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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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517 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston - Brookhollow
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Showing 502: English reviews
Australia
Reviewed 13 November 2013

I stayed here for 5 nights in November for work and booked a King room on the 10th floor. The lady at the check in desk was less than interested in serving me and more interested in assisting other staff members who came and went whilst i was checking in. The room itself is very large, however it still only...

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Helpful?
Thank Aussie_Traveller38
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay with us at the Crowne Plaza Northwest. I want to first apologize that you do not feel the staff was attentive and I have taken your comments and addressed this issue with them as this is not normally the feedback we receive on our service levels. We are scheduled...

Rajshahi City, Bangladesh
Reviewed 30 October 2013

One thing i have to mention is the Hospitality of the front desk staff and also shuttle driver.I can't remember everyone name but specially Henry, Lisa, Carlos and Stanley helped me during my stay at Crowne Plaza.It was my First Visit at Houston. The restaurant recommended by them was excellent.

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Helpful?
Thank SarowarParvezHime
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for commenting on your stay with us, we are always glad to hear we have exceeded our guest expectations. I have shared your comments with the entire front office team as they take great pride in a job well done. I hope you have found a new home away from home for any future visits to our city....

Houston, Texas
Reviewed 30 October 2013

The entire staff was dedicated to exceptional customer service!... especially Megan who went out of her way to print & deliver my boarding pass to my room after a 10 hour day with 15 minutes to change for a dinner meeting.

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Helpful?
Thank Happy C
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your comments on the staff we are always glad to hear they are going above and beyond for our guest. I have passed your kind words along to Megan and the rest of the team and we look forward to serving you again in the future. Dave Comerota General Manager

Houston, Texas
Reviewed 28 October 2013

After experiencing some issues with our reservations, the front desk team member Henry was able to resolve our problem very quickly, even during busy check in time. My colleagues and I were very impressed with his speed and upbeat attitude. Always a pleasure to deal with a person that takes pride in his job.

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Helpful?
Thank Troy S
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay with us. We pride ourselves on providing exceptional service and I am glad to hear Henry continues to do so. He is one of our strongest assets. We look forward to hosting your next stay in Houston. Dave Comerota General Manager

Charlotte, North Carolina
Reviewed 27 October 2013

We came to stay for Rice University's hall of fame induction. The staff were very nice and accommodating but the maintenance is very poor. The air conditioning unit in our room would not turn on at all -no heat or air or fan. I discovered it at 10:45 pm. I was going to call the front desk but guess what,...

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Helpful?
Thank Karen E
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your stay with us. I am thrilled to hear that the staff was accommodating when issues arose. I have taken this list of concerns to our Chief Engineer and they are all being addressed. Again thank you for sharing your experience with us. Dave Comerota General Manager

Baker, Louisiana, United States
Reviewed 21 October 2013

We stay here every time we come to Prairie View"s homecoming game. It is an excellent facility with excellent food and excellent service. I didn't get the name of the maid who cleaned our room, but she did an excellent job each day. The beds are wonderful and I get a good night's sleep. The walls could be a little...

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Helpful?
Thank Kathryn J
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your weekend with us. We look forward to the annual Prairie View weekend and are glad to hear that you enjoyed it as well. We look forward to hosting the event next year. Dave Comerota General Mangare

Ann Arbor, Michigan
Reviewed 18 October 2013

I enjoyed my stay at your hotel. What I wanted to do was formally applaud two of your team members, Crystal and Henry. They were both friendly, helpful and quick to act. What impressed me most was that Henry referenced me by name each time I came by the desk. I'm sure he sees a lot of people in a...

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Helpful?
Thank Michael F
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for taking the time to comment on your experience with the Crowne Plaza Houston Northwest. Our goal is to provide excellent service and it is great to hear that Crystal and Henry provided this. I have shared your comments with them and let them know that there efforts are appreciated. Dave Comerota General Manager

Splendora, Texas, United States
Reviewed 15 October 2013

I stayed for 2 nights in September. 15 minutes after we arrived, my husband remembered that he left his cell phone in the truck, went downstairs and found our truck broken into. Whoever did it punched the lock, ripped our dash apart and stole our stereo along with his phone. The truck was parked 100' from the front door and...

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Helpful?
Thank Jacque G
IHGCare, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear Jacque G, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry for any inconvenience you experienced during your stay. The...

Indianapolis
Reviewed 14 October 2013

The Brookhollow property is average. In need of updates. However, the staff was outstanding. Henry Strait was great. He went above and beyond! He never missed a chance to offer help, assistance, etc. Megan, front desk, was also outstanding. She help me with several questions and needs. Outstanding. Alfred, maintenance, was a great help with a room issue. Also, the...

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Helpful?
Thank John T
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your comments about the staff at the Crowne Plaza Houston Northwest. We realize we need a few upgrades and these are in the plans for the coming year. That being said we do feel our staff is our greatest asset and I’m glad to hear that Henry, Alfred and Megan provided you with the standard of service...

Livingston, TX
Reviewed 12 October 2013

We were there for a convention, and this worked great. The room was clean and comfortable, and quiet. The staff was so helpful with any questions or concerns. There were over 200 people there for the convention, but they carried it off without a hitch. Lots of restaurants and shopping nearby, very convenient. Henry Strait was the manager during our...

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Helpful?
Thank Susan M
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thanks you for taking the time to comment on your stay with us. I am thrilled to hear that your convention went well and the staff was accommodating. We always strive to exceed guest and meeting attendee’s expectations and it is always a pleasure to hear we have succeeded. Dave Comerota General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 5,313 - ₹ 9,944 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End unit with balcony was nice.”
 of 5 bubbles intlmale2016, 1 Dec 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Stefie972, 16 Nov 2016 | Read review
“the balcony room was wonderful”
 of 5 bubbles tedg201662, 20 Oct 2016 | Read review
“Make sure you have a microwave and fridge in room otherwise it doesn't make a difference”
 of 5 bubbles ednewton67, 21 Aug 2016 | Read review
“ask front desk”
 of 5 bubbles ChristinaandT, 6 Jun 2016 | Read review
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