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Crowne Plaza Houston - Brookhollow

PricelineUS$ 93*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Crowne Plaza Houston - Brookhollow
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530 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston - Brookhollow
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Showing 515: English reviews
Austin, Texas
Reviewed 10 August 2016

Booked two nights. Hotel dated and needs updating. Room smelled dusty and my allergies kicked in. Because of this I wouldn't stay here again. Location was OK. Close to freeway. AC not too loud. Free parking. No breakfast included but coffee maker in room.

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Helpful?
Thank Paolobonelli
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for taking the time to review the hotel. I want to apologize for the inconvenience you experienced while a guest here. Allergies are no laughing matter. We will certainly check the room and take appropriate action as needed. Thank you for being our guest and we do look forward to seeing you again in the future.

Reviewed 25 July 2016 via mobile

Quick check in, with a friendly front desk-Neecy answered all my questions and was very courteous. Rooms were clean, spacious and water pressure was great! Pool area was nice, kids enjoyed. The adults had a great time in bar area with pool table. Great value/rate, especially on weekend. Will stay here again!

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Helpful?
Thank Cherie G
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Cherie G, Thanks for your review. I was glad to hear that you enjoyed the pool, bar and the many amenities the hotel has to offer. I always believed we are a great weekend get-away for that time when you just need a change of scenery. And yes, we do tend to be a great value on the weekends. Thank...

Reviewed 23 July 2016 via mobile

I have traveled a great deal for my career, and I can honestly state that my stay at Crowne Plaza in Houston was extraordinary. The entire staff had smiles on their faces and were eager to please. Frank and Stanley shuttled us everywhere and offered information on the "non-tourist" fantastic eateries. They also got us to our convention early every...

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Helpful?
Thank Tammy B
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Tammy B, Thank-you for taking the time to write about your recent stay. I am so glad to read that you were very happy with the hotel and the customer service we provided you. I will certainly pass on your wonderful comments to our drivers. They will be thrilled to hear how much you appreciated their efforts. Again, thank-you for...

Killeen, Texas
Reviewed 18 July 2016 via mobile

Received a very good rate for a really nice room. Will go back there for my next stay. Woman at the counter was very polite. Even though there wasn't a microwave or fridge in the room, my wife and i were able to warm up our leftovers and eat them in a nice intimate setting in the lobby. The room...

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Helpful?
Thank bcanales
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for taking time out of your busy day to write Trip Advisor about your recent stay. We certainly enjoy reading about the experiences our guests have at the hotel. I was delighted to hear that you enjoyed your stay here. We work hard every day to give our guests the best possible service. I will certainly pass your kind...

Kansas City, Missouri
Reviewed 29 June 2016

This is not a brand-new hotel, and if you look closely, there are some signs of aging. However, it appears to be kept up and is clean. The bed was comfortable. Most importantly, the staff was very friendly, polite, hospitable and responsive to all requests. Room service and catering was also very good.

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Helpful?
Thank Ariat X
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for taking time out of your busy schedule to write about your recent stay at the hotel. I was delighted to hear that you enjoyed the comfort offered by our beds. I also want to thank-you for acknowledging the hotel staff. We strive every day to make our guests feel welcome and appreciated for staying with us. I will...

Wylie, Texas
Reviewed 22 June 2016

We went down to Houston for a softball tournament and stayed at the Crown Plaza Brookhollow. The staff was great. Frank, Henry Strait, Ryan, Laura and Ashley were fantastic They went above and beyond to make our stay as comfortable as possible. The hotel was great and comfortable. The breakfast was fantastic with so much to choose from. Staff really...

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Helpful?
Thank faulknercaro
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank very much for posting a review of your recent stay on trip advisor. I was delighted to read that you enjoyed the breakfast selection and that you felt the hotel was comfortable. I will certainly pass on your comments to the staff members you recognized. They will be thrilled that you mentioned them for the excellent customer service you...

Lafayette, Louisiana
Reviewed 18 June 2016 via mobile

We stayed at the motel part of the hotel and shortly thereafter concluded that we'd be better off staying in our vehicle! There were ants crawling around the bathroom and the ceiling looked like it had started caving in but was only patched and painted. The elevators were broken during most of our stay and there was a room service...

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Helpful?
Thank Bridget B
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for your review on trip advisor. What you encountered during your visit is not the norm at the hotel and I want to take this opportunity to sincerely apologize for the inconvenience you experienced. I can assure you the matter will be dealt with. Thank-you for bringing it to my attention.

Salisbury, United Kingdom
Reviewed 13 June 2016

This hotel has a good location for business, but it is getting tired and rooms are in need of a revamp. the front desk staff are excellent and really seem genuinely helpful. the breakfast is good, but nothing out of the ordinary, the WIFI is average, but reliable.

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Helpful?
Thank euanmur
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you very much for taking time to write a review of your recent staff. I'm so glad you found the staff to be friendly and in particular the front desk. I will certainly pass on your nice comments to them. We are continuing to plan a major renovation for the hotel in the near future. Again thank you for the...

Texas City, Texas
Reviewed 13 June 2016

The Hotel Staff are all very nice, and the breakfast buffet was really good -- lots of choices. My bathroom was in need of some new grout and some minor repairs. There was wallpaper that needed to be repaired in my room and updated. The Bed was comfortable and air conditioner wasn't too loud, so that was good, I slept...

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Helpful?
Thank TMG66
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

TMG66....Thank-you very much for your review. Thank-you for the compliments regarding the staff and breakfast. We strive to be the friendly and welcoming hotel to each and every guest that comes our way. While we are very convenient to get to the construction on 290 can be difficult to navigate during rush hour with all the construction taking place. With...

Portland, Oregon
Reviewed 6 June 2016

We came out for the Jiimy Buffet show, and to bid some jobs in the Houston area (working and playing) We stayed in the bayou executive suite. Their rooms and especially suites are gorgeous, spacious and exceptionally comfortable and affordable. Their in house restaurant is great and their bar has an excellent selection and very friendly service.Their conference rooms are...

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Helpful?
Thank ChristinaandT
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you so much for the great review. I was certainly glad to hear that the staff took good care of you and in particular Rita. I will let her know how much you appreciated her diligence and service to make your stay enjoyable. Again, thank you very much for your kind comments. We look forward to serving you in the...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 5,155 - ₹ 10,762 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do NOT choose room 111-the a/c does NOT work and room is right off lobby-very loud w/ people going by,all night long.”
BJCGarland, 11 Apr 2017 | Read review
“Do not accept a room on 2nd floor as it is open to lobby.”
G1698SKmichellem, 20 Feb 2017 | Read review
“I was on the second floor and it was nice and quiet.”
shalisan2017, 16 Feb 2017 | Read review
“10th floor”
denisecO5215EW, 13 Feb 2017 | Read review
“The suite with the king size bed is huge.”
buczgrl98, 13 Jan 2017 | Read review
5 of 5
Priceline
US$ 93* /night
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TripAdvisorUS$ 94
HotelQuicklyUS$ 111
Booking.comUS$ 94
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Prices are for 1 room, 2 adults
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