston
Which popular attractions are close to The Whitehall Houston?
Nearby attractions include Magic, Music, & Mayhem (1.0 km), Escape Hunt (0.6 km), and Houston Symphony (1.1 km).
What are some of the property amenities at The Whitehall Houston?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Whitehall Houston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Whitehall Houston?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Whitehall Houston?
Conveniently located restaurants include Phoenicia Specialty Foods, Pappas Bros. Steakhouse, and Flying Saucer.
Are there opportunities to exercise at The Whitehall Houston?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Whitehall Houston have an airport shuttle?
Yes, The Whitehall Houston offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Whitehall Houston located near the city centre?
Yes, it is 1.0 km away from the centre of Houston.
Are any cleaning services offered at The Whitehall Houston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Whitehall Houston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Whitehall Houston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.