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Crowne Plaza Houston - Brookhollow

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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
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Overview
  • Excellent47%
  • Very good25%
  • Average15%
  • Poor7%
  • Terrible6%
Travellers talk about
“henry strait”(40 reviews)
“front desk”(136 reviews)
“older hotel”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (554)
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All reviewshenry straitfront deskolder hotelgreat customer servicethe entire staffroom rateritafreewayconferenceshuttle
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31 - 35 of 538 reviews
Reviewed 16 February 2017

I was greeted with the warmest welcome ever by the hotel check in lady named Niecy Jackson when I came in. Every time I came in or out, she welcomed me back by name. Felt like family!! My room was huge and clean.

1  Thank Shalisa N
Reviewed 16 February 2017

Honestly, this hotel is a bit dated. What stands out to me however is the customer service that Henry Strait provided. He was genuine, down to earth while at the same time staying professional. Nowadays everything is the cann'ed rehearsed responses that sound robotic, but...More

Thank franklin32475
Reviewed 14 February 2017

I reserved this hotel at the last minute not realizing that it was Superbowl weekend when I booked my flight into Houston. The price was exorbitant considering that this was not close to my usual Galleria area hotels. Had never heard of Brookhollow. However, I...More

Thank Denise C
Reviewed 29 January 2017

Second year at this venue, Henry, Ryan, Kay, and Marshall Lemoine are the standouts for me, but the entire staff was courteous and professional for our event. A 3 day event can strain the best staff but they were nothing but great. Thanks to all.

Thank Brad b
Reviewed 23 January 2017

As a IHG Spire Elite member, I am surprised there is a such rundown Crowne Plaza property in the chain... This hotel is super dated and many things are broken down. The front staff are amazing and housekeeping staff try their best to keep the...More

Thank knowmyhotels
Response from IHGService, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 8 February 2017

Hi knowmyhotels! Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is nice to hear that you were satisfied with the...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$ 78 - US$ 132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Best Value Hotel in Houston
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 78 - US$ 132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Best Value Hotel in Houston
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Go somewhere else, especially if you have asthma or allergies."
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"Do not stay at this hotel"
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"Stay somewhere else."
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"Recommend the main building until others are remodeled."
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