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Westin Galleria Houston Hotel

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938 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Galleria Houston Hotel
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Showing 851: English reviews
New York
Reviewed 25 September 2014

Checked in at 9 PM, no acknowledgement of my platinum status, didn't have my reserved room type so I was stuck in a room with double beds, dingy hallways, no Internet access in the gym, buttons on the treadmill didn't work, no water in the gym, no Wall Street Journal's in the hotel, no club lounge, charged me $12 for...

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Helpful?
1Thank nycnd
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear nycnd, We appreciate your candor regarding your recent stay at the Westin Galleria. We sincerely apologize for any inconveniences you endured. We regret that due to occupancy levels we were unable to provide you with your requested room type. You may be interested to know that we are in the process of extending our WiFi to our Westin Work...

Kerrville, Texas
Reviewed 25 September 2014

We had a great stay at the Westin Galleria. We have also stayed at the Westin Oaks at the Galleria and decided to compare the two. Bottom line - both were excellent! The staff is amazing and the location is perfect. Both tie in the "perfect shower"category! The Westin parking entrance is a bit more elusive; however, you are usually...

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Helpful?
Thank wearytraveler416
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear wearytraveler416, We appreciate your kind review of the Westin Galleria. We are thrilled you enjoyed the heavenly rain fall shower. We hope you continue allow us the privilege of hosting you during any future travels. Be well, Jennifer Rincon

Alpine, Texas
Reviewed 21 September 2014

We love to stay at this location because my husband and one of my children likes to spend time in the hotel room, and my other child and I love to walk around and shop. There are endless possibilities for food at the Galleria. the rooms are spacious with lots of shelving and closet space. Beds are incredibly comfortable with...

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Helpful?
Thank Midnightred2003
Perth
Reviewed 21 September 2014

Was a clean room, nothing flash, internet pretty good also. Close proximity to the galleria mall which was good for eating options. It was pretty busy when I was there, and I think it was booked out- place seems a little busy.

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Helpful?
Thank Lukesal37
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Lukesal37, Thank you for taking the time to review your recent stay at the Westin Galleria. We appreciate your feedback and hope you will allow us the opportunity to provide you with a renewed Westin Experience during any future travels to the Houston Galleria area. Best wishes, Jennifer Rincon

London, United Kingdom
Reviewed 20 September 2014 via mobile

I stayed here in July for business. The location of the hotel is great for any business you need to do in the Galleria area, and the location adjacent to the Galleria mall - with lots of shopping and restaurants - is also great for a business traveler. The staff of the hotel were fantastic - friendly and really went...

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Helpful?
Thank markk612
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear markk612, We greatly appreciate your kind words regarding your recent stay at the Westin Galleria. We are always thrilled to hear that our staff assist in creating a memorable Westin Experience. We hope to continue hosting you during any future travels to the Houston Galleria area. Best wishes, Jennifer Rincon

Seattle, Washington
Reviewed 11 September 2014

I was disappointed by this Westin Hotel. When I arrived at 8:30 PM, I was told that my room was not ready because they were busy and behind at 8:30 PM with housekeeping! The room itself was large but uninspired. The bathroom was not fully cleaned.I requested a wake up call at 8 AM and it did not happen until...

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Helpful?
1Thank seattlejim01
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Seattlejim01, We greatly appreciate your candor. We sincerely apologize for the inconveniences you endured during your stay with us and assure you that this was an exception to the level and quality of service we strive in providing. We hope to have the privilege of hosting you during any future travels to the Houston Galleria area so that we...

Fort Lauderdale, Florida
Reviewed 10 September 2014

I'm a Starwood platinum member, timeshare owner and lifetime gold member. I was a assigned a connecting room with two double beds. Additionally, the balcony is not accessible but there is no indication of that on the website. Look elsewhere when in Houston.

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Helpful?
1Thank john s
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear John S. Thank you for taking the time to review your recent stay at the Westin Galleria. We sincerely apologize that we did not effectively communicate the inaccessibility of the balconies on our property. We would like to invite you to our sister property on the other side of the Galleria mall as those balconies are still accessible. We...

Reviewed 9 September 2014

Stayed for 2 nights in a deluxe room. Check in was very friendly and we were given a great room on the 20th floor. Very clean with terrific city views. I'm a fussy sleeper but I have stayed in 3 Westins now and can honestly say I have never woken once in any of their rooms. Well, obviously I did...

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Helpful?
Thank Downroute9
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Downroute9, Thank you very much for your review of the Westin Galleria. We are elated that you and your family enjoyed your Westin experience. Our heavenly beds are incredibly inviting and it is always a shame when you have to get up and ready for the day! We hope to have the opportunity to host you and your family...

Miami, Florida, United States
Reviewed 8 September 2014

The hotel was nice. We went for a wedding back in March of this year. The room was spacious, and I loved that we were so close to the Galleria mall. The issue was that they took out over $100 upon check-in, with no prior notice or anyone telling us anything when we were checking in. They need to be...

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Helpful?
1Thank Alina C
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Alina C. We thank you for the insight regarding your recent stay at the Westin Galleria. We sincerely apologize for not effectively communicating the incidental hold at the time of check-in. It is standard practice for a hold of $100 to be placed on the credit card for incidentals that is then released at the time of check-out. It...

Houston, Texas
Reviewed 8 September 2014

Stayed here for a company Christmas party. I think the rooms are a tad dated but it suited our needs. The walkout balconies are a nice touch. There isn't much of a wow factor, hence the 4 stars and not 5, but the hotel is ideally located and the staff were very helpful and professional.

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Helpful?
1Thank KS1019
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Milah83, Thank you for taking the time to review your stay at the Westin Galleria. We hope you enjoyed your Christmas party and hope to have the opportunity to host you again this holiday season. Be well, Jennifer Rincon Guest Relations Supervisor

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: ₹ 10,104 - ₹ 23,207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#32 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room closer to the elevator means less walking as the complex is vast”
  • Double Room
  • Dated restroom
  • View of the pool
  • Bathroom
  • Cityview
  • Double Room
  • Double Room
  • Dated bathroom
 of 5 bubbles 391benjaminl, 1 Mar 2017 | Read review
“Don't choose a room at all. Stay somewhere else.”
 of 5 bubbles reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
5 of 5