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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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523 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Houston - Brookhollow
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Showing 508: English reviews
Houston, Texas
Reviewed 16 November 2016

Stayed here again for the arcade expo. The hotel has been updated and is improved since my last stay. Clean and quiet as before, however, still only one elevator was working. We ate at the bar one night. The food was good however there were only 2 people working which made it slower than it should have been. Those employees...

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Helpful?
Thank SDDC11
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for your recent review of the hotel. We certainly appreciate the feedback both positive and negative. We truly enjoyed having your group again this year. I apologize for the possible wait for breakfast. We are typically better than this. I am glad you enjoyed the food and the price point we offer on weekends. We addressed the elevator issue...

Reviewed 13 November 2016

The GF and I decided to stay here for a weekend getaway, mostly because of IHG's Accelerate promotion. I am a Platinum member and upon check-in I was given 4 drink vouchers (2 for me and 2 for the GF), along with a breakfast voucher which I told would be a buffet. We were also upgraded to the Executive room...

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Helpful?
Thank sjvm12
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you very much for taking the time to review the hotel. We appreciate your honest assessment. I was happy to hear you enjoyed the staff and we were able to recognize your platinum status with an upgraded room. We certainly acknowledge the highway is a bit of a challenge these days as they continue to make more lanes on 290...

League City, Texas
Reviewed 20 October 2016

We were there for a class reunion. When we checked in, Rita the wonderful person at the front desk took excellent care of us. She could almost read my mind for the type of room we needed. She was available throughout our stay and helped us several more times. She was always helpful and very pleasant to talk with. The...

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Helpful?
Thank tedg201662
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you so much for taking the time to write Trip Advisor about your recent stay. I am so glad you enjoyed your visit with us. I appreciate you taking the opportunity to commend one of our staff members. Rita has been with us for quite some time, but she always appreciates hearing customer feed back. I will certainly share your...

San Antonio
Reviewed 17 October 2016

We stayed at this location because of a special event at the hotel. It was extremely convenient for me. The rooms were nice and very well kept. The hotel's Front Desk employees and housekeeping services were professional and had very good customer service. One of the hotel's elevators was not working which caused some delays.

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Helpful?
Thank jenniferrD1330VQ
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you so much for taking the time to write a review regarding your recent stay. I was delighted to see that you enjoyed the service you received from housekeeping and the front desk. It is something that we strive to do every day. I apologize for the elevator situation. That has long since been resolved. We enjoyed having you here...

Reviewed 3 October 2016 via mobile

I recently stayed at this hotel with a friend who was getting married. Everything was great! The gentleman at the front desk, Henry, was fantastic! I called him the day of the wedding, from the venue and explained that I forgot to grab my luggage and wouldn't be back to the hotel until late in the evening. He kindly offered...

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Helpful?
Thank Kendra K
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Kendra...thank-you so much for taking the time to recognize one of our associates. It is always great to hear honest opinions from our guests good and bad. I will certainly let Henry know about your comments and the great guest service he rendered. We hope you have the opportunity to visit us again in the near future. Again, thank-you so...

San Antonio, Texas
Reviewed 17 September 2016 via mobile

Not in the nicest area of town and currently the area is under heavy construction. The same needs to go for the Crowne Plaza. Batteries in my remote did not work but more alarming was neither did either phone. Employees were nice but the non working phone seemed to by common and another guest mentioned hers did not work either....both...

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Helpful?
Thank Actattoo
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for your commentary on Trip Advisor regarding the hotel. I'd like to apologize for the phone and remote not working. Obviously this is quite unacceptable. With regards to the hotel being dated: we are currently working through renovation plans that will include a total refresh of the rooms and public space. Once again, thank-you for writing Trip Advisor.

Reviewed 3 September 2016 via mobile

Very nice hotel that is located close to the highway.. Stayed three days here and I think we got all that we paid for. Pros big spacious room that accommodated 4 of us with no issues 2 kids 2 adults.. The pool and hot tub were very nice and well maintained.. The grounds also. Staff were all very nice and...

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Helpful?
Thank bman1911
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you very much for your review on Trip Advisor. We appreciate the honest and open feed back. I'm glad you enjoyed the stay and all the amenities we offer at the hotel. I was also happy to hear how much you noticed and appreciated the genuine service you received from the staff. We hope to have you back as our...

Reviewed 31 August 2016

the room was clean ,parking was good check in was fast nice swimming pool nice place to stay I totally would recommend this place the give us good breakfast friendly front desk we will stay there again ..

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Thank Ventas C
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for the kind comments regarding your recent visit with us. I was delighted to hear how much you enjoyed the swimming pool, free flat surface parking, breakfast and certainly the service you received by the front desk staff. Thank-you for staying with us and reviewing your experience at the hotel. We hope to see you again in the future.

Louisville, Kentucky
Reviewed 21 August 2016

Was provide with exceptional assistance when arriving at hotel, Also given assistance on room preparation and over all kind attitude and generous service such as order assisting us with service from the lounge.

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Helpful?
Thank ednewton67
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you for taking the time to write trip advisor about your recent stay at the hotel. I was certainly glad to hear you enjoyed your stay and that our staff provided the service you desired. We try each and every day to make our guests happy with positive service experiences. Again, thank you for letting us know. We hope to...

Reviewed 20 August 2016 via mobile

Just spend this week here. Overall staff very friendly , hotel very outdated and aging. Seem to attract young party people! All week door slamming in middle of night and people loud in hallways. This morning Saturday, Got awaken at 4:00 AM by a group of about 25 people at the pool , who did not leave until after 5:00...

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Helpful?
Thank Florence A
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank you for the timely feed back regarding your stay. Your concern regarding the 4 am pool party will certainly be addressed since the pool does not open until 10 am. This should have been fixed with by security. Hopefully this will not deter you from future stays at the hotel. Again, thank you for taking the time to write...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 5,914 - ₹ 10,417 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the second floor and it was nice and quiet.”
 of 5 bubbles shalisan2017, 16 Feb 2017 | Read review
“10th floor”
 of 5 bubbles denisecO5215EW, 13 Feb 2017 | Read review
“The suite with the king size bed is huge.”
 of 5 bubbles buczgrl98, 13 Jan 2017 | Read review
“End unit with balcony was nice.”
 of 5 bubbles intlmale2016, 1 Dec 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Stefie972, 16 Nov 2016 | Read review
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