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Westin Galleria Houston Hotel

1,010 reviews
#106 of 517 Hotels in Houston
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Traveller (191)
Room & Suite (181)
Pool & Beach (24)
Overview
  • Excellent30%
  • Very good36%
  • Average21%
  • Poor9%
  • Terrible4%
Travellers talk about
“daily grill”(61 reviews)
“heavenly bed”(18 reviews)
“self parking”(27 reviews)
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Westin Galleria Houston Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,010)Write a Review
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All reviewsdaily grillheavenly bedself parkinglocation is greatrooms are largeeasy accessbusiness centerhotel restaurantenjoyed my staybusiness tripgalleriaconferencevaletgymgaragestarbucksconvenience
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21 - 25 of 917 reviews
Reviewed 1 November 2017 via mobile

The room was nicely finished. The bed was SO comfortable. The pool area has not been updated. There’s no area to grab breakfast, you have to walk into the mall to Starbucks. I would stay here again if I was traveling for business.More

Thank brzy1018
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 2 November 2017

Thanks for the feedback, I was happy to read that you enjoyed the newly renovated room, we continue to get a great many compliments about the new rooms and décor. We are currently working on the lobby renovation which is slated for completion later this...More

Reviewed 27 October 2017 via mobile

A very solid Westin - the rooms have been recently renovated so they are fresh. Other parts of the the Hotel such as the lobby are being redone and should complete in November 2017. The hotel is integrated with a large upscale shopping mall so...More

Thank boston65
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 30 October 2017

Greetings; thanks for sharing the feedback, we continue to get a great deal of very positive feedback about the newly renovated guestrooms. We are indeed in the midst of the lobby renovation and are eagerly awaiting the completion of the lobby renovation which will feature...More

Reviewed 21 October 2017

Got the room for almost 60% off through Priceline Name Your Price, so I can't really complain about much. But there is really not much to complain about. I did feel they denied a few of my requests because I got it so cheap. Asked...More

Thank kaylad24
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 24 October 2017

Thanks for the feedback, we offer some great sales at the hotel, these are often featured via our own website. I was delighted to read that you enjoyed the newly renovated rooms and the proximity to the Galleria. I hope we will see you back...More

Reviewed 20 October 2017

The Westin Houston Galleria exceeded our expectations in every way. The rooms are spacious, attractive, clean, and comfortable. The food is delicious and the staff is amazing. In particular, Melanie Jiro went above and beyond to create an exceptional guest experience for our family. She...More

Thank dnm96
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 21 October 2017

Thanks for the feedback, I was delighted to read that you enjoyed the newly renovated guestrooms and more importantly that Melanie's exceptional service has made you a loyal Westin supporter. I will ensure to share the feedback with Melanie as I know your comments will...More

Reviewed 15 October 2017

way over priced and they even have the temerity to charge for a package that i had sent to the hotel. breakfast is not in the hotel itself, but in the mall. parking is also not very convenient for an hotel in this price range.More

Thank Ianqatar
Response from Mark W, General Manager at Westin Galleria Houston HotelResponded 16 October 2017

Thanks for the feedback, the hotel does utilize UPS ( United Parcel Services) as its on site partner which handles the receiving and shipping of all packages at the hotel. They do charge a fee for receiving packages as they ensure that the package is...More

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134567184
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$ 164 - US$ 390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 164 - US$ 390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (191)
Room & Suite (181)
Pool & Beach (24)
Dining (14)
Amenities (24)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Tenderminded1430
21 June 2016|
Answer
Response from Juan Pablo M | Reviewed this property |
I am sorry, I didn't get the change to go to the pool this time and Front desk didn't informed us anything
0
Votes
Sadie'schoice
28 January 2016|
AnswerShow all 13 answers
Response from Tutu1973 | Reviewed this property |
Daily grill right outside hotel in mall is a great place. Like a little walk?? Go to ice skating rink downstairs to La Madeline .
1
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123
Room Tips
"Top floor but dont expect any views"
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"Higher floors give You a great view ."
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"The Front Desk Staff (Melanie Jiro, in particular) will help you determine the best room for your needs."
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"Ask for Westheimer side."
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