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The Lancaster

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#1 of 499 Hotels in Houston
Certificate of Excellence
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The Lancaster
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1,176 Reviews from our TripAdvisor Community

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There are newer reviews for The Lancaster
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Showing 1,134: English reviews
Houston, Texas
Level Contributor
3 reviews
Reviewed 2 weeks ago

The staff was very friendly and helpful. The hotel has been renovated recently but still retains its historic charm. Walking distance to several restaurants, entertainment and theaters. Perfect for those who like to walk to their venues.

Helpful?
Thank geoff678
LancasterManagement, Manager at The Lancaster, responded to this review

We love being in a walkable area in the mostly unwalkable city of Houston! And we are very proud of our history, and historic charm. Thanks for the review. I hope you'll be back to stay with us again soon. Best, Lauren W, Hotel Management More 

1 review
Reviewed 2 weeks ago via mobile

Beautiful hotel with personable staff. Comfortable room and bed; quiet, as well. Nice and close to the theatre district. The restaurant is excellent as well. We used the hotel shuttle to travel to the Hobby Center to catch a show. It was so nice afterwards that we walked back.

Helpful?
Thank Robert S
LancasterManagement, Manager at The Lancaster, responded to this review

Thank you for taking the time to write a review of The Lancaster! I am so pleased you enjoyed your stay, and I hope you'll be returning soon. Sincerely, Lauren W, Hotel Management More 

1 review
Reviewed 2 weeks ago via mobile

The location of the hotel was what initially drew me to choosing to stay here. However the amazing staff was what made the stay that much better. Not knowing much about the area, Russell was extremely helpful in not only suggesting great dining establishments but made reservations on our behalf. The hotel is beautiful and everyone we encountered was friendly... More 

Helpful?
Thank Bec0410
LancasterManagement, Manager at The Lancaster, responded to this review

Thanks so much for the great review. Our staff is truly amazing, and Russell is definitely one of a kind! We hope you'll be back to stay with us again soon. Best, Lauren W, Hotel Management More 

Port Neches, Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The Lancaster is a boutique hotel. It is in downtown Houston and reflects a time past. There are some family attractions close by like the Alley Theater and the Houston Aquarium. The staff is very friendly but not what I expected from a hotel of this class. Although we did not mind doing so, no one offered to take our... More 

Helpful?
Thank SweetieBob
LancasterManagement, General Manager at The Lancaster, responded to this review

Thank you for the feedback. I am surprised our valet staff was not there to assist with your luggage. And I am sorry that you found the Lancaster’s breakfast buffet unsatisfactory. Most of guests RAVE about the breakfast. The Lancaster family takes a lot of pride in the buffet and believes it to be superior to the ubiquitous "continental breakfast"... More 

Minneapolis, Minnesota
1 review
Reviewed 2 weeks ago

The room was really well prepared and had so many cute and great details. All the staff were extremely helpful on each occasion, and the location was perfectly close to all important places in the downtown. Would definitely staying here again if I travel Houston again.

Helpful?
Thank Respondand
LancasterManagement, Manager at The Lancaster, responded to this review

Thank you for celebrating your birthday with us! We truly love helping people celebrate special occasions. As a family-owned, independent hotel it is our goal to provide personalized service and always exceed our guests' expectations. I hope you'll be back again very soon. Best, Lauren W, Hotel Management More 

Los Angeles, California
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 2 weeks ago via mobile

I loved my stay at the Lancaster. It was only one night for work but the hotel is just lovely! Really classic but modern and grand. It's in a great location and customer service is superb. My car got a flat tire and when the rental car company gave me a hard time about fixing it, making me wait two... More 

Helpful?
Thank flacaSandra
LancasterManagement, Manager at The Lancaster, responded to this review

I'm sorry to hear you got a flat tire, but glad we could help you out! Our team always tries to go above and beyond for our guests. I hope you'll be returning soon on a leisure trip! Thanks for taking the time to write a review. Sincerely, Lauren W, Hotel Management More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
Reviewed 2 weeks ago via mobile

This was my third stay at the Lancaster, a hotel which never fails to disappoint. Thanks to Laura Fowler and the team - 5-star service, superb rooms, good bistro and really well located. Highly recommended.

