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Doubletree Houston Intercontinental Airport

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916 Reviews from our TripAdvisor Community

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Showing 882: English reviews
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crambury, nj
Reviewed 3 days ago NEWvia mobile

There is nothing good to say about this place. The room had roaches, the food was terrible--my hamburger was stone-cold, and the service was purely amateur. It is also quite isolated if you have no car. Only a Wendy's within walking distance. The pick-up and delivery service was quick and dependabke, however.

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Helpful?
Thank ilmagnific0
Maegan15747, Manager at Doubletree Houston Intercontinental Airport, responded to this review

Thank you for taking time out of your day to give us your feedback. We apologize that your experience with us was not more ideal. We will look into the service that you have endured and make adjustments as needed. We would like to welcome you in the future

Appleton
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

This hotel was tops. Friendly person answering the phone when I called for shuttle from the airport. Shuttle drivers very friendly and professional. Check-in was impressive, with a number of staff helping to check-in and talk to people waiting. Everyone was greeted immediately. A warm chocolate chip cookie was a nice touch. In my room I had a minor maintenance...

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Helpful?
2Thank AppletonWItraveler
About Hotel's Favourite Review
splendora, United States
Reviewed 1 week ago

was pleased with the rate, cleanliness and friendliness. hot tub in our room could have used a step. stayed 1 night for a close to home romantic evening, after a company gala in the immediate area. will definitely stay again next year.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank angelamw2017
Dallas, Texas
Reviewed 1 week ago

Stopped here on my way back from New Orleans, I was flying out in the morning and this was a quick option. Terrible customer Service, the elevator was a mile ( It seemed) from the lobby, The parking lot is a mile from the front door. The mattress was sunken in, the dresser insides looked dirty, the carpet was old...

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Helpful?
Thank greycat55
Maegan15747, Manager at Doubletree Houston Intercontinental Airport, responded to this review

Thank you for taking time out of your day to give us your feedback. We apologize that the experience you had fell short of our high hospitality standards. Please know that this is not the level of service we strive for here at the DoubleTree IAH. I’m happy to share that we are currently going through a full renovation and...

Reviewed 1 week ago via mobile

The staff at the front desk were attentive to customers needs and knowledgeable and very pleasant and friendly. Arrival on the 11 th was (Mia and next day was Roula and Martha) The van drive on check out was very helpful with bags and friendly. The service the night I arrived and the next day for breakfast was great !...

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Helpful?
Thank Vicki J
GREER, United States
Reviewed 1 week ago

This has been the worse experience ever with this Hotel. We arrived in the hotel with Terrible Service and unfriendliness from the desk. Our room had hair, small what look to be BUGS & a dirty chair along with stains on the sheet. Megan did offer a free breakfast which was NICE but my son is still itching from the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 365fredericd
Maegan15747, Manager at Doubletree Houston Intercontinental Airport, responded to this review

Thank you for taking the time to take our survey. As a valued Hilton HHonors member we sincerely appreciate your opinion and are disappointed that your stay with us was not to our standards. We are very surprised by the level of cleanliness you report and would appreciate the opportunity to learn further detail and ensure we are following up...

Las Vegas, United States
Reviewed 1 week ago

Service was strong, but product needs help. Room had stained carpet, missing light bulbs, and exposed unfinished patchwork on the walls. Oh, don't forget about the ants! They have a nice size fitness center for the size of the property, but the equipment's technology was sketchy at best. For an airport hotel, the location is great. Meeting space looked good....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 497danieljr
Maegan15747, Manager at Doubletree Houston Intercontinental Airport, responded to this review

Thank you for taking time out of your day to give us your feedback. We are happy to share that we are currently going through a full renovation, and I am confident this will address many of the inconveniences that you endured while staying with us. We take all of our guest's suggestions to heart, and we want you to...

Dacula, Georgia
Reviewed 2 weeks ago

We found out we were going to the Super Bowl at last min. Doubletree was the closest hotel with rooms available. The stay was very nice, very clean and quite hotel, nice staff. The cookies were great. We had no problem at all will stay again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Feelinggood7
Cleveland, Ohio
Reviewed 2 weeks ago via mobile

Stayed here during the Super Bowl. Close to the airport with shuttle service, so very convenient. Rooms very nice and comfortable. Good fitness room. The breakfast buffet was excellent and the price good.

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Helpful?
Thank Pam M
Maegan15747, Manager at Doubletree Houston Intercontinental Airport, responded to this review

Thank you for taking time out of your day to give us your feedback. We are thrilled to know that you had a wonderful experience while staying with us and look forward to welcoming you back again soon!

Saint Louis, Missouri
Reviewed 2 weeks ago

This hotel has wonderful staff. Many have been there for years and we look forward to seeing them. Food availability is the pits. Food is available ONLY (with a limited menu) in the bar beginning at Noon each day.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Georgia F
Maegan15747, Manager at Doubletree Houston Intercontinental Airport, responded to this review

Thank you for taking time out of your day to give us feedback. We have updated our menu that will be made public this week. Oakley's is open from 6am -10am for breakfast and open for lunch tell 12. Derrick's is open from 12PM until 11 for food and Midnight for drinks. We apologize if these hours are not convient...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Located one mile from George Bush Intercontinental (IAH) Airport, take advantage of the complimentary airport shuttle to and from our DoubleTree by Hilton Hotel Houston Intercontinental Airport hotel. Feel at home in our spacious guest rooms, watch HDTV from the calm of your bed, or use WiFi access to stay connected. Upgrade to larger rooms with the choice of one king-sized or two double beds. Our accessible rooms are thoughtfully designed to ensure comfort. Start your day with Oakley's buffet breakfast or grab your favorite beverage at our Starbucks® coffee bar. Catch a game over drinks with the locals in Derrick's Saloon. Host any event on the doorstep of north Houston corporations such as ExxonMobil, United Airlines and Halliburton. Over 18,500 sq. ft. of meeting space accommodates corporate meetings, weddings and grand celebrations alike. Use our 24-hour business center with complimentary printing. Stay rejuvenated with our fitness room equipped with cardio machines and weights, outdoor pool, hot tub and quiet gardens. ... more   less 

Additional Information about Doubletree Houston Intercontinental Airport

Address: 15747 John F Kennedy Blvd, Houston, TX 77032-2315
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 6,775 - ₹ 14,757 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Houston Intercontinental Airport 3.5*
Number of rooms: 313
Reservation Options:
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Also Known As:
Doubletree Houston Intercontinental Airport Hotel Houston
Intercontinental Houston Airport
Doubletree Houston Airport
Hotel Style:
#61 Romantic Hotel in Houston
#82 Business Hotel in Houston
#84 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Houston Intercontinental Airport staff and other travellers.
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Questions? Get answers from Doubletree Houston Intercontinental Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice room view of the courtyard and pool”
 of 5 bubbles petercX728XF, 23 Dec 2016 | Read review
“Higher floors offer a better view!”
 of 5 bubbles cwd2006, 17 Nov 2016 | Read review
“Rooms with an honor program provides you the best choice to stay in!”
 of 5 bubbles 618ollies, 1 Nov 2016 | Read review
“Make sure you call the for the Doubletree airport shuttle as soon as you land because they seem to take longer to pick-up, than normal..”
 of 5 bubbles TCubillas, 17 Oct 2016 | Read review
“rooms near pool have a great view!!”
 of 5 bubbles M1730VPjasonw, 3 Sep 2016 | Read review
5 of 5