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Crowne Plaza Houston - Brookhollow

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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
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Overview
  • Excellent47%
  • Very good25%
  • Average15%
  • Poor7%
  • Terrible6%
Travellers talk about
“henry strait”(40 reviews)
“front desk”(136 reviews)
“older hotel”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Reviews (553)
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All reviewshenry straitfront deskolder hotelgreat customer servicethe entire staffroom rateritafreewayconferenceshuttle
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241 - 245 of 537 reviews
Reviewed 21 October 2013

We stay here every time we come to Prairie View"s homecoming game. It is an excellent facility with excellent food and excellent service. I didn't get the name of the maid who cleaned our room, but she did an excellent job each day. The beds...More

Thank Kathryn J
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 21 October 2013

Thank you for taking the time to comment on your weekend with us. We look forward to the annual Prairie View weekend and are glad to hear that you enjoyed it as well. We look forward to hosting the event next year. Dave Comerota General...More

Reviewed 18 October 2013

I enjoyed my stay at your hotel. What I wanted to do was formally applaud two of your team members, Crystal and Henry. They were both friendly, helpful and quick to act. What impressed me most was that Henry referenced me by name each time...More

Thank Michael F
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 21 October 2013

Thank you for taking the time to comment on your experience with the Crowne Plaza Houston Northwest. Our goal is to provide excellent service and it is great to hear that Crystal and Henry provided this. I have shared your comments with them and let...More

Reviewed 15 October 2013

I stayed for 2 nights in September. 15 minutes after we arrived, my husband remembered that he left his cell phone in the truck, went downstairs and found our truck broken into. Whoever did it punched the lock, ripped our dash apart and stole our...More

Thank Jacque G
Response from IHGCare, Guest Relations Manager at Crowne Plaza Houston - BrookhollowResponded 31 October 2013

Dear Jacque G, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not...More

Reviewed 14 October 2013

The Brookhollow property is average. In need of updates. However, the staff was outstanding. Henry Strait was great. He went above and beyond! He never missed a chance to offer help, assistance, etc. Megan, front desk, was also outstanding. She help me with several questions...More

Thank John T
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 15 October 2013

Thank you for your comments about the staff at the Crowne Plaza Houston Northwest. We realize we need a few upgrades and these are in the plans for the coming year. That being said we do feel our staff is our greatest asset and I’m...More

Reviewed 12 October 2013

We were there for a convention, and this worked great. The room was clean and comfortable, and quiet. The staff was so helpful with any questions or concerns. There were over 200 people there for the convention, but they carried it off without a hitch....More

Thank Susan M
Response from CPNorthwest, General Manager at Crowne Plaza Houston - BrookhollowResponded 15 October 2013

Thanks you for taking the time to comment on your stay with us. I am thrilled to hear that your convention went well and the staff was accommodating. We always strive to exceed guest and meeting attendee’s expectations and it is always a pleasure to...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$ 84 - US$ 148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 84 - US$ 148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#88 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (93)
Room & Suite (58)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Go somewhere else, especially if you have asthma or allergies."
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"Do not stay at this hotel"
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"Stay somewhere else."
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"Recommend the main building until others are remodeled."
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