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JW Marriott Houston

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#32 of 501 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
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JW Marriott Houston
JW Marriott Houston
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795 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Houston
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Showing 717: English reviews
Florida
Reviewed 21 May 2015

The JW was great! Superior customer service and the remodeled rooms were cozy and comfy. The galleria is just across the street. If you love shopping that's the place to go.my husband and I went to Pappas steakhouse one night and the hotel shuttle took us without any extra charge. Anything we needed, they were more than accomadating. I will...

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Helpful?
Thank Bjbmiller
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Bjbmiller, Thank you so much for taking the time to leave us a review. We have shared your feedback with the staff and they were excited and motivated by your compliments. We all look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina

Franklin, North Carolina
Reviewed 20 May 2015

I loved it, I loved it, I loved it. It's a wonderful place to go with your family. Everything from the tall young man that dealt with me @ 4:00am was amazing. He was kind, friendly and very charming. I loved the way he assisted me. He gave me a check out time of 2pm which I greatly appreciated. The...

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Helpful?
Thank Wendy A
Mina V, Front Office Manager at JW Marriott Houston, responded to this review

Dear Wendy, Thank you for taking the time to leave us a review. It is wonderful to hear that you have enjoyed your stay with us and the staff. We look forward to seeing you whenever your travels bring you back to Houston. Best regards, Mina

Charlotte, North Carolina
Reviewed 15 May 2015

As I approached this hotel I thought that someone must have put a JW Marriott sign on the wrong building, perhaps as an April Fool's joke that was never undone. Thankfully the inside looks nothing like the outside. The interior has a clean and modern feel. The staff are up to the JW standard and quite nice. Concierge Lounge is...

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Helpful?
Thank David M
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear David, Thank you for taking the time to leave us a review. We appreciate the compliments and it's great to know that you like to new decor. We look forward to seeing you whenever your travels bring you back to Houston. Kind regards, Mina

Singapore, Singapore
Reviewed 13 May 2015 via mobile

This hotel is just renovated and looks great. The location is very convenient with various good restaurants nearby. The room is neat and the bathroom is very spacious. The breakfast is simple but very delicious with traditional bacon, sausages, potatoes, bread, yogurt and etc.

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Helpful?
Thank Xiaoxi Z
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Xiaoxi, Thank you so much for taking the time to leave us a review. We are excited to hear that you have enjoyed your time with us and the breakfast. We have shared your feedback with the team and we all look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina

Alesund, Norway
Reviewed 9 May 2015

The update and remodeling has been needed, but now they are getting there. The new look is good, and the rooms cosy and modern. Helpful staff, even if the concierge was absent a few nights I stayed there last. The gym is good, with ample equipment. Right outside is the pool are, with worn seat cushions, no music on the...

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Helpful?
Thank bjornarhuse
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Bjornarhuse, Thank you so much for taking the time to leave us a review. We truly appreciate all of your feedback. We have shared your comments with the team in our efforts to better our services. We hope that you will give us another opportunity to serve you whenever your travels bring you back to Houston. Kind regards, Mina

Newcastle upon Tyne
Reviewed 8 May 2015

Stayed here for 3 nights after a tour of Texas. The hotel was wonderful. Room on the 22nd floor was refurbished and really comfortable. We were able to take full advantage of the excellent executive lounge. We found the customer service to be first class, with a special mention to Christina who sorted out a problem for us immediately, was...

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Helpful?
Thank Cullercoats
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Cullercoats, First and foremost, thank you so much for taking the time to leave us a review. We are pleased to know that you think so highly of our staff and the hotel. We have shared your feedback with the team and we are all looking forward to serving you again whenever your travels bring you back to Houston....

Austin, Texas
Reviewed 6 May 2015 via mobile

Staff was great from check in to check out. Stayed in a remodeled room with a spacious bath and a great view from the 23rd floor. Many restaurants and shopping within easy walking distance. Self park was $24 a day...little steep but I have come to expect it at higher end hotels. The only issue I had was with the...

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1Thank Mel B
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Mel B, Thank you so much for taking the time to leave us a review. The staff is thrilled to know that you have enjoyed your experience with us. We hope to see you again whenever your travels bring you back to Houston. Kind regards, Mina

Reviewed 3 May 2015

What a surprise to go to breakfast up in the Executive Lounge and find a cooked to order Omelet Station. Great new rooms. Friendly staff all over. Please spend some money on the pool level and the hotel will be perfect.

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2Thank MVO747
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear MVO747, Thank you so much for taking the time to leave us a review. We are excited to know that you have enjoyed the upgrades in the concierge lounge and the guest rooms. We have shared all of your feedback with the staff and we are all looking forward to serving you again whenever your travels bring you back...

Texas
Reviewed 13 April 2015

Great room rate on the weekend. Nice room renovation. Lobby not updated yet, but very clean and welcoming. Room spotless too. Perfect, walkable location to yummy restaurants and of course, The Galleria. Professional staff that always greeted you with a smile. Yes, this is not as "grand" as some JW Marriott's but the staff, rooms and amenities make up for...

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2Thank Ashleigh10
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear Ashleigh10, Thank you so much for taking the time to leave us a review. We are thrilled to know that you have enjoyed your stay with us. We appreciate all your feedback and look forward to seeing you whenever your travels bring you back to Houston. King regards, Mina

Edmonton, Canada
Reviewed 13 April 2015

I stayed at the JW Marriott in the Galleria recently while on a business trip. My room was very modern and clean. I especially enjoyed the large bathroom! The gym was great too - I never had to wait for a machine, and they were all were very new as well. The weight room was also quite well equipped for...

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Helpful?
Thank AlbertaBound0
Mina V, Public Relations Manager at JW Marriott Houston, responded to this review

Dear AlbertaBound0, Thank you so much for taking the time to leave us a review. It is great to hear that you have enjoyed your stay. We are excited to know that you have enjoyed our newly renovated rooms and the gym. We have shared all of your feedback with the team and we all look forward to seeing you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about JW Marriott Houston

Address: 5150 Westheimer Rd, Houston, TX 77056-5506
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: ₹ 10,606 - ₹ 24,421 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Houston 4.5*
Number of rooms: 514
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott
Hotel Style:
#12 Green Hotel in Houston
#17 Luxury Hotel in Houston
#51 Family Hotel in Houston
#61 Business Hotel in Houston
#63 Romantic Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Houston staff and other travellers.
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Questions? Get answers from JW Marriott Houston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“22nd floor, nice view & on the Concierge Lounge so it was very convenient.”
 of 5 bubbles Eur0pe2013, 3 Mar 2017 | Read review
“Get a high floor room”
 of 5 bubbles FindingWater, 8 Feb 2017 | Read review
“At check in to let your preferences known so they can help you find just the right room. Highly knowledgeable staff.”
 of 5 bubbles 626me, 6 Jan 2017 | Read review
“stay far away from the elevators”
 of 5 bubbles Paris-Amsterdam, 2 Jan 2017 | Read review
“Higher Floor Corner King / Suite”
 of 5 bubbles GirishKhangaonkar, 2 Jan 2017 | Read review
5 of 5