Helpful?
Thank Gybe-ho
LancasterManagement, Manager at The Lancaster, responded to this review

Thank you so much for taking the time to write a review of The Lancaster. I'm glad to know that you found our accommodations comfortable, amenities great, and staff friendly and helpful. As a family-owned, independent hotel it is our goal to provide personalized service and always exceed our guests' expectations. I hope you'll be back again very soon. Best,... More 

1 review
Reviewed 2 weeks ago

The room was beautifully appointed and comfortable. All the staff were friendly and knowledgeable about both the hotel and surrounding Houston downtown area. Jazz in the lobby and a really good breakfast was included in the rate.

Helpful?
Thank Penny F
LancasterManagement, Manager at The Lancaster, responded to this review

Thank you for taking the time to write a review of The Lancaster! I'm so pleased you enjoyed your stay and I hope you'll be back again soon. Best, Lauren W, Hotel Management More 

A TripAdvisor Member
Reviewed 2 weeks ago via mobile

Love the Lancaster. Always our first pick. The staff, Russell Lena David Sarah Bob and Danny were amazing. Always went above and beyond in all that they do! Beautiful rooms great restaurant and great service. Thank you again and see you soon.

Helpful?
Thank A TripAdvisor Member
LancasterManagement, Manager at The Lancaster, responded to this review

Thank you so much for taking the time to write a review of The Lancaster. I'm glad to know that you find our accommodations comfortable, amenities great, and staff friendly and helpful. As a family-owned, independent hotel it is our goal to provide personalized service and always exceed our guests' expectations. Thank you for your continued business! Best, Lauren W,... More 

1 review
Reviewed 2 weeks ago via mobile

The Lancaster is a rare find. My room was beautiful, elegant and unbelievably comfortable. I especially loved the high, firm bed with crisp white sheets and plenty of pillows, the plush robes, and the vintage-feeling bathroom. Nothing too fussy, just a sense of quality and a focus on the things that matter most to make for a great stay.

Helpful?
Thank M. Katherine D
LancasterManagement, Manager at The Lancaster, responded to this review

Thank you for the wonderful review. Our bedding is indeed above and beyond what you normally find at a hotel, but we think comfort is pretty important! I am so pleased that you enjoyed your stay with us. I hope you'll be back again soon. Sincerely, Lauren W, Hotel Management More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bistro Lancaster
Bistro Lancaster
Cuisines: American, French, Contemporary
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service. ... more   less 

Additional Information about The Lancaster

Address: 701 Texas St, Houston, TX 77002-2712
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Price Range: ₹ 9,750 - ₹ 28,501 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lancaster 4*
Number of rooms: 93
Reservation Options:
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Also Known As:
The Lancaster Hotel Houston
Lancaster Hotel Houston
Lancaster Houston
Hotel Style:
#1 Luxury Hotel in Houston
#1 Romantic Hotel in Houston
#4 Business Hotel in Houston
#6 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Lancaster staff and other travellers.
23 questions
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Questions? Get answers from The Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the second floor, it has the Lion's Den with food and drinks and ice cream”
 of 5 bubbles nicolemO8315SZ, 30 Nov 2016 | Read review
“Quiet, comfortable rooms.”
 of 5 bubbles , 28 Nov 2016 | Read review
“ask for a room on a high floor to get a view of downtown Houston.”
 of 5 bubbles allanbowers, 27 Nov 2016 | Read review
“Look for a weekend package deal”
 of 5 bubbles geoff678, 21 Nov 2016 | Read review
“The one bedroom suite offers great views and feels like a small condo.”
 of 5 bubbles Byron_Rob2016, 15 Nov 2016 | Read review
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