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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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938 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Galleria Houston Hotel
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Showing 851: English reviews
Houston, Texas
Reviewed 9 December 2013

Pros: Very clean, great service, great location, large room, comfy beds Cons: Traffic is terrible, no place to eat or drink if the mall is closed Stayed here with my hubby and kids this weekend. We are from Houston so know the area well. We booked a standard room, but I considered upgrading to a larger room because we have...

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Thank VuongStrongWifey
Atlanta, Georgia
Reviewed 7 December 2013

Usually when choosing a new hotel I do research, but knowing the Westin brand, and foolishly thinking it would live up to its reputation, I booked without research. What a rip off! For over $200 a room, and despite using my suite upgrade, I will not return. No concierge lounge, no separate shower stall. I can forgive the chipped paint...

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2Thank Anne A
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Anne A, We appreciate you taking the time to review your recent stay at the Westin Galleria. We strive in providing our guests with a relaxing and rejuvenating atmosphere to unwind in and regret that we did not fulfill our commitment to you and that the aesthetics and layout of the hotel caused a disruption in your stay. We...

Midwest Illinois
Reviewed 5 December 2013

The hotel experience is a typical Westin experience - nice lobby, clean room, comfortable bed, good service. The location is great attached to the galleria with lots of shopping and great restaurants.

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1Thank wanderlust678
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Lovebug, We are thrilled to hear that our locations assisted in providing you a memorable stay with us. We strive in providing our guests with an exhilarating atmosphere to refresh and recharge. We hope to continue being able to provide you with instinctive service on any future travels to the Houston Galleria area! Best wishes, Jennifer Rincon

Malaysia
Reviewed 2 December 2013

This hotel does not live up to the Westin reputation. The hotel is pretty old but this is not a big problem as it is clean. The service is very disappointing. The common toiletries (shower gel, shampoo, slippers, etc) are not readily available in the room and one will need to call to request for these necessities. We called the...

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Thank Muse8
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Muse8, We appreciate your review of your recent stay of the Westin Galleria. We genuinely regret the lack of instinctive service that we provided you. It is never our intention to cause a disruption in our guests stay and apologize for having caused one in yours. We strive in providing personalized guest service and it is disappointing to hear...

Giddings
Reviewed 26 November 2013

Enjoyed the Westin Hotel --what can I say? from the aroma the strikes you as you step-in the door to the farewell as you leave. What I love about Westins is the consistency and service without question. Always professional-that's a Westin. You can count on the location and to be surprised by instant tech or maintenance service without delay to...

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Thank CASGiddings
USA
Reviewed 26 November 2013

I stayed here for a recent convention. Even though I only booked a Standard room, it was very nice, had everything I needed. The bed was one of the most comfortable I've ever slept in in a hotel, with clean sheets and pillows. Plus I got a $5 coupon each day I waived housekeeping, as an eco-friendly measure.

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Thank ricegnome
Luxembourg City, Luxembourg
Reviewed 26 November 2013

Service is slow. No spa on site even if Westin put this in his chart to its customers. The location is perfect and they know it. Everything is average at best. You must exit the hotel to get breakfast. The concierge is not guiding you we'll for restaurants. Thanks for trip advisor for their help on this!

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Thank hjacobsvanmerlen
San Antonio, Texas
Reviewed 24 November 2013 via mobile

Very quiet rooms and nice. Comfy beds and great workout room. No free wifi, no free breakfast. No sample shampoo or conditioner or vanity set in the room. Quick access to the mall. Great view of the city.

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Thank ZenAngel4
Austin, Texas
Reviewed 18 November 2013

My wife and I spent four days at this hotel attending a conference. Like all Westin's, it has a more modern feel, but this hotel was built 50 years ago, and even though I'm sure it's been upgraded, it's showing its age. And not having an in-house restaurant and/or bar is very strange. (One can wander into the huge mall...

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Thank Livin_in_Germany
Vancouver, Canada
Reviewed 17 November 2013

We spent 1 night here back in July this year and it was a good chance to catch up on shopping due to the location. The gym had sufficient equipment and the room was clean and a reasonable size. The bathtub/shower may need a bit of updating.

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Thank TravelBugGecko

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: ₹ 10,096 - ₹ 23,319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#32 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room closer to the elevator means less walking as the complex is vast”
  • Double Room
  • Dated restroom
  • View of the pool
  • Bathroom
  • Cityview
  • Double Room
  • Double Room
  • Dated bathroom
 of 5 bubbles 391benjaminl, 1 Mar 2017 | Read review
“Don't choose a room at all. Stay somewhere else.”
 of 5 bubbles reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
5 of 5