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Holiday Inn Houston SW - Sugar Land Area

54 reviews
#329 of 517 Hotels in Houston
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Traveller (13)
Room & Suite (12)
Dining (3)
Overview
  • Excellent25%
  • Very good36%
  • Average18%
  • Poor3%
  • Terrible18%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3.0 Star Hotel
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Offers from Holiday Inn Houston SW - Sugar Land Area
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (54)Write a Review
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All reviewsthe holiday innsouthwest freewayconvenient locationfree breakfastrecommend this hotelfront desk staffclean roomslobbycooperativeinnscarpethousekeeping
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11 - 15 of 52 reviews
Reviewed 17 March 2017 via mobile

The price is the main reason we chose this specific Holiday Inn. We booked early (5 days, 4 nights) to save on breakfast. Every morning was an ordeal because the guy who checked us in did not give us vouchers for breakfast & that caused...More

2  Thank PartyOf2Vacationers
Response from Joelhey B, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land AreaResponded 20 March 2017

Dear Partyof2Vacationers, Thank you for the candid feedback and the compliments about lobby. We sincerely apologize for the inconveniences you encountered during your recent stay with us. We greatly appreciate you taking the time to bring the matter to our attention so we can rectify...More

Reviewed 16 March 2017

I had a prepaid reservation that was guaranteed and the earliest check was at 3:00 PM. I stopped by at 1:45 PM to take care of the paper work and see if I can check in early. I was told rooms will not be ready...More

1  Thank lighthousephotog
Response from Joelhey B, Guest Relations Manager at Holiday Inn Houston SW - Sugar Land AreaResponded 21 March 2017

Dear lighthousephotog, We apologize for the inconveniences of not able to accommodate your request of early check-in due to the fact that hotel was full. We don't tolerate discrimination and we only base things according to the facts we have on hand. We welcome all...More

Reviewed 12 March 2017 via mobile

If you want roaches, no hot water to take showers with and managers that don't care this is the place. They apologized for not calling me back and said we will block off the room Monday to fumigate but you have to stay in the...More

1  Thank matthew c
Response from Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land AreaResponded 13 March 2017

Dear Matthew C, We sincerely apologize for the inconveniences you encountered during your recent stay with us. We greatly appreciate you taking the time to bring the matter to our attention and these concerns will be looked in to. Please contact me when you are...More

Reviewed 6 March 2017 via mobile

My boys and I came to Houston to visit family and booked a room thru trip advisor. The room i booked was a double queen seeing as there were 4 of us in my group. When we got there the front desk lady said there...More

Thank Laura M
Response from Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land AreaResponded 8 March 2017

Dear Laura M, We sincerely apologize for the inconveniences you encountered during your recent stay with us. We greatly appreciate you taking the time to bring the matter to our attention so we can rectify the issue and no other guests would be affected. It...More

Reviewed 12 February 2017

Joeley, Dominque ,of course Alexander and the Maintenance Team also asked if I was comfortable and if I wasnt just give them a call , Outstanding, the staff went above and beyond to make sure the Charity Family was comfortable , Housekeeping made sure my...More

Thank charityscleaning
Response from Joelhey B, Front Office Manager at Holiday Inn Houston SW - Sugar Land AreaResponded 14 February 2017

Dear Ms. Charity, Hope my email finds you well. Thank you for your feedback regarding your experience during your recent stay at the Holiday Inn Houston Southwest. I greatly appreciate you taking the time to let us know how we are doing. The staff are...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Laundry Service
Banquet Room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Details
Price range
US$ 67 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 67 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (13)
Room & Suite (12)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Stay away!"
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"No free breakfast. No refrigerator in room. No microwave in room. Hotel is also very busy."
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"ask for a rear or inside room"
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"Avoid adding Breakfast to your reservation."
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