Stayed 2 nights. Technical problems with room keys at check in. Property very dated and not real clean. Restaurant has very limited menu and they were out of 2 selections. Room dated and marginally clean. $50.00 a day hidden property "fee". Charged $19.00 nightly to self park in parking lot. Poor property to part of the Hilton brand. Will not return.
The day we went the computer system was down and they could not check us in. We were not the only ones, lots of people were waiting in the lobby, out by the pool etc. for the system to come back online. The staff were understandably frustrated and did their best to manage the situation. The bar was closed so we could not wait there. We just went the art museum down the road and came back later that evening to check in. Still had to wait a while to complete the check in process. Great location for patients who need to go to the surounding hospitals. Average hotel stay.
What has happened to Hilton Hotels? They are not who they used to be. A great staff and good breakfast (the short order cook was excellent) but the other all experience with Hilton is disappointing to say the least. It could have been much cleaner from the rooms to the halls and everything in between.
I arrived and was hit with a $19 self parking fee, I swallowed it and took my key cards and proceeded to park my car. Then guess what, after circling around for 20 minutes in the miniscule parking lot, I found no space. People were evey parking on the grass (see posted picture). I went back into the reception to try and find a solution. The receptionist had a wonderful solution for me, they told me to pay an additional fee for valet parking!!!!! Upset with their solution, I went outside to see where the valet parked and noticed that towards the left side of the hotel, there were about 30 empty spaces blocked off with barriers. This is the biggest scam hotel I have ever stayed in. Now let's discuss the breakfast buffet, for a whopping $17.99 you get the following buffet, scrambled eggs, diced hash browns, sausage, bacon, yoghurt, toast, English muffins, mini Poppy seed muffins, milk, Honey dew, pineapple, coffee, water. That's it. If you want orange juice,it's $3 extra!!!! So if you want free orange juice you should stay at the $30 motel down the street, they include orange juice in their free breakfast. Stay somewhere else.…
This place is ridiculous. Check in time is 3pm. We showed up at 2:50 hoping to be able to get our room to get prepped for test at MD Anderson. We waited an hour an a half with over 100 other customers, all of us waiting for our room to be finished up the cleaning in a very hot lobby. We gave up after an hour and a half and booked a room down the road for less money. The front staff was rude, the lobby was hot and no person especially a cancer patient should ever go through this. After bring this up to other people living in Houston I guess this is quite normal for them. Do not stay here. You might be their next victim.
Location is ok for Medical Center and parking is convenient if you find a spot, otherwise, keep looking. Hotel is very dated, worn and yucky, we didn't even want to touch kitchen cabinets as everything looked gross. Check in and check out were needlessly captivated with billing errors that the hotel finally corrected. Breakfast was decent and lady working it every morning was nice and friendly if a bit harried. Will definitely give this hotel a pass I the future unless it's the only option available.
This hotel is so creepy honestly everything is so bad the shuttle driver Adrian made me wait with my dad for almost an hour I was calling and calling and the poor girl at the front desk apologized she was so nice the a guy looking like a manager hollow at her that For no reason this place is so full of unprofessional people.
Do not waste your time or money. Rude staff, dirty hotel, grounds and parking lot. No pillows for sofa bed. Best part of stay was the pleasant and helpful gentleman in the restaurant. Everyone else was useless! Hilton should be ashamed!!!!!
We were in Houston for a health related visit. The room was very small and only one place to sit. It was uncomfortable as we had time to kill. Otherwise was OK. Convenient to the medical community but limited parking.
Upon checking in we were assisted by Sarah. She gave us our room cards and I asked what our room number was and she told me “it’s written on the card”. We asked if they had a suite and without checking, just said “no”. It’s a DoubbleTree so we asked for cookies, and they didn’t have any. Upon entering our room, we noticed it didn’t have the kitchenette we had reserved and received an email confirmation for. Called her at the front desk, and she had the audacity to say “are you sure you don’t have a kitchenette”! Really? We then talked to a manager who put us in the suite that Sarah said they didn’t have. The Wi-Fi passcode was incorrect on the card and had to call her again. I asked for her name, because none of the employees wear name tags. She wouldn’t give me her name. She made me hold while she checked in another guest. It would have been quicker to just give me her name. The next day, I spoke to April, a supervisor. After hearing my story, she said she would take off the room surcharge. When I went to check out, the bill still showed the surcharge! They did adjust the bill, and gave me a receipt, but upon checking my credit card online, this hotel was charging me more than the first bill with the surcharge attached! The room was also very dusty and it makes me wonder if the room was really that clean. We stay here because of its location to the hospitals, but will not return to this hotel again. …