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Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
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530 Reviews from our TripAdvisor Community

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Showing 515: English reviews
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Reviewed 1 week ago via mobile

I was here for a week on business. The spacious room was comfortable and nice to relax in. The breakfast was great every day. The dinners we had in the restaurant were ok, but not great. I would definitely stay again.

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Helpful?
Thank Christina Z
Dallas
Reviewed 2 weeks ago

We made a reservation to stay at this hotel for two nights. We chose this hotel because their webpage indicated they were pet-friendly. We reserved an accessible king room. The stated pet policy said dogs under 25 lbs are allowed for a fee of $25 PER STAY. They charged us $50 PER NIGHT for us to have our 23 lb...

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Helpful?
Thank BJCGarland
College Station, Texas, United States
Reviewed 4 weeks ago

Had a wonderful stay at this property weekend of March 17. The room was great and the room service was on point. Perhaps one of the best room services I've ever had actually. The coffee was great and the room while not new was very comfortable and clean.

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Thank Zain H
Rochester, Minnesota
Reviewed 15 March 2017 via mobile

That's it. The lobby is beautiful and elegant, but the rooms are in great need of renovation. Cleanliness needs to improve, sink and floor were dirty, bathtub was peeling. The employees at the Front Desk did not explain anything. Later, I had to call to inquire about the restaurant hours, internet password, shuttle schedule, etc....

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Helpful?
Thank elenaore2003
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear elenaore2003, Thanks for opting to stay with us and going out of your way to share your thoughts. Even though I'm pleased at your appreciation of the aesthetics of our lobby, it is disconcerting to know that there were issues with the cleanliness of your room and the lack of information provided by our Front Desk staff. I absolutely...

Jordan
Reviewed 6 March 2017 via mobile

I stayed at the Crowne Plaza hotel this weekend and unbelievable act happen a young lady was attacked in the parking lot of Crowne Plaza hotel no security was visible and it stated that the GM was there upstairs in the room and never came down to check on the situation. Besides the hotel is 30 years outdated and all...

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Helpful?
Thank Kacem S
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear Kacem S, Thank you for your review and for staying at the hotel. Guest comfort and safety are of the utmost concern to us and our hotel is committed to making every possible effort to provide this. It is truly regrettable to hear that you were disappointed with how the hotel handled the matter during your stay. I understand...

A TripAdvisor Member
Luling, Texas
1 review
Reviewed 5 March 2017 via mobile

When booking the hotel, I was asked how many people were staying in the hotel. I told her 5, but when we got to the room there was two double beds and nothing else for the 5th person to sleep on. When asked if we could have a roll away for the 5th person we were told they had them,...

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Helpful?
Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Dear Valued Guest, I appreciate you sharing your review and for being our guest. I assure you that we are committed to delivering quality in all aspects of the guest experience. However, I am sorry to hear that the room accommodation you received failed to meet your expectation. Furthermore, I regret to hear about the item that was left behind...

Reviewed 20 February 2017

Older hotel in desperate need of updating-1970's decor. It is approximately 30 minutes from downtown Houston. Elevator may/may not work. Rooms are not impressive and bathrooms are standard for an average hotel. Breakfast buffet is standard fare-eggs, omelet bar, fruit, cereal, meat and grits. No vending or ice on the floors. Staff is friendly and attempts to help with any...

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Helpful?
Thank Michelle M
IHGService, Guest Relations Manager at Crowne Plaza Houston - Brookhollow, responded to this review

Hello Michelle M, Thank you for staying with us and for sharing your experience. I am happy that you found our staff commendable. However, I am sad that the general condition of the property and the breakfast selection were a let down. Please accept our sincerest apologies for any inconvenience this may have caused you. I have forwarded your comments...

Reviewed 16 February 2017

I was greeted with the warmest welcome ever by the hotel check in lady named Niecy Jackson when I came in. Every time I came in or out, she welcomed me back by name. Felt like family!! My room was huge and clean.

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Thank Shalisa N
Seattle, Washington
Reviewed 16 February 2017

Honestly, this hotel is a bit dated. What stands out to me however is the customer service that Henry Strait provided. He was genuine, down to earth while at the same time staying professional. Nowadays everything is the cann'ed rehearsed responses that sound robotic, but Henry said the same cann'ed responses in a genuine way. That is what I appreciated...

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Helpful?
Thank franklin32475
Belize City, Belize
Reviewed 14 February 2017

I reserved this hotel at the last minute not realizing that it was Superbowl weekend when I booked my flight into Houston. The price was exorbitant considering that this was not close to my usual Galleria area hotels. Had never heard of Brookhollow. However, I was happy to find that it was not way out in the boondocks as I...

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Helpful?
Thank Denise C

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 

Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 5,121 - ₹ 11,215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston
Hotel Style:
#88 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Crowne Plaza Houston - Brookhollow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do NOT choose room 111-the a/c does NOT work and room is right off lobby-very loud w/ people going by,all night long.”
BJCGarland, 11 Apr 2017 | Read review
“Do not accept a room on 2nd floor as it is open to lobby.”
G1698SKmichellem, 20 Feb 2017 | Read review
“I was on the second floor and it was nice and quiet.”
shalisan2017, 16 Feb 2017 | Read review
“10th floor”
denisecO5215EW, 13 Feb 2017 | Read review
“The suite with the king size bed is huge.”
buczgrl98, 13 Jan 2017 | Read review
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