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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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927 Reviews from our TripAdvisor Community

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Showing 842: English reviews
Warwick
Reviewed 3 days ago NEWvia mobile

Stayed here again for 2 nights. If you need a bit of room in your room then it's perfect. The decor and general upkeep could do with a bit of attention but it's in a great location. And the staff are super friendly. If you need access to shopping then this place is perfect for you. I had a room...

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Helpful?
Thank Tom R
New York City, New York
Reviewed 4 days ago NEW

The Westin Galleria is a very nice property.The location is very good.The accommodations are very good.The rooms are very spacious &clean.The hotel being connected to the mall is a GREAT convenience.Staff was friendly &helpful.

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Thank kevin r
Columbus, Mississippi
Reviewed 1 week ago NEW

The Westin Galleria is a very nice property. The accommodations are very good. Rooms are clean and beds are comfortable. The rooms are very quiet as well. Staff is friendly and helpful. Concierge desk is supply of several papers.

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Helpful?
Thank John D
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings John D, Thank you for taking the time in providing us feedback regarding your most recent stay at the Westin Galleria Houston. We are delighted to receive a perfect 5 star rating! We sincerely appreciate your praise regarding our personable staff as well as our comfortable Heavenly beds and adequate cleanliness. If your travels bring you back, we hope...

San Antonio
Reviewed 3 weeks ago

This Westin is priced as a higher end hotel, but the quality is comparable to a budget hotel. Stayed here in January for my daughter's dance competition. This is the worst Westin I've ever stayed at. When I pay this much to stay at a hotel I have expectations. Westin should be embarrassed to have their name on this hotel....

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Helpful?
Thank reyeskr
Management response:

Greetings Reyeskr, Thank you for taking the time to share the details of your recent stay with us. We sincerely apologize for the situations you have experienced and can assure you that this does not meet our standards. Please know our guest feedback is a vital tool in assisting us to continue to elevate our guest services and we take...

Olathe, Kansas
Reviewed 3 weeks ago

My firm held a half-day business program on Floor 24 (top floor) and the food and set-up was very good. Lots of staff to help with any issues and accommodating guests. We ran into some distracting/disturbing noises a couple of times during the program, someone banging around silverware or working on something in the room next door. Without that glaring...

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Helpful?
Thank RyanP_KC
Daisy M, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings RyanP_KC, Thank you for providing valuable insight regarding your most recent visit to our meeting space. We are thrilled to know our staff was beyond accommodating and truly reflected the type of hospitable service we are so proud in providing. I do want to take this time and extend my apologies for the erratic noise you were subjected to....

Mexico City, Mexico
Reviewed 4 weeks ago

They did not calculate correctly the tax on my pre-paid reservation, so they ended up charging me 60 usd more without telling me!! whats worse is that the receptionist had told me everything was set and paid for! Also the room had a very weird smell and not in a good way.

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Helpful?
Thank sofiard85
Candance T, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings sofiard85, Thank you for taking time to complete the survey on your recent stay at the Westin Galleria Houston. As a Starwood Hotel and Resort, we thrive to exceed our guests expectations and I am sadden to know we unsuccessful in many areas. We sincerely apologize for the inconvenience and would love to hear more about your experience with...

Tulsa, Oklahoma
Reviewed 4 weeks ago

outstanding service with an exceptional staff. they provided recommendations for the area, and were helpful throughout my stay. very clean and comfortable accommodations. conveniently located in the galleria area.

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1Thank Kari04151970
Candance T, Westin Experience Specialist at Westin Galleria Houston Hotel, responded to this review

Greetings Kari04151970, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. We appreciate your 5 star rating! We appreciate your warm praises regarding our staff's commitment of providing dynamic service and convenient amenities which created a memorable Westin experience. Should your travels bring you back to the Houston Galleria, we...

Reviewed 4 January 2017

I booked through a third party website and paid in full, weeks ahead of time. When I found out they were doing extensive construction during my planned stay, I asked for a cancellation. The hotel said NO- essentially the cancellation fee would be 75% of my reservation. I decided to tough it out. When I arrived, I had no reservation....

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Helpful?
1Thank Karen S
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Karen S, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria Houston. I understand the frustration caused by our overall properties condition due to our current renovation project as well as the unyielding 3rd party reservation policy, and would like to extend our sincerest apologies for any inconveniences experienced during...

Reviewed 30 December 2016

Clean, centrally located & convenient with no frills.....rooms are quite large, beds offer Starwood standard heavenly comfort, bathroom are well-equipped. Gym is quite large compared to other hotels in the area & has good cardio & strength training machines. In room dining is expensive & nothing fancy, breakfast restaurant is in the Galleria mall. Parking is free & ample as...

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Helpful?
Thank Zafar S
Candance T, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Greetings Zafar S, Thank you for taking time to provide us with feedback on your recent stay at the Westin Galleria. We are happy to hear that our Heavenly amenities, complimentary self-parking and central location provided convenient attractions encouraging an invigorating stay. I understand the frustration caused by our overall properties condition coupled and would like to extend our sincerest...

Reviewed 29 December 2016 via mobile

From the room size to the amenities to the gym to the closeness to the mall! Staying at the Westin Galleria is overall a great experience! Im staying here with my family and its been such a great experience!

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Helpful?
Thank Hector H
Management response:

Greetings Hector H, Thank you for taking the time to provide us with insight regarding your recent stay at the Westin Galleria Houston. We are thrilled to know of your 5 star experience! We are delighted to know our convenient location as well as our high quality Westin Workout amenities were able to fulfilled a feel-good stay. It is refreshing...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: ₹ 10,216 - ₹ 25,136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#32 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
6 questions
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose a room at all. Stay somewhere else.”
 of 5 bubbles reyeskr, 30 Jan 2017 | Read review
“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
“Don't take the rooms close to the elevators”
 of 5 bubbles Dan_98765, 10 Nov 2016 | Read review
5 of 5