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JW Marriott Houston

5150 Westheimer Rd, Houston, TX 77056-5506
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Close 
  • The Galleria
    0.4 km
  • 4 star hotel
  • Pool
Reviewed yesterday
Great for Business Travel...first rate lounge and workout facilities
I stayed at this hotel in January 2017 for 4 nights. When... more
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773 Reviews from our TripAdvisor Community

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Showing 695: English reviews
Columbia, MO
Reviewed yesterday NEW

I stayed at this hotel in January 2017 for 4 nights. When business brings me back to Houston, this will be at the top of my list. If you've stayed at a JW Marriott, you know the amenities are top notch. This JW is no different. The lobby probably isn't as grand as you'd expect, but the rooms are nicely...

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Helpful?
Thank Flyingcoachagain
rockville
Reviewed 3 days ago NEW

This is a very nice Marriott. The front desk staff was very pleasant. Check in was fast, even with a large crowd. The rooms are large, modern, well decorated, and quiet. The bathroom was large and modern. The only (very soft) negative was the small pool. I would stay here again.

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Helpful?
Thank md115
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Lexington, Kentucky
Reviewed 2 weeks ago via mobile

Overall, the hotel is very nicely appointed. I enjoyed my stay, the check in process and the level and variety of food in the concierge lounge. As a Platinum Marriott Rewards member, I got my regular upgrade to the concierge floor. Great food options at both breakfast and after work (you could easily make that your dinner). However, staying down...

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Helpful?
Thank BackInLex
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Tucson
Reviewed 2 weeks ago

While traveling for business in Houston, I selected this hotel as it was close the the various appointments I had scheduled. I was hesitant as the hotel is located so close to the Galleria and did not know if the ambience would suit my tastes. I was extremely delighted to find this hotel exceeded all my expectations for excellent service,...

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Helpful?
Thank M E
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Phoenix, Arizona
Reviewed 2 weeks ago

Right across from the Galleria, this hotel is very nice. Rooms have been updated in the recent years and everything was comfortable. Check in was a breeze as was parking, although as a guest you had to pay for parking. Honestly, this is a upscale hotel and should reconsider offering free parking for guests....The people who work for this hotel...

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Helpful?
Thank Herman02
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

Chicago, IL
Reviewed 2 weeks ago

I had to stay at the JW Marriott after having to leave the Hyatt Regency Galleria. When I walked in really upset on having to leave in the night from one hotel to another, the hotel staff was very accomadating. They were pleasant and booked me a room with efficiency. The bathroom in the room is upgraded and the room...

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Helpful?
Thank wcasey10
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Eagle, Idaho
Reviewed 3 weeks ago

It's a JW and that means it is luxurious and comfy. The rooms were clean and in great condition. The only thing unfortunate about the hotel is that the elevator noise is pretty bad. There was another room between the elevators and my room, yet I still heard them all night long. At least the clock/radio features a white noise...

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Helpful?
Thank Paris-Amsterdam
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

White Plains, New York
Reviewed 3 weeks ago

Front desk / Concierge associates wonderful answering all our questions with their vast knowledge and cheery attitude.The location is central to all activities and any direction in Houston one wants to go.The rooms was comfortable and the food excellent (International Menu) As on previous visits the staff were both friendly and efficient. Visiting Property for last few years, special mention...

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Thank Girish K
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Texas
Reviewed 3 weeks ago

I loved this hotel! My husband and I stayed here with another couple for New Year's Eve. The rooms were well kept and clean. The bed was comfortable and spotless with huge puffy pillows. The shower had a unique shower head that had lots of water power. I liked that you could turn on the shower from the back of...

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Thank TexasLacey
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for sharing your experience at the JW Marriott Houston. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Houston, Texas
Reviewed 3 weeks ago via mobile

This is a fine hotel for the area. Checking in was very smooth, Miguel at the front desk was warm and professional. I like the lobby decor, but the room felt a little dark. Overall it's a nice hotel that could use just some more attention to details like cleaning the elevators and perhaps better lighting or warmer colors in...

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2Thank Connor J
Brenda C, Manager at JW Marriott Houston, responded to this review

Thank you for taking the time to comment on your recent stay at the JW Marriott Houston. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. I have shared your feedback with the appropriate hotel team. Sincerely, Brenda Carley...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about JW Marriott Houston

Address: 5150 Westheimer Rd, Houston, TX 77056-5506
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: ₹ 9,827 - ₹ 24,500 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Houston 4.5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott
Hotel Style:
#12 Green Hotel in Houston
#17 Luxury Hotel in Houston
#51 Family Hotel in Houston
#61 Business Hotel in Houston
#63 Romantic Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Houston staff and other travellers.
3 questions
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Questions? Get answers from JW Marriott Houston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“At check in to let your preferences known so they can help you find just the right room. Highly knowledgeable staff.”
 of 5 bubbles 626me, 6 Jan 2017 | Read review
“stay far away from the elevators”
 of 5 bubbles Paris-Amsterdam, 2 Jan 2017 | Read review
“Higher Floor Corner King / Suite”
 of 5 bubbles GirishKhangaonkar, 2 Jan 2017 | Read review
“Ask for a downtown view”
 of 5 bubbles 82JL82, 21 Dec 2016 | Read review
“my room is a bit tired too.”
 of 5 bubbles RandomTexan, 10 Dec 2016 | Read review
5 of 5