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Crowne Plaza Houston - Brookhollow

PricelineUS$ 74*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 143*
US$ 74*
Great Deal
US$ 75*
US$ 75*
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Crowne Plaza Houston - Brookhollow
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532 Reviews from our TripAdvisor Community

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Showing 517: English reviews
Start your review of Crowne Plaza Houston - Brookhollow
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Oregon, United States
Reviewed 3 weeks ago

The room I received was spacious but needed lots of work. Windows on back wall were filthy and sheer was missing...just empty little hangers. Tiles were crumbling off wall in bathroom. We were charged a non-refundable pet fee for 'special cleaning' but I took a picture of my socks after walking around for a very short time in that room....

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Helpful?
Thank Carrie B
League City, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 20 October 2016

We were there for a class reunion. When we checked in, Rita the wonderful person at the front desk took excellent care of us. She could almost read my mind for the type of room we needed. She was available throughout our stay and helped us several more times. She was always helpful and very pleasant to talk with. The...

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Helpful?
Thank tedg201662
About Hotel's Favourite Review
Larry B, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Thank-you so much for taking the time to write Trip Advisor about your recent stay. I am so glad you enjoyed your visit with us. I appreciate you taking the opportunity to commend one of our staff members. Rita has been with us for quite some time, but she always appreciates hearing customer feed back. I will certainly share your...

Hobart, Australia
Reviewed 4 weeks ago

I've given two stars purely because the room was ok - the rest of my experience was disastrous. First up,it's in the middle of nowhere and if you don't have a car the shuttle when running only does a five mile radius. The worse part of this hotel is the staff. Front desk is attitude overload. From being told I...

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Helpful?
Thank DeanHobart_Australia
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Hi DeanHobart_Australia, Thank you for choosing our brand and going out of your way to leave us your insights. We regret to know that you have given us a unsatisfactory rating for our location and the service you received was below par. Rest assured our team will look into the matter and resolve it accordingly. We aim to provide a...

Reviewed 12 April 2017 via mobile

I was here for a week on business. The spacious room was comfortable and nice to relax in. The breakfast was great every day. The dinners we had in the restaurant were ok, but not great. I would definitely stay again.

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Helpful?
Thank Christina Z
Dallas
Reviewed 11 April 2017

We made a reservation to stay at this hotel for two nights. We chose this hotel because their webpage indicated they were pet-friendly. We reserved an accessible king room. The stated pet policy said dogs under 25 lbs are allowed for a fee of $25 PER STAY. They charged us $50 PER NIGHT for us to have our 23 lb...

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Helpful?
1Thank BJCGarland
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear BJCGarland, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. It is nice to know you found the food up to par. However, I regret to know that your stay...

College Station, Texas, United States
Reviewed 22 March 2017

Had a wonderful stay at this property weekend of March 17. The room was great and the room service was on point. Perhaps one of the best room services I've ever had actually. The coffee was great and the room while not new was very comfortable and clean.

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Helpful?
Thank Zain H
Rochester, Minnesota
Reviewed 15 March 2017 via mobile

That's it. The lobby is beautiful and elegant, but the rooms are in great need of renovation. Cleanliness needs to improve, sink and floor were dirty, bathtub was peeling. The employees at the Front Desk did not explain anything. Later, I had to call to inquire about the restaurant hours, internet password, shuttle schedule, etc....

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Helpful?
Thank elenaore2003
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear elenaore2003, Thanks for opting to stay with us and going out of your way to share your thoughts. Even though I'm pleased at your appreciation of the aesthetics of our lobby, it is disconcerting to know that there were issues with the cleanliness of your room and the lack of information provided by our Front Desk staff. I absolutely...

Jordan
Reviewed 6 March 2017 via mobile

I stayed at the Crowne Plaza hotel this weekend and unbelievable act happen a young lady was attacked in the parking lot of Crowne Plaza hotel no security was visible and it stated that the GM was there upstairs in the room and never came down to check on the situation. Besides the hotel is 30 years outdated and all...

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Helpful?
1Thank Kacem S
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear Kacem S, Thank you for your review and for staying at the hotel. Guest comfort and safety are of the utmost concern to us and our hotel is committed to making every possible effort to provide this. It is truly regrettable to hear that you were disappointed with how the hotel handled the matter during your stay. I understand...

A TripAdvisor Member
Luling, Texas
1 review
1 helpful vote
Reviewed 5 March 2017 via mobile

When booking the hotel, I was asked how many people were staying in the hotel. I told her 5, but when we got to the room there was two double beds and nothing else for the 5th person to sleep on. When asked if we could have a roll away for the 5th person we were told they had them,...

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Helpful?
1Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear Valued Guest, I appreciate you sharing your review and for being our guest. I assure you that we are committed to delivering quality in all aspects of the guest experience. However, I am sorry to hear that the room accommodation you received failed to meet your expectation. Furthermore, I regret to hear about the item that was left behind...

Reviewed 20 February 2017

Older hotel in desperate need of updating-1970's decor. It is approximately 30 minutes from downtown Houston. Elevator may/may not work. Rooms are not impressive and bathrooms are standard for an average hotel. Breakfast buffet is standard fare-eggs, omelet bar, fruit, cereal, meat and grits. No vending or ice on the floors. Staff is friendly and attempts to help with any...

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Helpful?
Thank Michelle M
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Hello Michelle M, Thank you for staying with us and for sharing your experience. I am happy that you found our staff commendable. However, I am sad that the general condition of the property and the breakfast selection were a let down. Please accept our sincerest apologies for any inconvenience this may have caused you. I have forwarded your comments...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 5,105 - ₹ 8,789 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Somewhere else.”
DeanHobart_Australia, 29 Apr 2017 | Read review
“Do NOT choose room 111-the a/c does NOT work and room is right off lobby-very loud w/ people going by,all night long.”
BJCGarland, 11 Apr 2017 | Read review
“Do not accept a room on 2nd floor as it is open to lobby.”
G1698SKmichellem, 20 Feb 2017 | Read review
“I was on the second floor and it was nice and quiet.”
shalisan2017, 16 Feb 2017 | Read review
“10th floor”
denisecO5215EW, 13 Feb 2017 | Read review
5 of 5
Priceline
US$ 74* /night
View Deal
Expedia.comUS$ 75
Booking.comUS$ 75
AMOMAUS$ 143
View all 15 deals
*Disclaimer
Prices are for 1 room, 2 adults
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